Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 849 reviews
5/10
4 star Skytrax Rating
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10/10

"fantastic helping me to change my flight"

(Australia)

Verified Review | Flew Christchurch to Melbourne. I had a hiking accident while in New Zealand resulting in surgery for a fracture. Air New Zealand were fantastic helping me to change my flight, listening to my sorry tale, ringing me while I was still in hospital to see what help they could offer and best of all organising a row to myself so I could elevate my leg. The flight attendant kept a watchful eye on me the entire flight continually checking on me. Thank you so much Air NZ.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCHC to MEL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this was all pretty good"

(New Zealand)

Verified Review | Auckland to Sydney. I purchased "The Works" package and my friend and I chose 2 seats by themselves at the rear (Row 57). She was upgraded leaving me 2 seats to myself. The configuration was a bit strange as I had 3 seats in front of me and there was a "bump" in the fuselage there, meaning my screen was not directly in front of me. But we left and arrived on time, the food was good, the movie selection was very good, and the flight was smooth and arrived on time. As with other airlines / flight crews, they don't seem to notice when people have their seat reclined and the windows shades down during take-off and landing. Not a huge fan or Air NZ internationally based on past experiences but this was all pretty good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Sydney
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"extremely enjoyable flights"

(Australia)

Verified Review | Auckland to Nadi return. Extremely enjoyable flights both ways on recently renovated aircraft. Breakfast flight over was really good and arrived early. Return flight was a full lunch flight and the crew worked hard and were accommodating. Most were personable, mature crew members but unlike some US airlines the senior crew members could still manage a genuine smile. They looked like they enjoyed flying together. Food very good apart from dessert at lunch, which was dry, but I had no room after the cheese anyway. Check in in Fiji slow and a surly airport staff member who barely looked at you. Otherwise really great. Flights on time both ways, new Nadi lounge was good, bags off quickly both times.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAKL to NAN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food very good and wine sublime"

(Australia)

Verified Review | Brisbane to Wellington via Auckland. The service on the trans Tasman legs was exceptional. The food was very good and wine sublime, there is a new Fine Wines of NZ program that features the best wines in the country. Crew smiling and accommodating and personal in their service. One crew member recalled us from one flight to another and asked about our holiday with sufficient detail that he had been listening to the previous conversation. Brisbane lounge although new is humble re reading material and food. Auckland is much better, Wellington domestic the best of the lot. We missed our domestic connection in AKL due to long queues in the airport, this was handled well by the airline. Departure in AKL was the only glitch, the call in the lounge that the plane is in the final stages of boarding and when at the gate waiting another 30 minutes to board Business. This was the only glitch, otherwise for international short haul this was close to perfect.
AircraftBoeing777-300 / A320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBNE to WLG via AKL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seats were wide and comfortable"

(United Kingdom)

Verified Review | Wonderful flight from Singapore to Auckland return in premium economy. A small cabin that seats 21 in 2-3-2 formation. The leather seats were wide and comfortable and the mood lighting in the cabin made it seem modern. The premium economy section is behind the business class section and has its own allocated toilet. Food and drink was delicious and cabin staff were smartly dressed, attentive and friendly. Afternoon tea was offered between main meals and snacks could be ordered from your seat via the entertainment system.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSIN to AKL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flight was okay, nothing more"

(Brunei)

Verified Review | Sydney to Christchurch. I do not understand why Air New Zealand often gets glowing reviews. It is an okay airline but nothing more. Budget airlines in Asia such as Cebu Pacific and Air Asia provide a similar service, and Air NZ is definitely not a budget airline when one has to buy a ticket at the last minute for the relatively short trip over the Tasman sea. There was very little leg room on the plane. My flight was okay, nothing more. One knows that one is heading towards New Zealand when one sees the cabin staff, compared to flying on Asian airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to CHC
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Air New Zealand cost cutting"

(Australia)

Verified Review | NZ805 Christchurch to Brisbane. I consider this flight an excellent choice for having sufficient time in the morning in Christchurch to have brunch with family before flying home. Check in effortless at Christchurch Airport. Made use of Koru Lounge prior to boarding with Koru membership. Boarding quick. Aircraft perhaps 85% full. Once loaded, an unexpected 30 minute delay occurred. However, flight landed in Brisbane 15 minutes early. The only male flight attendant presented as disinterested, appearing unhappy and 'going through the motions.' Female flight attendants were positively engaged in their occupation. Food offerings consisted of two hot meals for 'The Works' passengers. The beef, rice and vegetable option was tasty enough for airline food. However portion small. It has been noted on a number of Air New Zealand flights taken recently that soft drinks are not served by the can, but rather out of the can and into the plastic cup by the flight attendants. While innocent in service to passengers, this is portion control by any description and therefore Air New Zealand cost cutting. I have also noticed that when the Customer Service Manager reads the offerings out across the PA, there is no mention of soft drinks, only tea, coffee and water. Bags out on belt within 15 minutes at Brisbane Airport. While I consider Air New Zealand to be a good airline, they pale in comparison to Qantas with service delivery. Overall a good flight, but Air New Zealand let themselves down with these issues.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCHC to BNE
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"fly Premium Economy again"

(New Zealand)

Verified Review | Auckland to Singapore. Check-in at Auckland Airport excellent - nice welcome and straight through to Immigration Control. Premium Economy area was very relaxing and the Customer Service brilliant. When we arrived at our seats, there was a welcome with our names on the ptv screen and the menu was also great. We felt that Premium Economy was more like a mini business class. The cabin crew were helpful and friendly. We will definitely fly Premium Economy with Air New Zealand again.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAKL to SIN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"really cramped seats"

(Indonesia)

Verified Review | Vancouver to Auckland with Air New Zealand. In summary, really cramped seats, movie selection was a nothing special, food was only average. The seats were so cramped that even I, an average build asian girl, felt squeezed. Which was not a great experience for a 14 hour flight. I would assume this is so because of the usual seat formation of 3-3-3 being converted into a 3-4-3 to maximize profits. Movie selection was a bit outdated, with movies from a couple of months ago. Food was almost tasteless to me, seems to be catering mostly to European tastes. Pricing was rather high for such a flight, considering that it was almost 20% more expensive to take this 14 hour flight compared to taking a flight from Vancouver to Singapore (which takes 18 hours). In conclusion, I'd believe taking this airline is not worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYVR to AKL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"very disappointing experience"

(Switzerland)

Verified Review | Auckland to Apia on a Boeing 787. I Flew Business Premier and was not impressed. Quantity and Quality of food (breakfast) was not good enough to meet the standards of any other airlines. A sort of Omlette was literally swimming in undefined liquid, the choices of food was very limited. But the worst experience was the seat, which was very narrow and uncomfortable. It had a small amount of different positions and there was no really "lounge" position. I am of very average size and weight and I wonder how large people could squeeze in. I asked the staff for a different seat and was told they were all the same. In fact I was flying the newest business Class seat in the latest Boeing 787 of Air New Zealand. As it was a day fly I did not use the "bed" position, but I could only guess that this would be a claustrophobic experience. All in all a very disappointing experience.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAKL to APW
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no