Air Mauritius

You buy from Mauritius a business ticket at truly business class price and you get an old coach seat on a 4 hours flight in my case Nairobi to Mauritius. Okay they will leave the middle seat empty but you will be extremely cramped in your seat with no possibility to recline it and no space for your legs. To say the least this is a rip-off unexpected from the flag carrier of a country known for the quality of its hospitality. To be fair the meal served was pretty decent and the wines palatable. As for the in-flight entertainment it was at the level of an African regional carrier.

Business Class from Cape Town to Mauritius to London then back to Mauritius and on to Cape Town a week later. The short haul trips CT to Mauritius were a complete waste of money. As far as I can see there is no real benefit to paying for business class. The seats are a three-row of which they only use two so a bit of extra space but not much extra comfort and the food etc was identical (according to a friend who was in economy). The long haul was better but even then the seats are the most uncomfortable business class seats I have ever experienced. The strange pitch means you are always sliding down and there is some kind of hard ridge right in the middle. Horrible. The airport experience was good the flight attendants were nice and the food on the long haul was good but - even for the cheapest Bizclass seat out there - never again except on the short run from SA to Mauritius.

Where has all the friendly Mauritian welcome and smile gone? Having flown regularly on MK since 1978 I will think twice before booking another MK flight. Last year the service was on the downhill and I thought that this was a one off but to my amazement I was faced with a worse experience this year. It appeared that the crew were doing you a favour! The meal choice was chicken or lamb and the crew had no idea how they were prepared or what they were served with! We only got a drink half way through the main meal. As for the state of the aircraft a complete refurbishment will do a bit of justice to the experience compensating for the service delivery that we received. Return journey was on a code share with Air France it was like chalk and cheese.

Heathrow to Mauritius return. Not sure what all the negative comments are about - personally I had a lovely flight with Air Mauritius. Crew were friendly food was fine and seat was fine too. As for entertainment - I'm not too bothered but there seemed to be an ok selection of movies and music etc.! Overall if you're flying economy a plane is a plane and a seat is a seat so take AM and have a nice trip to Mauritius.

India to Mauritius. Frustrated when I saw the touch screen was not working properly. I pressed the call button to call an FA who came to my seat after 15 mins. Water requested was provided after half an hour. I was unable to see flight attendants as they were sitting chatting with each other. Never again.

Atrocious service on Air Mauritius and no follow up on complaint. Having pre-booked 2 aisle seats we found ourselves seated behind an incessantly screaming infant. Since the flight wasn't full we asked to be moved. The young father of the child overheard our request took offence and became aggressive. We called the purser but before we could say anything the father accused us of threatening his wife and children. The purser believed him. We are a well travelled couple in our 50s and have never experienced anything like this. We were moved - but we were shunted to rear of the plane and put in a middle and window seat - despite there being several rows of empty seats (which we were told were broken). I'd further add that flying on an AM plane is like traveling in a compressed sardine can - there is utterly no leg room.

We fly fairly regularly to Mauritius. Having used BA not bad although timings now not great and also Emirates great planes disastrous customer service when a problem occurs. So despite my slight reservations we flew with Air Mauritius. Very pleased we did. The staff were friendly helpful and couldn't have been nicer both on the way out and on the return. Food ok usual airline food. Seats although not fully flat bed very comfortable and every bit as comfortable as BA. Flight timings in and out of London superb. A non stop flight out of Heathrow. We will use them again.

Air Mauritius the cheapest way of getting to Mauritius. PER to SSR must have been the first A330 built seats coming apart - big black box under seat which after reading Skytrax is the "entertainment" box - it did not have much in it - only one movie that was worth watching. The staff appeared so uninterested - I would suggest Air Mauritius employ some staff from a country where people want to work. On return I noted that Air Mauritius did have some staff apparently not Mauritian perhaps in an attempt to lift the service standard. Two cups of tea only in a long flight one with UHT milk and one with that chemical called "Creamer" so I had coffee instead of tea to hide the revolting taste. Return flight about 90% full. I really noticed the difference when I got back onto Qantas at Perth for the Sydney run. Qantas offer some entertainment - a better range of movies the sound was good had a selection of Australian music - Seekers John Williamson etc. Comparing Air Mauritius to Qantas - like chalk and cheese. Have relatives that will be making two trips back to Australia this year - first will be by Air Mauritius as they are paying the second most likely by Emirates as the company is paying. I can put up with a old plane but there is no excuse for Air Mauritius poor entertainment or slack in flight service.

Perth to Johannesburg (4 legs PER-MRU MRU-JNB return). PER-MRU was excellent 7 hours on an Airbus A340 with the proper large BC seats service and food quality. As it's an overnight stay in Port Louis the airline arranges transfers and accommodation. Both were prompt and very comfortable. MRU-JNB was awful. 4 hours on an old Airbus A319. Business Class was just economy seats 3 wide with the middle seat covered by laydown tray. There was no in-flight entertainment the food was just OK and the service (by 2 attendants) was ordinary to say the least. The reverse legs were on the same type of aircraft an Airbus A330. We were 1.5 hours late leaving Port Louis with no explanations to why. The seats were older style of B/Class. The service was good and the food plentiful but you can easily tell that it's airline food.

MRU-CDG 29/3/13. After Air France on the outward leg I thought Air Mauritius could only be better. How wrong I was. They seem to have crammed several extra rows of seats in and at 1.8 metres my knees were jammed against the seat in front. 11.5 hours of purgatory. FA's as helpful as can be food average. Never again.