Air Mauritius

Flew from LHR-Mauritius-Perth return with my husband myself and 22 month old son. We weren't looking forward to the flights especially as our son didn't have a seat so was sitting on our laps but all 4 flights were fantastic. We were very lucky that on the 3 of the flights the plane was empty and both ground staff and cabin crew made sure we had a row of four seats so loads of room for a little one to stretch out. I thought the seats were comfortable enough far more leg more than on our flight with Qantas whilst in Australia. The cabin crew were very friendly polite and helpful. They weren't snotty about us walking our son up and down the aisle which we have experienced with other airlines Qantas being one of them. The bar seemed to be open for the entire flight which unfortunately we couldn't take advantage of being responsible parents and the food was nice. I would recommend Air Mauritius their customer service was excellent which helped travelling with a child a very unstressful and relaxing experience.

LHR-MRU April 13: Tight seats and small IFE screens but overall an adequate level of service. Friendly flight crew. Food unspectacular but okay. MRU-CDG April 21: Same tight seats but bigger screens for IFE. Everything else the same as outbound flight.

My husband and I and two friends travelled to Mauritius. They had our pre-booked return seats not reserved. We were kept waiting an hour before booking in. The ground staff were rude and arrogant and we had ring our travel agency in England for them to confirm we had paid for the extra legroom seats all to no avail we still never had the seats! The food was disgusting aircraft really cold the cabin crew extremely unhelpful. Other passengers were unhappy with the service and sent the food back Even writing to customer services once we were home they were exactly the same not in the least bit interested. I would rather travel with one of the "no frills" airlines at least their staff are pleasant.

We flew from Cape Town to Mauritius on 27 March and returned to Cape Town on 3 April 2014. The crew/staff were lazy and totally disinterested in passengers. I did not see a staff member for over 30 minutes. No respect for their passengers. Will never fly Air Mauritius again.

We recently travelled as a family of 5 from Melbourne to Paris and London Return (Perth - Mauritius - Paris London - Mauritius - Perth on Air Mauritius). We found the airline to be no frills and got us from A to B efficiently. My complaints are the economy class seats on the older Airbus A340-300s operating from London and Paris to Mauritius were worn uncomfortable and had a terrible entertainment system I struggled to sleep the whole 12 hours. The newer Airbus A330-200s operating the Mauritius to Perth route was more comfortable and had a better newer entertainment system though the particular flight we were on was packed full and quite uncomfortable for an 8 hour flight. The cabin crew did their job but did not go out of their way to offer any additional service. The food service onboard depended on which route you fly on the Parisian route we got a decent curry dinner and a refreshing French breakfast but on the Perth flight we only received a bland meal at about midnight and a horrible hot (vegetable substance) in a bread roll for arrival when all we felt like having something refreshing I noticed a large majority of people did not eat it. In the end it was an ok airline and would recommend it if you are stopping over in Mauritius.

We flew from London to Mauritius and Mauritius to Perth. We had our 16 month old daughter with us and the staff were great. Food was ok seats comfy. The land staff even gave us 4 seats for 3 of us from Mauritius for more comfort.

MK748 MRU-BOM A330 with Air India code-share. One-way ticket to attend a family wedding in India after holiday in Mauritius. Air Mauritius is the only direct flight on this sector and it is code-shared with Air India. The ticket is cheaper if booked under the Air India code-share flight number than the MK one. Mauritius Airport and the Air Mauritius lounge is excellent. Very pleasant crew on the MRU-BOM sector. Economy class seats reasonably comfort. The exit row seats cost more and are available at check-in but crew very kindly assigned them to us as they were empty. Inflight entertainment is adequate with a range of movies and music albums. Meal was a full Indian service with 2 choices and all the usual accompaniments. Would recommend this airline on this sector. Only gripe is the 5am arrival in Mumbai but smooth arrival process as airport is often quiet at this time.

Not a nice experience between Perth Mauritius and Paris then return. The seats were too close to the ones in front and were some of the smallest I have ever travelled in. The video was not working and nothing could be done which made the 26 hour travel time even longer. I had asked for a "lactose intolerant" meal on all legs of the journey and none was forthcoming which means that I did not eat for the whole journey but still paid the same fare as others who had full meals and proper entertainment. I will never fly with these people again and suggest that others also avoid this airline.

Recently travelled to India on an Air Mauritius flight back and fro on MK748 and MK 749 respectively. However I am very disappointed by the services offered on board. I travelled together with my spouse and infant of less than 2 years old. On departure on 27th December we requested a baby cot (ticket booked on 11th November 2013 - more than a month before) and on check-in same was requested again and approval obtained. However to our disappointment we did not get one on board. The reason given was that the baby was too big for the cot and the weight was too heavy. The infant weighs: 10.3 kg and his height is 73 centimetres. The crew did not even bother to check if the infant fits the cot or not but bluntly refused. We had to hold a crying baby whole night which not only disturbed us but we had an earful from other passengers. On our return (10th Jan 2014) same scenario. Despite request no infant cot and even worse we did not have a front seat to handle a baby. Instead we were put on a seat with other seats in front which was really uncomfortable. I and my spouse had to carry the infant whole night. There was another couple who benefited from a cot and we tried it on my infant and he fits perfectly well. In fact we had more rooms than expected. When I told the cabin crew they told me that you are not in a front seat and hence cannot give you one now. (The irony is that a cot was requested and approved at Check-in in Mumbai). We did not even get an infant meal on both trips. The service we got on the flight was very disappointing and frustrating. I am frequent traveller on Air Mauritius and as from now I will rather use other carriers for my overseas trip be it personal or business related. A very disappointed customer.

We flew from Perth to Mauritius then Mauritius to KL recently. It was like flying 10-15 years ago. The seats were uncomfortable (I'm 190cm's) the food and service was ok but the service tended to fall away after the main service was completed. I think it would be ok for short flights but 8 hours with my knees around my ears was a little too much to handle. In the end we arrived on time along with our bags so we cant complain too much.