Air Malta

✅ Trip Verified | Let me first get over my never-ending grumble about how awful European Airlines' Business Class seating is - an economy seat with the middle seat blocked, and no extra legroom. However, my frustration was eased considerably on my flights with Air Malta. Yes, it was the same layout - 3x3 with the middle seat empty, but with about 2 inches more legroom, and slight recline, which actually did make a difference. And the seating was surprisingly comfortable. The flights both outbound and return were on time, and the cabin crew though disengaging (understandably due to covid) were however polite and professional on the service front. On both flights, a pre-meal drink of fruit juice and prosecco (no champagne) was offered. On the outbound flight a delicious lunch was served, all on one tray, consisting of several small items and a hot main course of Maltese Beef Bragioli (stuffed meat bundles). The presentation was excellent in traditional Maltese ceramicware, known as 'Zingla' bowls. Lunch followed by coffee and drinks from the bar. On the return flight, the typical breakfast of egg, bacon, mushroom, and tomato (a bit boring) was served. Both the mini bread rolls and croissants were warm. Overall, I did enjoy both flights, and was better than many other European airline flights I have been on.

✅ Trip Verified | Overall this was a good experience and all was on time. There was an issue around online check-in as it seems you still need to visit the desk. We did online check-in and were issued with boarding passes and seat allocations. This worked through airport security but was an issue when we tried boarding at the gate and they had to re-check us in. Service from there was good. Maybe not as personable as some airlines but crew often checked we were doing OK and offered top ups. D.O.C prosecco was on offer rather than champagne but there was a fair selection of drinks. The meal was quite impressive with the Maltese tile below the plate. Food was of good quality, the pate was amazing and the bread warm and fluffy. All else was well cooked and impressive for a short haul flight. This was my first time flying with Air Malta, the experience was good.

✅ Trip Verified | Worst experience in my life. At the airport I asked what the status was for using my ‘COVID-voucher’. The ticketing desk is unwilling to help, refers to me to yet another e-mail address of the refunds department, who apparently, have no phone and cannot be reached by anybody from the Air Malta ticketing desk. I’ve been calling and mailing for weeks now to use that voucher and nobody seems to be able or willing to help. That combined with the answer: sir, if you do not leave this desk I will call airport security. I will not rest until I get what I’m entitled to.

Not Verified | Changed my return flight with Air Malta. This can only be done by phone. But the guy on the phone must have made a mistake, because my booking code was faulty. I could not log in and I was not on the passenger list. Also, my priority boarding and seat were lost. This could not be corrected by phone. Had to be done on the airport. So both on going out and the return flight I had a problem. Air Malta's check in desks and supervisor treated me like it was somehow my fault! No apologies or anything, just 45 minutes of hassle upon check in and no priority available even though I could prove I paid for it. They did put me in the passenger list again, reluctantly. So finally I did go to Malta and back again.

✅ Trip Verified | If I could give them minus 5 stars I would. This is the worst and most dishonest airline I have ever dealt with. Don't expect them to ever return your phone call or email because it won't happen. I paid for extra luggage but was not allowed to use it because they didn't update the ticket. Then they admitted the mistake but won't refund the cost because extra luggage is non-refundable. This makes no sense.

✅ Trip Verified | Was promised a refund for my cancelled flight over 5 months ago. It still hasn't been processed. Air Malta are ignoring all attempts to contact them to chase up on this, and have not issued a single update on when refunds will actually be processed. Avoid at all costs.

✅ Trip Verified | The interior is old but confortable. It wasn't clean in Lisbon. Very tiring flight. No free service onboard. Bought a vegetarian lasagne, it was a regretful idea.

✅ Trip Verified | Worst airline and worst customer support. The customer service is rude and they never work towards a solution. They always find excuses for the airline and imply that the airline is never responsible for anything.

✅ Trip Verified | I was slightly disappointed with my Air Malta experience. Wwe flew from Palermo to Malta, then to Rome after our holiday. In Palermo, there was only one check in counter open, which was necessary for us since we had to check our luggage. Thankfully we arrived early and there was only a very small queue. Palermo airport has terrible signage, we didn’t know where the check in counter was until we walked to the wrong zone. Boarding was done by bus at Palermo, all flights had bus gates. In Malta this is fine since there is literally no physical gates. Boarding was rather fast, and there were no zones, everybody can board at the same time. Both A320s we flew were older. The first flight was an all economy configuration, so the system gave us row 2, and row 3 was empty so I moved back to get a view of the landing. On the flight to Rome it was a bit weird, i was sent multiple emails asking if I would like to get upgraded, for what actually would’ve cost me double my ticket cost. Nobody was actually sitting in the first three rows, we had row 4 so I wanted to move to row 3 but the crew didn’t let me or anybody else. Service on both flights seemed nonexistent. I expected a drinks service on the Rome flight. The crew were friendly, seemed professional and helpful to those who needed help. Overall, a below average experience, if flying from Italy, I would recommend them. If flying from the UK or other parts of Europe, try to consider another carrier as well.

Not Verified | Heathrow to Malta. We were a party of 4 adults and one child. Staff were miserable. Hot food had to be ordered, but no one asked if we wanted anything. When we asked for a toastie it was like being told off for not ordering it. Drinks and food were served with a pay machine shoved in your face. The staff didnt even stop their conversation whilst serving us. When leaving the aeroplane, as always we said thankyou and again they couldnt acknowledge us or stop their conversation. One of our suitcases was ripped, got in a queue behind 5 others who had damaged cases. Our case was beyond repair and needed a new one to fly home with. 1 day of our 10 day holiday was spent getting a taxi to the nearest town, finding a shop that sold cases then taxi back to the hotel.