Air Koryo

Customer Reviews

1 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 52 reviews
6/10
1 star Skytrax Rating
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6/10

Air Koryo customer review

(Germany)

Flew FNJ-PEK last week. Handling on ground smooth and efficient accepting a couple of kgs more weight than allowed without even a question aircraft clean and modern service friendly and with a smile both on the ground and in the air. Ok catering and a good choice of drinks given the short leg of just 1.5 hrs flight time. On time flight. I guess the bad rating comes from the "old" Air Koryo operating but since a while both their equipment and their attitude has changed strongly and it's another carrier now.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Koryo customer review

On both legs (Beijing - Pyongyang - Beijing) the plane was a more than decent TU 204 with a reasonable seat pitch. Check in fast and efficient both at Pyongyang and Beijing: check in staff also turned a blind eye of a 2 kgs excess I had on both legs. This airline is an experience in itself: propaganda is on air during the whole flight with DPRK music. Complimentary inflight service with local both soft and alcoholic drinks. Deplaning at Pyongyang fast with rapid baggage delivery: in less than 30 minutes I was on my way (escorted by guides) to the hotel.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Koryo customer review

(United Kingdom)

Beijing (PEK) to Pyongyang (FNJ) return 22-24 August in economy. PEK to FNJ was on a newish and very clean two class TU-204 with decent seat pitch in economy drop down inflight entertainment and efficient service (economy bulkhead is row 4 first exit row with extra legroom is row 7). Catering consisted of the infamous Air Koryo 'hamburger' containing some kind of mystery meat and a choice of alcoholic or soft drink. Inflight entertainment consisted of clips from classical music performances and the obligatory state propaganda about the DPRK. Although there are headphone sockets none are given out (music plays throughout the cabin). Smooth landing but long taxiing time in Pyongyang. FNJ to PEK was on an older one class TU-204 with slightly less legroom but the service was the same - short propaganda piece inflight music and catering with the dreaded Air Koryo 'hamburger'. FAs are reasonably efficient if a bit robotic with adequate English skills (better than China Eastern for example). Quick check-in procedures in both Beijing and Pyongyang. Requested (and given) a window seat on both flights. No issues with luggage although baggage delivery in Pyongyang is painfully slow (allow 45 minutes or so waiting time). Overall a decent effort. The 1 star classification is unjustified - based on my experiences Air Koryo is somewhere between 2 and 3 stars overall. Catering and safety procedures need to be improved - tray tables were down and cabin baggage blocking access during take off.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Koryo customer review

(United Kingdom)

Honestly can't fault Air Koryo - their 1-star rating is completely unjustified. I've had worse flights on Malaysia Airlines Turkish Airlines and British Airways. I flew PEK-FNJ on a modern Tupolev-204 and both check-in and boarding were faultless. We departed on time and the cabin crew were courteous. Free food and drinks were served and the safety demonstration was very professional. Once we arrived in Pyongyang immigration took 10 mins and bags were delivered immediately. I'd definitely use them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Koryo customer review

(United Kingdom)

PEK-FNJ on their brand-new Antonov An-148. Courteous and professional cabin crew served a lavish hot meal with several different savoury items in little plastic dishes - fish chicken salad plus a main of chicken curry plus dessert bread roll tea cider or beer. Landed on time and formalities to enter North Korea went very quickly. FNJ-PRK on their Tupolev Tu-204-100 wasn't as smooth boarding started early but a small hitch checking in a passenger with an oversize bag halted check in for over half an hour while staff dithered. This resulted in a departure an hour late which wasn't made up in the air and I missed my connection to the US necessitating a 24h stay in Beijing. Since I was originally only going to be in transit and not enter China Air Koryo's PEK staff had to rebook me before I could enter China which took about an hour. The change fee I incurred on my flight to the US was £300 of which Air Koryo contributed $100. Delays happen but this one was so easily avoided. Will definitely fly Air Koryo again as they are a very interesting airline compared to the competition (Air China) and have a vastly better onboard product but will be prepared for the odd burst of eccentric behaviour such as this.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Air Koryo customer review

(Germany)

Not as lucky as the last writer here. Travelled on an ancient Ilyushin aircraft and whilst happy to reach my destination this is not an airline I would use again (no choice this time on my schedule to Pyongyang). This plane was not maintained well from the surface appearance in the cabin and many seat mechanisms also were broken. Cabin staff had a fixed smile on boarding and whilst they gave out a meal tray they could not speak or understand English and appeared to rather poorly trained. Food was as expected I guess but the quality was well below all Asian airlines I have ever flown and think it was the cheapest meal ever sampled on a plane.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Koryo customer review

(United Arab Emirates)

Flew a total 8 sectors between Beijing Pyongyang Chongjin and Sondok onboard IL-62 IL-18 Tu-134 and Tu-204. Flights were all on time. Good English spoken onboard and a full meal service on 1.5 hours between Beijing to Pyongyang. All baggage delivered promptly with no delays. Planes are maintained well.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air Koryo customer review

(Cambodia)

Only flew internal flights (3 legs) on AN-24. Drinks (beer or cider) provided on the 2 longer legs. No IFE. FAs spoke reasonable English and were friendly. No safety demonstration and the overhead bins were just overhead shelves. I like the way you can push the empty seats all the way forward (so they lie flat) in a half-empty plane it's a good option for more leg room! There is no choice flying domestic in DPRK but Air Koryo provided good entertainment.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Air Koryo customer review

(Australia)

Flew Beijing-Pyongyang (IL-62M) Pyongyang-Samjiyon return (Tu-134) Pyongyang-Hamhung return (IL-18) Pyongyang-Beijing (Tu-204) as well as 3 other flights on their An-24RV IL-76 and Mi-8 helicopter. I was on an organized aviation tour and we had not one problem on the whole trip. While all but the Tu-204 were ancient Soviet aircraft they were in immaculate condition. Every flight left on time with most arriving ahead of schedule. The crew's attitudes varied from flight to flight with some being better than others. Food was only given out on the international sectors and I must admit was revolting. IFE was also extremely poor and only available on their two Tupolev Tu-204 aircraft. All they showed us was a North Korean concert which was on a loop. While it didn't bother me too much on our 2 hour flight from Pyongyang to Beijing it would have driven me insane if I was flying to some of their other destinations such as Kuala Lumpur or Bangkok.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Air Koryo customer review

(Australia)

SHE-FNJ-SHE in Economy class. On the way to Pyongyang it was an old aircraft check in at Shenyang airport was smooth and check in at Korean air counter. Boarding was fine staff on board helpful and friendly. Due to the air conditioning the cabin was full of fog. There was a lot of condensation. No food for 1.5 hours flight to Pyong Yang. Check in at Pyong Yang was easy because there were not many flights at all. Departure and arrival are sharing same hall. One room for everything but very efficient. On the way back to Shenyang was new TU204 very modern aircraft. Food was served (a hamburger). Would recommend for the experience of the old aircraft (one off experience). I would fly again with the new aircraft in the future.
Cabin FlownEconomy Class
Value For Money 12345
yes