Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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1/10

"poor traveling experience"

(Colombia)

Not Verified | Varanasi to Amritsar via Delhi. This is the worst experience I’ve ever had with an airline. Staff had no intentions to help you. -My first flight was delayed and they only publish the new time and gate 15 minutes before boarding, which was frustrating. My second flight was cancelled! Poor customer service, poor traveling experience, and very frustrating!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVaranasi to Amritsar via Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"very disappointed"

(Singapore)

Trip Verified | Singapore to Chennai. I travelled in this airline, very disappointed. Poor service and very disorganized. Not worth for traveling in this. Just for one blanket need to ask few times. Next the seat can’t push back while sleeping. Seat number 14. In future for sure I will not take this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Chennai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"this was the worst experience"

(India)

Trip Verified | Paris to Mumbai via Delhi. Air India sorry to say is the worst airline experience any can ever have. I was traveling with my son and to make it easier instead of 2 suitcases of 23kg each I chose to carry 1 suitcase of around 28kg. While going to Paris I travelled in Emirates with same luggage allowance and had smoothest check-in. But for my return flight they did not let me check in because I had one suitcase and asked me to either make it in two bags (which I didn’t have on Paris airport) or pay for excess. Even on requesting and telling them I have 46kg combined allowance for both tickets on same PNR but they denied stating I have to pay if I am beyond 23kg or I need to find my solutions and come back to them for checking. The air hostesses in flight were least interested in service. The headphone of my seat and my neighbours weren’t working and even after multiple requests they never even for once got time in a 9 hour flight to change our headset and thus no entertainment for us. Our flight from Paris to Delhi gets delayed. After customs and immigration the luggage drop off counter is a small crowded counter. No proper queues and Officers are the most rude people you will encounter. They at the last moment before dropping our luggage asked us to check in the liquor bought on duty free. We had to take out clothes from our bag and put bottles inside on the counter which was badly crowded and unprofessionally managed. Upon arrival in Mumbai after almost 15-18 hours and waiting for almost 40 mins for our luggage we are told that our baggage is left in Delhi and will come in the evening flight and will be delivered only after 1:00Am. On telling them that this delivery time is not acceptable they day they can only deliver that time or next day but when we told them there wont be anyone at home as we will be at office. The executive there told me that its my problem not hers. In all this was the worst experience in terms of an airline I can ever had.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Mumbai via Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"i would never recommend"

(United States)

Not Verified | San Francisco to Delhi. I booked this flight in February for June flight - unfortunately there was bad experience with me. Third class food, and the baggage service very poor - they lost my bag at Delhi airport and they didn’t pick my call and then 4-5 days after they said I have to come airport again and pick up my bag - I am living 600 km away from airport. i would never recommend to anyone this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"till today I still have no answer"

(Switzerland)

Trip Verified | I made a reservation Amritsar to Mumbai for 3 passengers with Air India. They deduct the total amount of my credit card but any booking confirmation came. I call them, email them etc etc. and till today I still have no answer .. except that they are verifying. I gave them the approval number for the credit card (that my credit card customer care gave me), but even with that info they are unable to help.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmritsar to Mumbai
Date FlownJune 2019
Value For Money 12345
no
1/10

"option for no star at all"

(United States)

Trip Verified | Chicago to Ahmedabad via Delhi. Wish there was option for no star at all. Air India definitely deserve that at this point. My mom had flight to go India for June 7,2019. and the flight was early departure and no notification was sent. Now my mom has call all her relatives that she will not be able to make it to the wedding that she has been planning for months. It might be her last time she gets to see her family. Thank you to air India for taking that away for her.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteChicago to Ahmedabad via Delhi
Date FlownSeptember 2018
Ground Service 12345
Value For Money 12345
no
2/10

"pathetic service of Air India"

(India)

Trip Verified | Dimapur to Kolkata. We didn’t get the seats we purchased in advance (seat 02A & 02B, AI 710). We were given seats way at the back! After consulting the Dimapur AI booking staff, they realized the error and cited a “different aircraft.” Shortly before take off, a ground staff came to where we were already comfortably seated and invited us sit in the “business class” since the seats were empty and because we didn’t get our preferred seats (with payment). But our nightmare was just beginning! We were badly insulted on flight by two attendants. After the flight took off, these two attendants raised a tantrum saying they were not informed and forced us back to the seats where we were previously comfortably seated. They blamed the ground staff for this misunderstanding. We felt harassed and embarrassed. We are still shocked at such lack of coordination. The pathetic service of Air India is a living nightmare. The payment for seats hasn’t been reimbursed either.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDimapur to Kolkata
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"`total lack of respect "

(Italy)

Trip Verified | Delhi to Calicut. Ridiculous service. More than 2 hours queue for check in; air India employee let all passengers who were saying they were late to jump the queue, causing delays also for people who were there more than 2 hours before. The employee at the check in let some passengers not pay for extra weight luggage while other (such as me) had to pay (which is of course correct, but the treatment should be the same for everyone); moreover to pay I had to make another queue; they make fun of me because at the end of this queue they told me it was not correct so I have to come back to previous queue, where thanks to the kindness of other passengers I could have reached the desk faster, otherwise I would have lost my flight, so that just for check in, it took more than 2 hours! Moreover the flight has been delayed of more than 1h 30 mins and they advice us just late in the previous evening, causing me to not participate to an important business meeting. No words for this service. I felt very bad, especially for the total lack of respect towards me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Calicut
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not flying with Air India again"

(Australia)

Trip Verified | Melbourne to Hyderabad via New Delhi which had a transit time of 14 hours at New Delhi Airport. They asked to recheck in at Delhi Airport. When I was trasferring from International terminal to domestic terminal they dint even allow me to enter the airport stating that my flight has a long time to go and you need to wait. I was asked to wait outside the airport where there was no proper seating facility and waiting area available. When I was trying to contact Air india office they were not ready to listen and they were very rude and arrogant. I’ve been living abroad for the past 6 years and travelled with Malaysian, Singapore, Thai, Cathay Pacific and Sri Lankan airlines and never faced this kind of a problem. I was so unhappy with the customer service they have provided to me and finally when i demanded that I’l lodge a complaint against the airlines they finally allowed me inside the airport. I’ve my return flight on July 9th and I’ve the same 14 hours of transit time. I’m trying to contact the customer service helpline, Delhi airport office, Hyderabad airport office to enquire about the hotel booking or lounge booking but no one is picking up the phone and its keeping on hold line for more than 40 minutes. This is not the way you guys treat a customer. This is the worst customer service experience I’ve ever had in any airlines. Definitely I’m not flying with Air India again and will recommend to all my colleagues and friends not to fly with Air India.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Hyderabad via New Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"would fly air India again"

(India)

Trip Verified | I flew from Lucknow to Delhi, a short sector of just 45 minutes it was nice to see the crew served food boxes which composed of a veg sandwich and a mango juice. The best part was the 25kg Free check in luggage. I would fly air India again.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLucknow to Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes