Air India

✅ Trip Verified | Varanasi to Delhi in August. Was travelling with only hand baggage so checked in using self checking kiosk. Boarding started on time, may be as it was just few days before Indian independence day, they took body and baggage search at boarding gate. Aircraft was just ok, need to improve cleanliness, seats were comfortable. Journey was just above one hour, they served complimentary snacks, paneer tikka served was good, no alcohol on domestic rule as per DGCA rule and only veg for economy for so called cost savings. Crew were ok. Overall not a bad airline when travelling domestic and ticket prices are at par other airlines.

✅ Trip Verified | Delhi to London. Flew with Air India for the convenience of the direct flights. They were the same price as there competition, which we decided to use the National airline. We wish we never. The only positives are it’s direct and left on time. The plane was badly damaged on the inside. The clientele really don’t look after the planes. The seats were damaged or squeaky, the tray tables broke, netting to hold books iPad etc broke and then the toilets. They were gross. Worst toilets I’ve ever seen on an airline. Also in two that I went into the seat was broke and wouldn’t stay up on it’s own accord. The food was terrible. IFE was sufficient for the 8hours. The crew’s on board safety was awful. None of the safety checks were carried out when landing or taking off. I have to admit I was excited to Air India. But overall the experience was shocking.

✅ Trip Verified | Mumbai to Bengaluru. This was a comfortable early morning flight which took off on time and even though the flight was completely full, the flight attendants were quite nice and the breakfast service which consisted of a idli / poha was not rushed. Flight itself was very smooth and we landed also well enough. Kudos to the airline and the crew.

✅ Trip Verified | Travelled last week on Delhi to Dubai route. Actual departure time was 16:50 but got message/mail/call in morning that it has been rescheduled for 17:20,ok,good that they informed early through all possible means. At Delhi Air India have common check in desk for all international flights still at the time I reached wasn't much crowded, 15 min in queue and 2 minute at desk. Boarding started on time but no zone wise boarding, everyone was boarding same time. They had only one scanner machine for boarding pass scanning but there were 2 queue to board,complete chaos,not a decent boarding experience. Aircraft was Boeing 787-8, AirIndia has some of the best leg room for economy, interior was just ok, not looking fresh. It was just 3.5 hour flight, they started beverage service just half hour after flying, not a bad selection of beverages,after that dinner, option of veg,chicken or mutton, was ok but earlier on same route got better. Finally landed in Dubai in 2 hr 50 min, half an hour before schedule. Inflight entertainment need to be improved. Overall okay experience for the price I paid.

✅ Trip Verified | Singapore to Delhi route was on negative side. Check in :I was flying 1st time from Singapore, my wife had flight to DXB by Emirates few hours before my flight, they had fully automated self checking and was expecting same for Air India but I was wrong. Air India still use conventional method of checking. Boarding was on time. Aircraft was in shabby condition, needs serious maintenance, torn back pockets, damaged window light control and many more. Breakfast served was just Ok, didn't expect this on a route like SIN DEL.Flight crew was ok. On time:Arrived Delhi before time,that was good.

✅ Trip Verified | Bengaluru to Mumbai by Air India. The flight was slightly delayed by an hour or so due to crew work time limitations being exceeded but this was communicated well in advance and so there was also no adverse consequences as a result of that. The flight in itself was a very standard fare with breakfast served and the crew being fairly warm and receptive. Had it not been for the delay this would have been the perfect flight but nevertheless an enjoyable and comfortable flight experience. Also travelling on the Airbus A320 Neos is quite good as they are newer aircrafts and more fresh.

✅ Trip Verified | Delhi to Mumbai. We had a 1 hour delay on the tarmac with non working air conditioning cabins and very minimum air venting at 40c temp in cabin . Were told by crew it would get better when we were airborne and while air vented a bit better when airborne it was still very warm. The staff knew Air Con had an issue and were told by numerous passengers even while on the tarmac but lied saying “air would be more once airborne”. Crew and Pilots obviously knew they had a fault, werent expecting to be on the Tarmac for an hour waiting for a delayed USA connection to this flight and flew with a fault anyway to keep schedule.

✅ Trip Verified | Delhi to Mumbai. Changed my flight to a different one and of an earlier time. Didn't bother informing even once. When I tried enquiring at the airport, they didn't find it important to reply to me for the same. Moreover, the flight's AC was having issues which again wasn't informed about. Hot and highly uncomfortable throughout the journey.

Not Verified | San Francisco to Delhi via Hyderabad. This was the first time I was flying Air India, and I have truly never used a worse mode of transportation ever. Air India has the worst aircraft with the most ancient entertainment systems. But that is a mere inconvenience in the harrowing experience that Air India considers to be an acceptable journey. After missing my connecting flight at Delhi International Airport, thanks to the inefficient airport security, and spending the night at the airport, when it was time to check-in to my new connecting flight, the Air India personnel at the counters were extremely curt, unhelpful and uncooperative about checking in my luggage that was already cleared from my previous flight. Upon boarding my next flight, I was welcomed to an unclean seat and food tray. Once I finally landed at my intended destination, Air India managed to lose one of my checked bags, which I was reconciled with after 6 days. This experience has definitely turned my family, friends and me away from Air India as future customers.

✅ Trip Verified | I booked my ticket in the UK with Southall travel. 2 days before my outbound flight to Delhi I telephoned Air India to reserve my seats. I was told that I now had reserved window seats on every one of my flights and there was no need to check in online. It was all done. I arrived at Heathrow and took my pre booked window seat to Delhi. On 14th April arrived at Delhi international airport at 09:50 in the morning to fly to Kathmandu. The flight was due to leave at 12:50. 3 hours later. I queued with my luggage for almost 2 hours. When I got to the check in desk I was told that Air India had over booked the flight so I would not be able to fly that day and would have to fly the following day. I protested and said that this would not do. I spoke to several members of staff and two managers. I was pushed from pillar to post. I demanded that Air India put me on the next available flight with whichever carrier they could. I was told that this would not be possible as the only other flight to leave that day was a Nepal Airlines flight which was already full. I persisted. Finally they called Nepal Airlines who agreed to put me on the flight if there was a cancellation and the 2 airlines would sort out everything between themselves. While I was waiting I questioned the Air India representative who informed me that it happens quite regularly and that every week at least one or two passengers do not get their seats due to Air India over booking their flights. He said that confirming seats for my future Air India flights by telephone was not a guarantee that I would get the seat because priority would be given to people who book their seats online and if I ever was to confirm my seat by telephone then Air India's policy is to advise customers to arrive at the airport to check in at least 4 hours prior to departure. The agent in the UK said nothing about this when I confirmed my seats with him. A seat came up with Nepal Airlines at around 14:35. I was told to hurry forward. I did so do with the Air India representative towards the Nepal Airlines check in desks. However when we got there the Air India Representive informed me that I would be liable for the excess baggage as Nepal Airlines allow only 20 kilos of luggage whereas my luggage allowance with Air India is 46 kilos. I refused to pay; It was not my fault that Air India over booked their flight so why should I, the passenger be penalised for their utter incompetence.