Air India

✅ Trip Verified | Toronto to Amritsar via Delhi. The worst flight I have ever had. Screens were not working. Arm rest was falling apart. Usb port not working at all. Washroom was not even clean. Recommendation to other passengers this flight does not value your money or satisfaction

Not Verified | Kathmandu to London via Delhi. This was my first time flying with this airline, and it will be the last. Both flights were delayed by hours, and no one took the time to provide any explanation as to why, or any apology for the inconvenience. The flight from Kathmandu to Delhi was delayed by 2 hours, and when it came to finally boarding the aircraft there was another security check of bags before you walked up the steps to the plane, it felt really disorganised and unusual given we had already gone through security. It almost puts doubts in your mind as if they don't trust the airports security process. When we got on the plane, the air hostess was rude and demanded I put my bag in the overhead locker despite just taking my seat and organising what I needed out of my bag. The food was not nice, and the plane was quite dirty. We were recommended this airline by a family member, I'm not sure if standards have dropped over the years, but it certainly was not up to ours given the air fare. We will not be recommending or using this airline again.

✅ Trip Verified | Seoul to Bangalore via Delhi. From the moment I entered till I got out of the plane, the whole 8 hour journey was unbearable with that strong, thick curry smell. Other passengers too were clearly uncomfortable and wore masks the entire flight. Flight attendants don’t show up at multiple calls. Plus, the cabin crew were loud and you call that in-flight entertainment? By far the worst international airline experience. Canceling my return flight.

✅ Trip Verified | Delhi to London. Check in took over 2hrs in a queue as other late arriving customers for other Air India flights were rushed in front. Rude customer service. Our flight delayed by 3hrs due to technical problem? (2.50am in the morning). Inflight poor service, they rush pass you as you don't exist. Not a clean maintained flight, lost luggage and still awaiting for the update. Worst flight experience ever, will never fly Air India again.

Not Verified | Newark to Mumbai. This 16 odd flight was really as bad as it can be. (1) There were no blankets supplied in most of the economy. When asked the flight attended simply said “We are sorry we ran out. When the ground crew said they only had used blankets from prior flight we refused for your safety”. (2) the in-flight entertainment system was broken and attendants simply said: “sir this is an old aircraft so many are broken - too bad”. Many “low class” customers travel in the Middle East / India sector and don’t know how to use the system and end up breaking it”. (3) food. I traveled by Air India many times and their saving grace was always good food. But this time I noticed it was super frugal (just an entree and small piece of bread ). To understand all this I struck up a conversation with one of the attendants and learned some stunning truths. He said “ sir everyone in Air India is aware of the poor quality of aircraft, non-working in-flight entertainment systems etc. but don’t seem to care. In fact, we file a detailed report after each flight, citing customer grievances, key issues etc, but nobody that can impact the situation cares. Net, it is a leadership problem. There are no customer service metrics attached to senior operational leaders’ performance evaluations and hence the outcome, As long as India government subsidies with plum jobs, customers like me can refrain from using Air India but that will not matter at all as economic forces are not at play here, For those wondering, the fare between United Airlines and Air India for this same route was almost equal (United was actually $100 cheaper and Air China was 50% lower), so Air India does not have the proverbial price advantage. I also learnt 2 new aircraft were acquired for traveling public but later converted to Air Force One for political leaders. The older aircraft if used for fare paying public. The business model is unsustainable. In new India, will someone take notice?

Not Verified | Yesterday I was travelling to Delhi to Dubai via Cochin AI 933. On d way to Delhi to Cochin, I asked a crew member a blanket for my 3-year-old daughter as the temperature was very low because of the AC. Its a matter of shame that I was denied.

✅ Trip Verified | Birmingham to Rajkot via Delhi. I have tried this airline first time and now it was last time because there is no service available on plane. Nobody came when I wanted something on plane even though put the buzzer on. Plus flight attendant was so rude to me. Basically you won't get nothing once you served. I wouldn't recommend this airline next time. Plus I paid more than other airline.

✅ Trip Verified | Colombo to Delhi. The ground staff and cabin crew were very courteous. The quality was ok but not great. The cabin crew was helpful and pleasant. No in-flight entertainment.

✅ Trip Verified | Hyderabad to Visakhapatnam. This is the fourth time flight delayed I don't know why they are showing fake timings Every time I'm missing my train from Visakhapatnam. Not valuing customer time. Care less. I don't prefer air India for any journey.

✅ Trip Verified | Mumbai to Bangalore was a very smooth flight and I was surprised that the check in agent was happy to provide me with an exit row seat which showed that the load on the flight was on the lesser side. A good breakfast of idli and pongal was provided which was hot and fresh. The cabin crew were very friendly and as I was seated at the exit door seat, they gave very clear instructions about emergency evacuation. It was pleasing to note that this time there was an airbridge to deboard from compared to the standard remote bay. The flight itself was good and comfortable.