Air India

Not Verified | London to Goa via Mumbai. The first thing they didn't tried to give us seats together. The flight was so dirty and the whole system was not working. There was no reply from the air host as the buttons of the call were not working and nobody was bothered to come and attend. They delayed the flight for 4 hrs from London to Mumbai. Once reaching Mumbai at 6 am we already waited for another delayed flight to Goa by 10.45. They neither providing us breakfast or anything. Very pathetic service.

✅ Trip Verified | Mumbai to Frankfurt with Air India. No safety briefing whatsoever, but who cares anyhow. No information, advice, attention outside of two meals in 9 hrs flight, although flight was delayed by 2 hours. Cabin lights were kept off/low during day flight. It was just annoying and a bit depressing.

✅ Trip Verified | Goa to Mumbai with Air India. The check-in process was efficient and courteous and the onboard service was friendly. The seats had plenty of legroom and a small snack was served. However, the flight operated 90 mins late, and the plane's interior was rather tired and even a bit grimy around the overhead light panel. Overall a pleasant experience because of the relaxed service, but Indigo is more efficient.

✅ Trip Verified | Singapore to Delhi. Worst experience I booked my ticket one day earlier because there was an emergency back at home. My flight was delayed by 6 hours. I kept requesting the transfer staff to help me but no one responded. I called the Air India office in Singapore but no one answered. Its worse than a budget airline. Worst staff, worst management.

✅ Trip Verified | Udaipur to London via Delhi. Arriving at Heathrow flying out on the 2 Nov 2019 we found the seat reservations that were booked in April had not been processed and our seats were not available. We had to waste time at the Air India desk getting alternative seats and ensuring the rest of our bookings were in place. Onboard the outbound flight two of the toilets nearest us were out of use as were two out of the three entertainment systems in our block of seats (in fact one was completely missing). After some time and having been re-booted the other system was back in action. The on-board staff were courteous and helpful, seats comfortable (we paid for the emergency seats with lots of space in front) and the food was ok but only choice was eat it or starve. Basically the same can be said for the return flights adding that the flight from Udaipur was nearly two hours late without any explanation. Don't expect too much from this company (especially if you fly economy) and you won't be disappointed.

✅ Trip Verified | Frankfurt to Mumbai. The backrest was too short. I measure 190cm and head rest - the foldable ones - protrudes into where my shoulder is. Also, this way I have no head rest at all. Very annoying.

Not Verified | Birmingham to Amritsar. The staff at Amritsar were polite. The IFE screens were not working, the screens seemed to be falling off. The staff reset the screens, this did not help, armrests appeared to be falling off. The staff should regularly check that toilets are clean. On my flight the sink was blocked and there was no hand tissues or toilet paper.

✅ Trip Verified | Mumbai to Kochi. Zero for time punctuality. Very casual approach in customer dealing. There is no one who can take action on non performing staff, it is the reason due to which Air India is making a loss in spite of having great potential. But no one cares - its taxpayer's money. I along with my spouse and two kids traveled through from Kochi to Mumbai on 03/11/19. Scheduled flight departure time was 8.10 p.m. from Kochi but the flight was delayed initially by 40 minutes than by 1 hour 20 minutes and finally took off at 10 p.m. with a delay of 1 h 50 minutes, and due to which I missed my pre-booked train from Mumbai to Vadodara. I had a similar experience during my earlier flight which I took from Mumbai to Trivendram on 26/10/2019. The flight was unnecessarily got delayed just because crew members did not arrive on time. When I claimed for train fare, I received terrible reply "The flight AI-055 of 03 Nov 2019 was delayed on account of the late arrival of the incoming aircraft from Mumbai and the delay was unexpected and unavoidable. Our responsibility is limited to carrying you from Cochin to Mumbai as per purchased ticket only and so we are not in a position to provide any other compensation."

✅ Trip Verified | Colombo to Mumbai. Cancelling an international flight 9 days before departure because you don’t pay your fuel bills? Air India you are officially the worst airline I have flown on. And I have flown on a lot. Every time I fly with you you are a complete disaster. Frequent flight delays of hours, missed connecting flights, chaotic check-in with endless queues, terrible service. Never again.

✅ Trip Verified | Toronto to Amritsar via Delhi. The worst flight I have ever had. Screens were not working. Arm rest was falling apart. Usb port not working at all. Washroom was not even clean. Recommendation to other passengers this flight does not value your money or satisfaction