Air India

✅ Trip Verified | Mumbai to Hyderabad. I have not received my luggage after 1 day and no one is even replying on the baggage enquiry numbers. Is this the way government airlines work. I will never take this airline moving forward. Also, this seems to be my biggest mistake.

✅ Trip Verified | London to Goa via Mumbai. My friend and I bought our tickets in June and were due to fly November 16th. We had received a booking confirmation from Air India so thought all was well. When we arrived at the airport we were abruptly told there had been a system error and that there was no seat for us on the plane which was fully booked. I wrote a letter asking for compensation on November 26 and sent a email a week later. Neither the letter or the mail were acknowledged. I have also tried to telephone but no luck there either. The phone is either not answered or I am passed from one person to the next before silence. I am a frequent international traveller and have never encountered such a problem. We missed a holiday we were very much looking forward to and are most disappointed.

Not Verified | Air India is the worst airline that I have ever seen in last 35 years. I was travelling from San Francisco (184 )to Indore in a connecting flight via new Delhi. I had terrible experience. Poor service on a long flight. Water was dripping over my head on the flight from San Francisco to Delhi. My baggage was cleared after proper weighing in San Francisco. When I was transferring my baggage at Delhi airport for Delhi-Indore flight I was harrassed that baggage weight was different and I was forced to shuffle my stuff and throw out. They say we do not allow more than 4 kg laptop bag In spite of knowing that my laptop itself was 4 kg and there was charging cord and bag weight which they refused to allow. I removed everything including charger from the bag. The staff at Delhi was very rude.

✅ Trip Verified | Kolkata to Agartala. It was a pathetic experience. None of the crew helped a bit to reduce the problems. No food was served. Worst flight experience of my life. Only one point for the time less time of flight Couldn't have taken it if it was a long flight.

Not Verified | Delhi to Lucknow. We tried to web check-in twice but unable to do so and we were advised to contact at airport. At airport too there was some problem at the counter and the officer requested us to go to a particular counter where we got the boarding passes but to our shock we were allocated seats in different rows and the officer on counter told us that it happened due to failed attempts of web check in. Anyway we proceeded towards gate no 29B as printed on it. When we reached on the designated gate we're shocked to see that no one was there. We're clueless but soon I received a call that your gate has been changed and now please report at gate no 34. We were finally boarded and reached Lucknow. As we're told in the plane we reached to belt no 2 to collect our checked-in baggage but another shock was waiting for us. We stood there for 10 minutes but couldn't find our baggage and soon there was display of Indigo flight number on belt 2. I took a chance and went to belt number 3 nearby and found my baggage on it while no display was available on belt number 3. All fellow passengers were frantically searching for their baggage. Finally when we arrived our home the last shock we had there.

✅ Trip Verified | Delhi to Kathmandu. Exceptional Customer service from one of the crew member Arif. My flight was cancelled due to late arrival. But he handled the situation and helped me checking to the new flight. He is good in developing rapport with the customer.

✅ Trip Verified | Kolkata to Dhaka. The check in staff were by far the most unfriendly and uncooperative group of people I've come across. I travel a lot, and have always been assisted by airline staff in case of luggage weight issues and so on. However, Air India proved why they're one of the least preferred airlines in the industry. Never flying again.

✅ Trip Verified | Very bad customer service! I had booked two tickets from Bengaluru to Bhubneshwar for 22nd December, the amount for the same i.e. INR 10630 was deducted from my account but tickets were not confirmed. I spoke to the customer executive of Air India regarding the issue and she said that the ticket has not been booked and I will get refund for the same if I will mail to [email protected]. The customer executive also asked me to book the tickets again since ticket was not confirmed. Now, I have already booked another ticket through a different airline and I receive the trailed mail confirming my earlier booking. It has been so many days but they have not replied for my email, customer executive has not given any solution on call.

✅ Trip Verified | Delhi to Mumbai. The experience is positive, staff is helpful, the airport is clean. The signs (for directions) are clear, making it easier to manoeuvre the huge airport.

✅ Trip Verified | London to Delhi. Air India has the worst customer service ever. They lost my child's pram and when I complained at the airport, all they did was send me from one desk to another. I also tried to contact their customer service and again I was transferred from department to department. If they cannot help you, they will keep you on hold and disconnect your call. The staff is lazy, if you can avoid flying with Air India, do so. if I had the option of giving them minus, I would give them minus 10.