Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

"airplane felt 20 years old"

(Sweden)

Trip Verified | Copenhagen to Mumbai via Delhi. Was struck by the filthiness and age of the airplanes of Air India. Boeing 787's aren't that old but airplane felt 20 years old. Dirty and worn down. Food was very poor and I ended up not eating at all to be honest. Cabin crew was OK but not especially friendly. Booked emergency exit row so had LOTS of leg space which I think helped. Uneventful trip overall. Delhi-Mumbai leg was flown with a Boeing 747 that actually WAS 20 years old. Worn out and dirty. But good legspace also in economy and we were served snacks and drinks on this 2 hour flight. Landed a bit delayed and was 1 hour late out of Delhi. Enforced priority boarding on both flight (I am Star Gold) which is appreciated. Overall OK airline a good value for money. Only airline flying directly from Scandinavia to India so a good choice.
AircraftBoeing 787 / 747
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCopenhagen to Mumbai via Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"old and tatty planes"

(United Kingdom)

Trip Verified | Mumbai to London Heathrow. Always delayed. Terribly old and tatty planes. Seats are expensive, but what you get for your money makes no sense. Broken seats, arm rests, media units etc. Staff do not care, as they are used to having the same comments from passengers daily. Won't use them again.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to London Heathrow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Air India"

(India)

Trip Verified | Surat to Delhi. Its a worst airline I ever had. The flight was delay by 1 hour and we got notification and once we reach the airport they told it is delayed by 3 hours and because of that I missed my connecting flight. And when I went to talk to the Air India airport staff, One of the member told that they can't do anything as their responsibility is to transfer the passenger from one city to other. They don't care about the time and they are not afraid of anyone if we file a complain. As I asked for compensation, they told me that "it's my fault that I booked a flight from Air India, So they will not help me for new tickets or not give any compensation." They should learn some manners as they were really rude and they are not ready to help at all. I am personally saying, never fly with Air India. Worst Airline and worst staff .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSurat to Delhi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We had the worst experience"

(Canada)

Not Verified | Toronto to Delhi. We had the worst experience. To start with the flight was delayed by 1:30 hour from Toronto, followed by the entertainment not working on the seat assigned, issue was raised to the flight personnel multiple times with no action or resolution provided. After 5 hours demanded to speak to supervisor who did not have any kind of explanation to it, we asked for a change of seat which was refused as well, we did fill a feedback form and no one has replied back on the same. The flight was more than half empty in first and business class and they should have the least provided us to change seats, the airline representative themselves blamed the airline and said this is what it is deal with it. The supervisor even mentioned that entertainment is not a part of the price paid so deal with it.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very bad experience"

(India)

Trip Verified | Delhi to Bengaluru. My flight was at 19:25 and so I left my home at 17:00 and reached the airport at 17:45 and there when I checked in using self check-in machine. It gave me error that contact service agent and so I went to the check-in counter and there lady sitting told me that your flight has been changed., I thought that seat of whole passenger of flight is changed and she gave me ticket of another aircraft (AI 547) which has to take off at 21:00. And then I saw display board and my flight was on time and then nobody changed my flight back to 19:25 giving reason that your baggage is already loaded and it will take time to get it back. Very bad experience. Still I am waiting for my flight here on terminal 3 of New Delhi and the time is 18:47.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bengaluru
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
1/10

"the worst treatment we have"

(United Kingdom)

Trip Verified | Delhi to Thiruvananthapuran. We had checked in on line and paid for extra leg room seats 11E and 11F. When we arrived at the airport the departure board showed that we needed to check our baggage at desk G. When we went to the queue we were told to go desk F,which we did under the sign that said checked baggage only. However the display clearly stated that this row was for international flights and when we queried this with at least a further Air India staff, they all said the same thing. The queue was long and slow and we appeared to be the only non Indian people in the queue. It just didn't seem right, so I went back the the first person who had directed me from desk G to F who then amazingly said I should go the desk G. I refused to do this and insisted that she check me in. She just glared at me and it was only I complained to her colleague that they agreed top do this. After a lot of muttering between them that printed tickets for seats 27A and 27B. I pointed out that I had paid for 11E and 11F, and again after further muttering a dirty looks I eventually got thje right seats. At no time did they apologise or make eye contact. This is the worst treatment we have had from any airline.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Thiruvananthapuran
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"check-in process a disaster"

(United Kingdom)

Trip Verified | London to Mumbai. The check-in process is a disaster, a member of staff was untrained and took to long to check me in. As soon as I was inside the airport, I've got a message mentioned that my flight was delayed for almost 3 hours, completely unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Mumbai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Air India customer review

(India)

Trip Verified | We were supposed to board the flight from Bangalore to Male at 1.50 pm on Feb 20th 2019. As I write this review time is 9.45 pm and we are still waiting for Cabin Crew. What a laughable reason. Staff and Air India team is irresponsible. This is terrible experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Male via Bangalore
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"audio input was broken"

(United States)

Trip Verified | I flew on Feb 15 from Amritsar to New York via Delhi by Air India flight 101. my seat was 45H, audio input was broken and I can't hear anything. The 15 hours flight was so boring.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmritsar to New York via Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were really caring and helpful"

(India)

Trip Verified | Agartala to Kolkata. I was traveling with my elder sister who is more than 70 years old. The airline staff were really caring and helpful in the entire process of check in, boarding, deboarding, and luggage collection. They took special care to arrange equipment so that my sister can easily reach her seat. Actually, she was not able to use stair to reach her seat.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAgartala to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes