Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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3/10

"most mediocre Business class"

(Australia)

Trip Verified | I travelled in AI 309 Melbourne to New Delhi. It’s one of the most mediocre Business classes I ever travelled in. It is more like glorified Premium Economy. Some airlines premium economy is better than business class of Air India. Enough Legroom and comfortable but Zero privacy to the extent you must share the table with the person sitting next to you. No storage whatsoever. Charging points not working. If you chose the windows seat, then then you must literally jump over the aisle seat person if they are sleeping. Inflight Entertainment: The inflight entertainment is laughable. If you are not Indian, you will have like 10 movies to chose from. TV shows have only one episode. No music to listen to. Food: Its typical Indian food be prepared for that. Service: They server two meals and a round of drinks of your choice. You will be asked for drinks twice only. Cost: it was slightly cheaper than other business class when I say slightly 1200AUD less than other flights. And I chose it, which is clearly a mistake. Will not recommend this carrier.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMelbourne to Delhi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"doesn't care in the least about customer service"

(United States)

Trip Verified | I am horrified! I've never been treated so badly in my entire life! I showed up for my flight 3 hours early. When I went to check in, I was asked if I had filled out the Air Suvidha form. I had not, as I had not been notified by Air India that this form was required, and I looked all over their website and found no mention of this form. I have been to India 4 times before and knew to have all my pertinent documents with me, which I did, but nobody told me I had to upload them to a special website. Filling out the form was impossible to do on a cell phone, I couldn't get the documents to be small enough, so the form kept being rejected. There was nobody there helping all the people who had not filled out the form because none of them were notified in advance. There were a half dozen of us that were not permitted to check in because we were unable to complete the form on our cell phones, among those turned away were an elderly couple and a young couple with an infant baby. This is totally unconscionable! The couple with the infant baby asked if they could at least be compensated with a hotel room, and the heartless Air India employee behind the counter said, sorry there is nothing we can do for you. Then to add insult to injury, when trying to rebook the flight, Air India is charging a $300 no show fee. This airline doesn't care in the least about customer service. I will never book a flight with Air India again. Do yourself a favor and book with a different airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Delhi
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
7/10

"In flight meal was good"

(India)

Trip Verified | Now after take over by Tata, change is visual when flying Air India. Did web checkin and no check in baggage so no experience of Check in/ Boarding was smooth, also flown on time and arrived on time. In flight meal was good though now they should start serving non veg in economy class too which was stopped by management few years back. Staff were courteous.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePatna to Delhi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"sublime torture on this 15.5 hour journey"

(India)

Not Verified | I have often heard of horror stories of international travel in Air India but had thankfully never had to personally experience the airline on an international route. However due to a personal emergency, I had to fly Air India recently since it was the only way I could get to Chicago in time. Air India has elevated the art of flying into a sublime torture on this 15.5 hour journey. The tortuous check-in process with agents taking upto 15-20 minutes to check-in a single passenger and the general chaos at the counter in Delhi was a precursor to the horrors which awaited me on board. The aircraft was run-down and shabby, which was the second warning but the best part was when I reached my seat, I had an exit row aisle right next to the bathroom which was so narrow that I could barely wedge myself in the seat with the the ancient inflight entertainment remote bulging out and pressing into my waist. Of course this fun was enhanced by the fact that in the entire economy section not more than 4-5 seats had a working IFE system the rest of us were entertained by staring at the Air India logo on the screen for 15 hours and they even gave us complimentary headsets so that we could enjoy the feel of the cheap headsets in our ears since the system was not working anyway, The seat itself had a worn out cushion and a weird back angle and barely usable headrests, I have never been happier to exit an aircraft just so that I never have to sit in this seat again. This was not the end of it of course, the airline decided that since the flight was scheduled at an ungodly hour of 2.45 am, it makes no sense to offer food to passengers who after traveling to the airport and spending an awesome time in check-in and immigration would just not be in the mood for sustenance so they dropped some chips and a packet of cheap biscuits on the seat and served breakfast only after 5-6 hours at least hunger made the awful food more edible. After this the crew decided to rest for 6-7 hours just handing out a cup of tea in between and while theoretically we could go to the galley to make our own tea/coffee they very considerately did not keep any cups or disposable paper cups to consume the said tea/coffee in. Perhaps a game of find the cup could entertain the passengers since the IFE could not. Finally a couple of hours before landing we were offered dinner which tasted slightly better than wet cardboard. The only redeeming factor on the flight was that Air India is surprisingly generous with alcohol and still offers good whisky and gin in good portion in economy but since this was only served to the end of the flight, it did not alleviate the misery in any way. The first thing I did after reaching my destination was to cancel my return ticket with them since there is no way I can put myself through such an experience again.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chicago
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No entertainment on 16 hr flight"

(Canada)

Trip Verified | Worst flight I travelled ever. My flight was of 16 hrs non stop and the screen in front of me was not working at all I was not able to watch any safety protocols or see where the flight is currently, route, weather conditions. No entertainment on the 16 hrs flight. It felt like I was in a black hole or something like that. I requested the flight attendants to turn the screen on or change the seat if the screen is broken and they responded in humiliating and disrespectful way and did nothing. If the screen was not working why did you allotted the seat to me, it was very unfair with me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Toronto
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flight experience ever"

(Canada)

Trip Verified | Worst flight experience ever, the chairs were broken, one couldn’t recline and other won’t stop reclining. There was a chewing gum just in front of my seat. No regular service, ring the bell and nobody will come for hours and eventually you have to go get water and everything you want. The armrest was broken as shown in the photo here. They have screen but earphones don’t work. I asked for a cup of tea I was told we are serving food right now so later will bring it, after an hour I went again n was told sorry now we can’t give you anything as we will land in one hour and we forgot to bring before. The whole crew was sitting in the back chilling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Delhi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no proper accommodation provided"

(Australia)

Trip Verified | My wife's with my Infant flight was delayed 5 hrs from the actual arrival time so the domestic connecting flight missed and next flight after 10 Hrs at the airport. No food and no proper accommodation provided because of their mismanagement and my wife had to sit the whole night with luggage and our 8-month child at the Delhi airport. Complaint on the airline's website but after 1.5 months also no acknowledgment of their mistakes nor a simple reply back.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Ahemdabad via Delhi
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not recommend anyone to fly Air India"

(United States)

Not Verified | We had purchased a business class seat for my mother as she recently had major surgeries and her legs needed to stay elevated throughout the journey. The seat recline didn't work the entire time, the seat was normal as an economy class. The main reason for us to buy the Biz class for the comfort of her travel which was not the case here at all. I have try calling AI since last three days no answer. If you try to book the flight the calls goes through immediately but if you call for any other reason no one ever picks up. I have submitted an online feedback no respond. I have sent an email no response. We were told by the crew member that since she had an issue with her seat she would get a refund back, but how will one get a refund if there is no way to contact anyone? This was waste of our money. I do not recommend anyone to fly Air India.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSan Francisco to Delhi
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"plane was filthy, entertainment non existent"

(United States)

Not Verified | I had booked a business class ticket using miles for travel from San Francisco to Delhi on Feb 21st. The ticket was booked and a seat was assigned 2 months prior to travel. I knew that there was something amiss when I tried to check in 24 hours prior to departure as it kept asking me to contact an agent. Of course true to Air India’s style there was no way to get through to an agent. When I arrived at the airport and presented my confirmed ticket to the agent she without any explanation called her manager. This is where the rudeness and complete disregard started. The staff who is supposed to be a supervisor came and without a greeting or an apology states “you have 2 options, you can take a non working seat in business class or move to economy.” When I said that neither of those options were acceptable she responded with “then I cant help you as I have to give your seat to a paying passenger” and in the same breath asked the agent to take the next passenger with no resolution to my situation or problem. When I refused to move she basically moved the agent to another desk and started talking to the next passenger, completely ignoring me as if I did not exist. I kept talking and she completely ignored me. I was also informed that she was the only manager and that I had no recourse. Imagine standing at the airport with a ticket in hand and no airline employee willing to do their job and get you checked in. I then walked over to the united counter to try to see if I could fly united – unfortunately the united flight had just closed so that option was lost to me. I explained my situation to the united manager, who then contacted Air India. At this time I realized that their staff had lied to me and that there was a manager higher than her on site. It took the involvement of another airline’s manager to bring the until now invisible Air India manager out of her office. She stepped in and informed me that the business class seat that they were willing to reassign me to (not my original seat) was manually functional ie. broken but could be moved manually. I had no choice but to accept this less than ideal offer. When I got on board, I did ask the flight attendant to check that the seat was indeed manually functional. At this time the ground staff reentered the plane and interrupted my conversation with the flight attendant by screaming in front of all the other passengers “I have spent 1 hour with this woman and told her that the seat is broken.” She was curtailed from continuing this rant by the flight supervisor and passengers sitting in 14A and 14C. Anyway it so turned out that the seat was completely broken. They finally moved me to another partially broken seat. This seat required manual adjustment and even manually the foot rest would not come into complete upright position so essentially the FAA rules were broken during take off and landing. Finally the plane was filthy, the entertainment non existent and the food terrible. Anyway I made my way to Delhi in complete misery.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSan Francisco to Delhi
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"waiting for refund since last 1 year"

(Oman)

Trip Verified | Bangalore to Muscat. Please don't travel in this airline. I have been waiting for refund around 12000rs since last 1 year, every time when we call customer care they will tell some stories.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangalore to Muscat
Date FlownMarch 2021
Value For Money 12345
no