Air India

✅ Trip Verified | Singapore to Delhi flight got cancelled after making us wait for 45 minutes at the boarding gate. Flight rescheduled to next day and information about the flight came at 10 pm in the night, made us wait for 1 hour at Delhi airport inside the aircraft. Horrible seat with no cushioning, in spite of paying additional SGD30 for the seat. Return flight from Delhi also got cancelled on the day of departure few hours before departure, I had to pay double the amount to buy another airline ticket in order to fly back to Singapore. Horrible, horrible airline.

✅ Trip Verified | Me and my husband travelled to India on April 18th, 2021. Due to national lockdown, the airlines were not operational on May 27th the day of return. We called Air India to cancel the return flight and we were told that we will receive a partial refund. It has been over an year. I have send over 20 emails to multiple email ids of Air India and called several times to AI customer service. This is the worst customer service. Several times the telephone operator hung up on me saying they are connecting me to their manager.

Not Verified | My Flight from Delhi to Toronto was 15 Hrs, TV was not working and I asked cabin crew and they said many of our TV is not working. Imagine 15 hrs flight with no TV and cabin crew service was very rude. I am not going to travel with Air India anymore and my family and friends.

✅ Trip Verified | Visakhapatnam to Delhi. Air India is the worst airline and a big shame to our country. Their staff members are rude and unprofessional. After flight booking I found first name and initials are jumbled up in the ticket, so I called customer support but its hours long wait time, then I tried US number which was picked up by a rude person who couldn't communicate in English or Hindi either, there was no resolution over the call. Before take-off safety demo was not performed which is mandatory as per aviation laws, cabin announcements were made in a very feeble tone that no one was able to understand. Landing was very hard on touchdown. After landing our luggage was not present on announced baggage belt, hence we checked with Air India ground staff but instead of helping that person responded rudely that he is not concerned with anyone's luggage and we should find our missing bags ourselves over the airport. The airline was managed by Indian government earlier, as usual govt employees have no interest in doing work, rather they prefer to get free salaries as govt jobs are secure by default, hence the entire crew is affected by this laziness disease. Hope a positive change would come in future.

✅ Trip Verified | Myself and my wife were supposed to fly to Leh from Delhi this morning. After showing up to our flight at 4:45am (2 hours before the departure) we've been told by the airline staff that we could not fly because of overbooking. We've been told that we would need to find an alternative means of transport. This was at the check-in counters. After challenging it and asking to be rebooked to another flight they said there was nothing they could do. When we showed up at the service counter, they told us that we were late for our flight which simply was not true. The flight was indeed overbooked. The staff were extremely rude, unhelpful and unapologetic. On top of not being able to get to our destination, we now have to fight for a refund. This is a seriously bad customer service.

✅ Trip Verified | I had flight to Toronto today but when I reached airport I was told that flight is overbooked and they don’t have seat. Airline staff had very rude and arrogant behaviour. So many senior citizens and passengers with child’s where also harassed. On top of that airline staff was disrespectful to everyone. I will not use air India ever again and would recommend others to avoid is airline. Never felt this insulted in my life before

✅ Trip Verified | Just appalled by the poor service from customer care. I was to fly back to London from Delhi but got covid. I had to change my flight (which they wouldn't let me do online or on call, someone had to be sent to their offices in Delhi) and was downgraded from Business to Economy. I was told I can apply for a refund but when I tried, they always say we'll get back to you and no one ever does. I've been writing to them consistently for over 3 months. The call centre is hopeless and no one has a clue whats going on. On email all I get are automated replies and every time I follow up a new query is created and the context of the case is lost.

Not Verified | I have not even started my travel I fly on May 18, 2022, but till now I have not been able to contact the customer service. I just got off a call i was trying to make and I was on hold for 1h and 15min listening to COVID prevention commentary on a loop! It is just impossible to get anyone to talk to you and most or all of the phone numbers do not work or has no one on the other side keeping with the standard work culture in India! I wanted to get some one to help me select a seat for my flights but cant do so.

✅ Trip Verified | This travel in Air India economy is the worst experience. Their ground staff service has improved however cabin service is poor. Food amount and service modified to do cost saving. Seats are uncomfortable and not a pleasant travel. Seats were dirty and pockets were filled with trash. Plane landed on time. Luggage arrived 50 minutes later. Overall a poor experience.

✅ Trip Verified | I was very disappointed by bad client service experience from Delhi airport by Air India team. First thing first was at baggage register counter was full with a lot of peoples because at the same G counter there was not just Paris flight register counter it was with Paris, New York , Toronto flight baggage counter . So there was a lot of rush it took us 2 hours to register our bags. And when we reach at counter the lady took almost 30 minutes to print our boarding passes . Then it took us 1 hours to complete the immigration process. We asked Air India employee to help us to speed up the immigration but he said we can't do anything then when we finished the security check. And ran towards our gate air India employee call us to come fast to boarding gate. We said we are coming but they did not wait for us for 5 min and can't let us in. We missed our flight. After that when i ask air India employee to help us but they were not helping us a lot. I asked them to at least give me tickets for next flight because it was not my fault. But they said its completely your fault and we can't do anything for you. My wife was ill. she beg to your employees to at least help us in something but there was nothing from them. I asked to give us tickets for next flight but they said sir you have to pay 500€ extra for that tickets. Not a refund Not a coupon to eat something between the waiting time to get our bags. Not a single penny refunded and they are asking for 500 € We paid 500€ because we need to start our jobs. After that i asked them any help to at least a stay in hotel for waiting time but they said no we can't do anything. For me it's the first and last Air India experience.