Air India

✅ Trip Verified | They are providing TV but not allowing to use us. In Air india on same day I was travelling in 2 flights in both meals were included but in both they gave us the same meal in which they gave sandwich with a water bottle. This sandwich taste is very bad we ask them to give another food for which we were ready to pay but they had no other options. Leg space was also very small. There were no wifi connection.

Not Verified | I travelled in January 2022 from Toronto to New Delhi. Airplane seat were very dirty. No tv screen was working. No maps monitor was working. Ticket price was very expensive. Totally poor service.

✅ Trip Verified | Rock hard seats (even in business), infotainment system worked thankfully, but the movies collection was very limited and from pre 2000 era. The interface was dated and buggy. Food quantity was limited with very poor presentation. I had an onward journey of 2 hours with Vistara on a domestic business, and that food quality/presentation was far better than this 14 hr Air India flight. Typical other issues as expected/noted with this flight. Seats were dirty, and you could see adhesive in various places. My seat stopped reclining mid-way and got stuck in a lie-flat position; I was then moved to another seat, which did not recline at all, and I was forced to be in a sitting position for the remainder journey. The washroom sink was choked towards the latter half of the flight. Feedback/complaint registered on Air India website, but as expected, there is no response (been over 15 days). The only positive of the airline was the cabin crew, who were courteous and polite. Flying economy of AC or one of the ME3 is a better choice than flying business with Air India!

Not Verified | I was flying from New Delhi to San Francisco. The food was horrible. The chicken was bone dry, green beans were raw at the center, the dish was very watery. The rice I was served was very dry and hard, the curry lacking any flavor. The seats didn't recline properly, and were as hard as a rock. The cabin crew was helpful, but unfortunately that's about as far as the positives go. I decided to not fly Air India again.

✅ Trip Verified | Extremely disappointed with in flight entertainment. Mine did not work at all and getting through the long flight was a nightmare. The steward clearly told me that they cannot check each every unit and it is just my bad luck! I am already dreading my return flight after 15 days. Will Air India stay on my list of preferred airlines? Answer is no. Air India will certainly be my last option. Also. one of my bags also came back damaged!

✅ Trip Verified | I travelled from Newark to Delhi on 27 Jun 2022. Welcome onboard by air hostesses was like as they are obliging me by allowing to board the flight. The seat was not fully operational with Digital screen. The handle/bar swivel was not aligned properly. Retractable desk was broken and screws missing and the hinges were with ‘wet’ adhesive. It appeared that they were either just pasted or wrong adhesive was used to stick the broken hinges/ swivel. When opened the table, I was continuous holding the glass and water bottle, as it was not balanced, they were rolling towards centre. ( No turbulence). There was no connection to plug in the ear phone and the socket was missing. (I picked up ear phone from adjoining vacant seat). International flight of 14 hrs was not provided with sanitizer, face mask, eye mask, dental kit, shaving kit except the dirty throw blanket and pillow. The newspaper shelves/ behind the front seat were too dirty and full of garbage. The bulkheads had so many oily spots/ finger spots that they were not cleaned since many of the past flights. Regarding welcome drinks there was no option other than Orange/ Apple juice or aerated water/ drinks and soda drinks. 1The digital screen had only 6 (classical) and 4 (recent) movies out of which few could not be screened. The map was continuous on “Flight Data not available”. Lunch was just like ‘Rice Plate’ available in Mumbai worth Rs 20/-. The cheapest desert, dried bun, no fruits. The quantity was 4 cubes of Paneer, four pieces of boiled potato and 2-3 spoons of boiled rice. After serving lunch, the staff did not serve drinks/ water for almost eight hours of flight. Later on approaching to pantry, the staff denied rather expressed their binding to serve on seat. After nine hours they distribute dry snack pacjets(3) 20gms each without tea/ coffee/drinks or fluid. The overhead lights were on auto mode to switch ON / OFF and the attendance call switches were not working. The toilets were filthy with no hand soap/ cologne etc. only hand sanitizer of local brand was kept with scarcity of hand tissues. The second meal was served 2:00 hrs before the destination which contained 4 spoon rice, beans and boiled yellow dal + yogurt and mango pudding as desert. The cutlery items were from the cheapest plastic product and a tissue paper of 4x6 size, that too of the cheapest quality. It’s a disgrace for me to travel with Air India on a premium category international flight. The hot tea/coffee was served in paper cups of roadside quality which can be bought in market for Rs 25- 100 pieces.

✅ Trip Verified | Service quality was excellent. Food was good. Amenity kit is good. Seats were a bit old. Screen Remote was not working. Movie choices are few. Overall good flight.

✅ Trip Verified | Bhubaneshwar to Ahmedabad via Mumbai. Both aircraft used was A320. Staff were courteous, as it was snack time so only a sandwich with a sweet were provided, same for Mumbai Ahmedabad flight as it was less than an hour flight. At Bhubaneshwar after boarding there were some security reasons (and it was independence day of India) we were deboarded and again have to go through security and also through check of aircraft, this made the schedule delayed and we were on the verge of missing our connecting flight, we contacted commercial staff and they assured that they will try our best to get the connection. When we reached Mumbai it was already boarding time of our connection, just after disembarking we saw a staff who was waiting for us , he escorted till security, before security he changed our (only) boarding pass with a new one which was printed on business class so that we can go through business class security which was like a breeze. Actually we were the last one to board and they were waiting for us only.

✅ Trip Verified | They didn’t give us seat belt for the Infant we are travelling with which is really not safe and there is only 1 cot seat for the whole economy class. It is very difficult to travel with infant on lap for 10 hrs. Very disappointed with Air India.

✅ Trip Verified | As with other Indian companies, we had problems with the web check-in, but the check-in was smooth (it was Independence day, and almost no one was flying). Everything else was fine. The cabin service was great, and the personnel nice. The price is that of a low cost with, but the service is much better. I would recommend.