Air India

✅ Trip Verified | Seats were dirty, old worn out and rickety. Video screens not working. Staff were apologetic and helpless. It’s not worth the money at all. There are more airlines that give you better value for money. Such a sad experience. Don’t fly Air India.

✅ Trip Verified | Overall very poor experience. Only highlight was access to lounge at HTR airport which was Singapore Airlines lounge. Flight experience - seats are not as comfortable as one would expect in business class. Very old seats with poor cushion. seats in row 1 is very narrow. Flight entertainment did not work so made the flight very noisy. Food was not up to business class standard. Did not get wash bag when flying out, not sure why. Flight from Delhi to London - food was very poor. A menu was supplied only to be told that options on the menu not available. Food tasted poor quality and dry. Airport lounge at Delhi airport was not up to standard - food was limited choice, not enough provisions. I would give a zero rating for inflight entertainment and food if I had a choice.

✅ Trip Verified | Very well maintained. Cabin crews were amicable and very customer friendly. They responded quite promptly to any problem we faced. From check in to onboard and inflight experience, all were perfectly balanced. Even during the huge turbulence the pilots were quite professional and handled the situation well.

✅ Trip Verified | I am a frequent flyer of AI. I m proud to share that my experience has been improving in recent times. The ground staff is courteous, helpful and cooperative. The quality of food has improved and the variety introduced is amazing. In fact this particular route which I flew, i reached before time. Strongly recommend

✅ Trip Verified | Flight is the worst. Entertainment system is not working for 14 hours flight and they do Covid test for only American citizens They do discrimination after landing people at Indian airport are very rude “show me your boarding card in a very rude manner “.

✅ Trip Verified | Seats were broken, the plane was not cleaned properly, trays broken and dirty around tray. Screens for a-lot of people not working. Plane very outdated when we have paid over £600 for ticket. Staff were good however.

✅ Trip Verified | Summaiya saw me standing, as I was almost 5 hours before the flight time. She was so kind and generous to me that she did my check in and helped me even. Her polite behavior was amazing and nice.

✅ Trip Verified | Booked Air India after reading many negative reviews to see how bad it really was. Turned out to be a pretty smooth and comfortable flight. Quick & efficient check-in staff. Plane arrived early, we departed early and reach much before the scheduled arrival time. The cabin crew was courteous and professional. Snacks served were very basic but of good quality. Emphasis was made on covid safety protocols. Baggage reclaim was quick. Though the aircraft was 12.6 years old and did show some signs of ageing, the cabin was quite clean and in a good condition despite the years of wear.

✅ Trip Verified | Both me and my husband travelled in business class on the 25th September. The flight was very comfortable. The air hostesses went above and beyond to make sure we were comfortable. We were provide with amenities including a night suit. The food was more than sufficient and extremely tasty. I will like to specially mention the cabin supervisor Kalpana and her team members Varsha, Preeti and Makarand. I have come across a lot of negative comments about Air India but honestly it was a great experience for us.

✅ Trip Verified | Outdated aircraft. The entertainment system's screen could barely be seen. A very laggy interface. (This was on either legs of the flight. BLR-MUM-LHR & the return leg) The company needs to immediately look to upgrade their high traffic/revenue routes for start. Selection of alcohol was pathetic. They're only offering cheap IMFL liquor Sula wine & Blenders Pride. Ballentine though part of selection, was over shortly. Professional staff, who know how to manage the odd unruly passenger or support the elderly. If AI has anything to be thankful for, it is their staff.