"plane was not cleaned properly"
T Gayal (United Kingdom)
✅ Trip Verified | Seats were broken, the plane was not cleaned properly, trays broken and dirty around tray. Screens for a-lot of people not working. Plane very outdated when we have paid over £600 for ticket. Staff were good however.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Mumbai |
Date Flown | October 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Her polite behavior was amazing"
S Shubham (United Kingdom)
✅ Trip Verified | Summaiya saw me standing, as I was almost 5 hours before the flight time. She was so kind and generous to me that she did my check in and helped me even. Her polite behavior was amazing and nice.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Birmingham |
Date Flown | October 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"smooth and comfortable flight"
H Gardav (India)
✅ Trip Verified | Booked Air India after reading many negative reviews to see how bad it really was. Turned out to be a pretty smooth and comfortable flight. Quick & efficient check-in staff. Plane arrived early, we departed early and reach much before the scheduled arrival time. The cabin crew was courteous and professional. Snacks served were very basic but of good quality. Emphasis was made on covid safety protocols. Baggage reclaim was quick. Though the aircraft was 12.6 years old and did show some signs of ageing, the cabin was quite clean and in a good condition despite the years of wear.
Aircraft | A320-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Bhopal to Delhi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a great experience for us2
Reena Makkar (Australia)
✅ Trip Verified | Both me and my husband travelled in business class on the 25th September. The flight was very comfortable. The air hostesses went above and beyond to make sure we were comfortable. We were provide with amenities including a night suit. The food was more than sufficient and extremely tasty. I will like to specially mention the cabin supervisor Kalpana and her team members Varsha, Preeti and Makarand. I have come across a lot of negative comments about Air India but honestly it was a great experience for us.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Delhi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Outdated aircraft"
Nikhil Jasrotia (India)
✅ Trip Verified | Outdated aircraft. The entertainment system's screen could barely be seen. A very laggy interface. (This was on either legs of the flight. BLR-MUM-LHR & the return leg) The company needs to immediately look to upgrade their high traffic/revenue routes for start. Selection of alcohol was pathetic. They're only offering cheap IMFL liquor Sula wine & Blenders Pride. Ballentine though part of selection, was over shortly. Professional staff, who know how to manage the odd unruly passenger or support the elderly. If AI has anything to be thankful for, it is their staff.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangalore to London |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Will travel again"
V Jaydel (United States)
✅ Trip Verified | Service was very good. Some minor problems but bearable as the price was close 1000 usd cheaper. The arm rest falling apart, choices on TV had 7 categories but only movies and TV options were working About 4 seats were not functioning. They blocked off those seats and accommodated the passengers in other available seats Staff was very attentive. Will travel again
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Toronto to Delhi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Smooth experience"
58 reviews Rahul Anand (India)
✅ Trip Verified | Smooth experience, early morning flight from Delhi. Aircraft was almost empty, with capacity around 200 passengers of A321 it was having only 60 passengers. Requested by cabin crew to occupy emergency exit seat to fulfil the emergency protocol. Crew were courteous, flight was on time, seats of Air India economy is best of domestic carriers. They only served a sandwich,
even that was not required.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Delhi to Ahmedabad |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"offers 20kg baggage allowance"
58 reviews Rahul Anand (India)
✅ Trip Verified | Flown on an early morning Mumbai to Delhi flight. Departed on time and so was arrival. Air India is the only domestic airline which offers 20kg baggage allowance whereas rest all offers 15kg. Seat pitch of Air India is better than any other domestic airline. Cabin was clean and fresh but due to mishandling and mismanagement by previous management the seats are bit old, new management needs to refurbish now. Served good breakfast on the way, Staff were courteous and good service on board.
Aircraft | A320Neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Delhi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"We had the worst experience"
Jyoti Nair (United States)
✅ Trip Verified | We had the worst experience flying with Air India. I was flying with my 12 year old son and I had hurt my knee and needed a wheel chair. The food was horrible on the flight. Tasteless food and our television set was not working. We were traveling 14 hours without a TV. The crew tried their level best to reset it but it just would not work. The ground staff at Delhi Airport was just horrible. They have a huge badge that says no tips but since he has to help me from international to Domestic and take my luggage from I decided I would pay him 1000 Rupees which I thought was a fair tip. But he started demanding more money and n dollars. His friends came there too asking what’s the matter. He told me that he took me their short cuts so he has to share the money thru the official thru. Wow Air India. Your officers don’t get paid that they loot us? Finally he settled for 60$. Why when all other air line employee or for that matter Air India ground staff in the USA won’t demand money why in India do they literally take advantage of you? Shameless.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New York JFK to Cochin via Delhi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"The airline has improved"
Vivek Anand (United Arab Emirates)
✅ Trip Verified | The airline has improved in terms of great customer service, a courteous cabin crew, and excellent food and beverages served. We were travelling with an infant and the cabin crew were helpful and checking with us and provided all the assistance.
Aircraft | A320 NEO |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Dubai |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |