Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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3/10

"plane was not cleaned properly"

(United Kingdom)

Trip Verified | Seats were broken, the plane was not cleaned properly, trays broken and dirty around tray. Screens for a-lot of people not working. Plane very outdated when we have paid over £600 for ticket. Staff were good however.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Mumbai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Her polite behavior was amazing"

(United Kingdom)

Trip Verified | Summaiya saw me standing, as I was almost 5 hours before the flight time. She was so kind and generous to me that she did my check in and helped me even. Her polite behavior was amazing and nice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Birmingham
Date FlownOctober 2022
Ground Service 12345
Value For Money 12345
yes
9/10

"smooth and comfortable flight"

(India)

Trip Verified | Booked Air India after reading many negative reviews to see how bad it really was. Turned out to be a pretty smooth and comfortable flight. Quick & efficient check-in staff. Plane arrived early, we departed early and reach much before the scheduled arrival time. The cabin crew was courteous and professional. Snacks served were very basic but of good quality. Emphasis was made on covid safety protocols. Baggage reclaim was quick. Though the aircraft was 12.6 years old and did show some signs of ageing, the cabin was quite clean and in a good condition despite the years of wear.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBhopal to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a great experience for us2

(Australia)

Trip Verified | Both me and my husband travelled in business class on the 25th September. The flight was very comfortable. The air hostesses went above and beyond to make sure we were comfortable. We were provide with amenities including a night suit. The food was more than sufficient and extremely tasty. I will like to specially mention the cabin supervisor Kalpana and her team members Varsha, Preeti and Makarand. I have come across a lot of negative comments about Air India but honestly it was a great experience for us.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Outdated aircraft"

(India)

Trip Verified | Outdated aircraft. The entertainment system's screen could barely be seen. A very laggy interface. (This was on either legs of the flight. BLR-MUM-LHR & the return leg) The company needs to immediately look to upgrade their high traffic/revenue routes for start. Selection of alcohol was pathetic. They're only offering cheap IMFL liquor Sula wine & Blenders Pride. Ballentine though part of selection, was over shortly. Professional staff, who know how to manage the odd unruly passenger or support the elderly. If AI has anything to be thankful for, it is their staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to London
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Will travel again"

(United States)

Trip Verified | Service was very good. Some minor problems but bearable as the price was close 1000 usd cheaper. The arm rest falling apart, choices on TV had 7 categories but only movies and TV options were working About 4 seats were not functioning. They blocked off those seats and accommodated the passengers in other available seats Staff was very attentive. Will travel again
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteToronto to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Smooth experience"

(India)

Trip Verified | Smooth experience, early morning flight from Delhi. Aircraft was almost empty, with capacity around 200 passengers of A321 it was having only 60 passengers. Requested by cabin crew to occupy emergency exit seat to fulfil the emergency protocol. Crew were courteous, flight was on time, seats of Air India economy is best of domestic carriers. They only served a sandwich, even that was not required.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Ahmedabad
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"offers 20kg baggage allowance"

(India)

Trip Verified | Flown on an early morning Mumbai to Delhi flight. Departed on time and so was arrival. Air India is the only domestic airline which offers 20kg baggage allowance whereas rest all offers 15kg. Seat pitch of Air India is better than any other domestic airline. Cabin was clean and fresh but due to mishandling and mismanagement by previous management the seats are bit old, new management needs to refurbish now. Served good breakfast on the way, Staff were courteous and good service on board.
AircraftA320Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"We had the worst experience"

(United States)

Trip Verified | We had the worst experience flying with Air India. I was flying with my 12 year old son and I had hurt my knee and needed a wheel chair. The food was horrible on the flight. Tasteless food and our television set was not working. We were traveling 14 hours without a TV. The crew tried their level best to reset it but it just would not work. The ground staff at Delhi Airport was just horrible. They have a huge badge that says no tips but since he has to help me from international to Domestic and take my luggage from I decided I would pay him 1000 Rupees which I thought was a fair tip. But he started demanding more money and n dollars. His friends came there too asking what’s the matter. He told me that he took me their short cuts so he has to share the money thru the official thru. Wow Air India. Your officers don’t get paid that they loot us? Finally he settled for 60$. Why when all other air line employee or for that matter Air India ground staff in the USA won’t demand money why in India do they literally take advantage of you? Shameless.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Cochin via Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"The airline has improved"

(United Arab Emirates)

Trip Verified | The airline has improved in terms of great customer service, a courteous cabin crew, and excellent food and beverages served. We were travelling with an infant and the cabin crew were helpful and checking with us and provided all the assistance.
AircraftA320 NEO
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Dubai
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes