Air India

✅ Trip Verified | Worst flight ever, no entertainment system works, no phone charger, broken seats, even the flight announcement didn’t work. Imagine a emergency announcement not reaching to passengers.

✅ Trip Verified | Air India, You most certainly have improved with your inflight cabin crew and your inflight F&B. I am truly impressed as previous experiences under it's previous owner was mostly bad. (But at least they used the B787 for SIN-BOM) 19/11, SIN-BOM, Airbus 320. 25/11, BOM-SIN, Airbus 320. Both flights were +- full. What baffled me was, why someone in Air India would deploy this aircraft configuration for an International "long haul" 5.5hrs flight with seats with no seat pocket? The back of the seat only has document holder. The cabin had no power supply, no USB port so at least have seat pockets that allow customers to place their power bank in the seat pocket while charging their gadget instead of having to place the power bank in-between one's groin region. My other AI domestic flights BOM-GOI and return, had seat pockets for a 90 minute flight. This could have been a 10/10 review.

✅ Trip Verified | This year, due to a family emergency, we needed to travel to India urgently and we reluctantly booked an Air India flight in economy due to the lack of other viable options. The check in staff at Melbourne were pleasant, helpful and efficient. We had to queue but the line kept moving. The ground staff member was cheerful and upbeat and really seemed to enjoy talking to people and took pride in his job. Our boarding was on time and orderly and our flight departed exactly on time. The highlight was the attitude of the cabin crew.  During the twelve hour flight, our cabin crew were absolutely delightful: They looked happy and we had a nice chat about the Indian wines being served on Air India during the bar service. They emanated a sense of warmth and caring. The professionalism and warmth of the cabin crew on this flight was probably the best we have ever experienced. We enjoyed the food very much also: Very nicely seasoned. We can see that the aircraft interiors are looking a little tired but we understand that a programme of refurbishment is underway.

✅ Trip Verified | I am quite disappointed with the Customer Care services of Air India as they have not been able to refund the amount that they have charged twice for a ticket which I had bought in August, 2022 despite number of assurances given in response to my e-mails and also numerous conversations with their Customer Care Executives and senior Team Leaders. Every time they assured that the money will be refunded within next seven days but this excuse has been repeated for about seven times till date but to no avail. I have eventually decided to forget this amount and have decided not to remind them about it anymore, as they have tired me out. However, I do feel Air India needs to take some corrective measures to have a transparent and effective customer care set – up.

✅ Trip Verified | Received very nice service from Rajani during my journey from Delhi to Canada on flight AI 187 Date 21 Nov, 2022. She is very co-operative and humble.

✅ Trip Verified | Worst flight I have even taken. The entertainment screens were not working. The seat was not reclining and the seat felt like I was siting on a plank. Did not get any good response from the air hostesses. Longest 14 hour flight for me till now. They didn’t have any blankets. The air hostess calling light were only lighting on top of the passenger seat panel but air hostess don’t have any clue that passenger is calling them. You have to talk to the pantry area to ask for help. The flight is not cheap but it didn’t have anything to comfort the passenger.

✅ Trip Verified | The seats had sufficient legroom, but the cushioning was really bad. I felt pain after the first hour, even after I placed the neck pillow provided, it didn't help. The food was good, the toilets were clean, the stewards were not stingy on the drinks and snacks. The main reason I opted for this is because this is the only direct flight to Kochi and I thought I would be able to adjust for a 9hr flight, but I was proved wrong. The touch screen didn't work, the USB charging port and the headphone jack connector was broken. The steward was handing out landing cards to certain passengers and they should have just informed the people over the intercom to identify themselves if they needed one, I had to call out to them and then comes a volley of questions, are you a foreign national, etc.. why do they care? We know we need to fill it, this is not the first time we are traveling to India! The only major change I find after Tata takeover is that the steward's uniform has changed from red to blue and the pilot has become chatty.

✅ Trip Verified | Not sure where to start but one word that describes this airline is rubbish. Never going to fly with them again. Outward journey: The seats didn't recline and the entertainment system was hit-and-miss. The table tray was broken. No blankets were provided and the food quality was inadequate. Inward journey: The entertainment system didn't work at all even though the staff tried resetting it three times. The seats were broken and again the quality of food was inadequate. Shame that Air India considers itself to be a national carrier of India.

✅ Trip Verified | I am US traveler and flying Air India past several years. After Tata Group take over my expectation was something to be change for better but extremely disappointed. No TV service on 23rd Oct 2022 flight also on the 9th of Nov returning flight. Broken chair handles and dining trays on the 9th of Nov returning flight. Toilets are out of service due to the leakage per airlines crew. Food quality was extremely poor. Asking water on the 23rd of Oct flight, one of the crew replied “I’m busy”

✅ Trip Verified | Worst airline ever. Seats were so uncomfortable that they had plastic part visible, had back pain for week after that flight, there was no cushioning at at all in the seats. Sreens not working, restrooms were smelly. Customer care is even worst, every time you call them, they will say someone will contact you in 24 hours. It has been more than a month no contact at all.