Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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2/10

"Worst flight I have even taken"

(India)

Trip Verified | Worst flight I have even taken. The entertainment screens were not working. The seat was not reclining and the seat felt like I was siting on a plank. Did not get any good response from the air hostesses. Longest 14 hour flight for me till now. They didn’t have any blankets. The air hostess calling light were only lighting on top of the passenger seat panel but air hostess don’t have any clue that passenger is calling them. You have to talk to the pantry area to ask for help. The flight is not cheap but it didn’t have anything to comfort the passenger.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Delhi to New York
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"The food was good"

(United Kingdom)

Trip Verified | The seats had sufficient legroom, but the cushioning was really bad. I felt pain after the first hour, even after I placed the neck pillow provided, it didn't help. The food was good, the toilets were clean, the stewards were not stingy on the drinks and snacks. The main reason I opted for this is because this is the only direct flight to Kochi and I thought I would be able to adjust for a 9hr flight, but I was proved wrong. The touch screen didn't work, the USB charging port and the headphone jack connector was broken. The steward was handing out landing cards to certain passengers and they should have just informed the people over the intercom to identify themselves if they needed one, I had to call out to them and then comes a volley of questions, are you a foreign national, etc.. why do they care? We know we need to fill it, this is not the first time we are traveling to India! The only major change I find after Tata takeover is that the steward's uniform has changed from red to blue and the pilot has become chatty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Cochin
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never going to fly with them again"

(United Kingdom)

Trip Verified | Not sure where to start but one word that describes this airline is rubbish. Never going to fly with them again. Outward journey: The seats didn't recline and the entertainment system was hit-and-miss. The table tray was broken. No blankets were provided and the food quality was inadequate. Inward journey: The entertainment system didn't work at all even though the staff tried resetting it three times. The seats were broken and again the quality of food was inadequate. Shame that Air India considers itself to be a national carrier of India.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Delhi
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Food quality was extremely poor"

(United States)

Trip Verified | I am US traveler and flying Air India past several years. After Tata Group take over my expectation was something to be change for better but extremely disappointed. No TV service on 23rd Oct 2022 flight also on the 9th of Nov returning flight. Broken chair handles and dining trays on the 9th of Nov returning flight. Toilets are out of service due to the leakage per airlines crew. Food quality was extremely poor. Asking water on the 23rd of Oct flight, one of the crew replied “I’m busy”
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Kolkata via Delhi
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(Canada)

Trip Verified | Worst airline ever. Seats were so uncomfortable that they had plastic part visible, had back pain for week after that flight, there was no cushioning at at all in the seats. Sreens not working, restrooms were smelly. Customer care is even worst, every time you call them, they will say someone will contact you in 24 hours. It has been more than a month no contact at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"there was no decent meal available"

(India)

Trip Verified | We travelled from Delhi-Bangalore on 4th November 2022 for a holiday and had our return flight booked on 8th November 2022, in Business Class. Both ways we had the worst experiences regarding meals and baggage collection and transfer from aircraft to airport in Bangalore. Despite being in Business class, there was no decent meal available for people, who wanted to eat light and non spicy food. Seeing this, we booked a blend and one jain meal on our return flight. Shockingly, the blend food was spicy and had garlic in it and jain meal was also too spicy. The crew expressed inability to provide us any alternative, even such as fruits. The baggage in Bangalore could be collected by us after 45 minutes, despite having 'priority' tag on it. On reaching Delhi Airport on 8th November, it was worst. The flight attendant announced belt number-1 for baggage collection at the time of de-boarding. We waited for 30 minutes and then started searching from belt to belt and finally found our baggage for IA-507, was off loaded on belt number-5. Again after waiting for a long time, we were able to finally collect baggage. Both sides, the experience was terrible. Also that a lady seated on a seat ahead of us behaved in a very rowdy manner throughout the flight. Despite my telling the flight attendant, she did nothing about it. We were lucky that all seats were not occupied in the Business class, that day, therefore, we could change our seats on our own.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew Delhi to Bengaluru
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Very poor service"

(Canada)

Not Verified | Very poor service. Food was pathetic with no variation for lunch or dinner. No water or drink or snacks. Most Tvs / entertainment systems not working. No blankets. Staff not visible and not responding to calls.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Delhi
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"great value for money"

(India)

Trip Verified | I had found this fare which came at a discount and thought of considering it. The check in was done properly and the last time I travelled on the airline post the Tata takeover, they had reduced the meal service so was skeptical over what the meal service was going to be like on this flight because the last time I travelled, only a sandwich as provided. The boarding started on time however the pushback got delayed by 30 mins due to the congestion at Mumbai airport which is the norm. I was also pleased to note that the ground staff offered me an extra legroom seat which was greatly appreciated. For the breakfast service I was pleasantly surprised as they were offering full breakfasts with both vegetarian as well as non vegetarian fares whereas previously only vegetarian was offered. The cutleries stainless steel instead of plastic which was a great touch. For the vegetarian fayre, it consisted of idlis, poha, croissant as well as mango yogurt along with tea / coffee which was great. The arrival was delayed by 30 minutes. But overall this was great value for money as I had got an extra legroom seat, a full breakfast with steel cutleries and good staff and crew service. I will be flying the return leg soon and I'm confident of receiving similar service. So much appreciated.
AircraftA320 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Good experience"

(India)

Trip Verified | Aircraft condition is still not up to mark but cleanliness,inflight service and on time performance has improved. Our departure and arrival was on time, aircraft needed refurbishment but was clean, Air India have seats with maximum leg room with same class in India. Dinner served was good. Good experience and will continue flying with them.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a very comfortable experience"

(India)

Not Verified | Had taken AI 186 in business class on 1st November with my wife and we had a very comfortable experience right from Check in. Flight took off in time and had good comfort and our seats were good and very courteous staff. Food was also OK for us and flight landed in Delhi one hour before the scheduled arrival time. Our connection flight to Kochi also left in time and and arrived also in time at Kochi. Overall we are very happy.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVancouver to Delhi
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes