Air India Express

✅ Trip Verified | I booked ticket on emergency and due to heavy traffic on road I reached late to the boarding station, but the staff helped me in making of boarding pass. Thanks for their support

Not Verified |   Flight was late in taking off by 15 minutes therefore landing was also delayed by 25 minutes. Seats are very close to each other, feels very congested and claustrophobic as leg space is bare minimum. Although food quality is good but the service by the inflight crew is poor, I had a complementary meal booked and the crew staff was shouting my name 3 rows behind and was not ready to check the seat number of the booked meal, and upon telling that the name she is shouting is mine, I was frowned upon. Upon clearance of waste, they barely stopped for even a second at every row and were in a hurry to rush things when it was a clearly more than 3 hours flight. Once again reiterating the delay in flight as it does not sit very easily with me. All in all did not enjoy my flight with Air India Express, definitely is not at par with its contemporaries.

Not Verified | Worst service! Even after reaching airport on time could not board the flight. 4 other passengers faced the same issue. Waste of money and more importantly time. I tried to raise a support ticket immediately to ask for refund, but that’s is an automated chat bot. Horrible! Will never travel again in this airline.

✅ Trip Verified | During August I have booked my flight ticket from COK TO SHJ which was supposed to be on 5th November. And today 25th of October I received an email confirmation that my trip was rescheduled to Dec 2nd. How can I accept this one month delay? This is the worst experience from a flight carrier. I will never book this for my future trips.

✅ Trip Verified | Air India Express flight scheduled on 6th at 19 15H. From Cochin to Sharjah till now (7th) Air India Express not ready to fly. All passengers really fed up. All are in the airport around more than 16 hours (night and morning). Air India Express are not doing anything for passengers. It is a worst service.

Not Verified | One of the worst airline services they have. They didn't board any luggage on plane, such a reckless carelessness. I have my wedding today and all my stuff is in my luggage, I have to repurchase my clothes because of Air India. I’ll never travel or recommend others to fly Air India. They informed me they will deliver my baggage today early morning but then again when I contacted the customer care they are saying by evening no sense of responsibility and worst time management.

✅ Trip Verified | Worst experience I have ever faced. Worst airline. No communication at all. I reach airport and they canceled the flight without any information and staff at office are utter useless. I got a confirmation mail from airline but the staff at Chennai airport were saying no flight on Wednesday and laughed.

✅ Trip Verified | I was travelling with my family on 21 August 2023 with my family. We were 8 people in total and was carrying 4 hand carry in total. The staff was not giving a pleasant or comfortable experience while checking in. He made us wait for at least 45 minutes in the counter by saying least sensible issues by changing small weights to other bags due to minor weight variations. I never had any experience like this that too when a reputed company like TATA took over the company and people like me expecting great services from you. I hope the concerned people will talk to him and make him understand how to really treat the customers when flying with you. My family strongly said never to fly with Air India or Air India Express due to this experience despite being your loyal customer.

✅ Trip Verified | Ticket rate was cheap but if you have baggage more than 27 KG including your handbag backpack they will charge you for every 1 Kg, they will not consider even 1 KG or half KG. They will urge you to pay immediately. Even books are not allowed in hand. Hate Air India Express.

✅ Trip Verified | Amritsar to Dubai flight on 12th August - the pilot announced mid-air that we are landing at Sharjah. It took him 10 minutes to realise and reannounce and correct himself (that we are landing in Dubai) without any apologies while passengers panicked. The plane also had impactful landing and at very high speed which made passengers to grab their seats/handles, even if there was no weather issue. Horrible flight, angry, rude, untrained/zero manners crew, zero management - utter wastage of money and time!