Air India Express

✅ Trip Verified | I have never been asked to weigh a laptop bag which has only laptop & accessories and asked to pay 1.5 times of the ticket price. As per the rules I made sure that I was within the baggage allowance at least 5 times before coming to the airport. The ground staff was very rude from the beginning, called us by tapping the table asking us to weight all our bags, 3 times in her counter & 2 times in the next counter & even all the weight was within range, demanded us to weigh the leather laptop bag & calculated a whopping amount of Rs. 9000 & upon frustration I thrown out my Rs. 4000 worth of goods in the counter. Later we were told to check in our cabin baggage as well. Worst than this, I have paid for priority seating, but no cabin space was available & was told to put the bags under my seat after multiple request to various staffs since they were ignoring us. Realised they don’t have 1:1 cabin space & hence they are cheating passengers so that ground staff will be able to check in your cabin baggage with extra money. If they don’t have space they should clearly state that only shoulder bags are allowed in cabin. We even flew from SIN to MAA in the same airline & before boarding the plane was told to give the luggage to be checked in since the cabin doesn’t have the space last minute. We even flew with less than 10kg for a 40 kg check-in allowance. Will never ever travel not even dare to compare ticket price in future. Not worth it

✅ Trip Verified | Very worst service, flight delayed 4hrs, counter employees not treating like customer. Air India only allowing 20 kg per person, other airways 30kg per person. They did not provide the blankets to the kids even after we request.

✅ Trip Verified | London Heathrow to Ranchi via Mumbai on 29th March at 6.05am, Kaustubh at the booking desk was immensely helpful. I appreciate his professionalism and keenness to help and resolve our concerns. This made our journey comfortable and enjoyable. I will also like to thank the entire crew that flew us to Ranchi. Amazing airline and staff with good food.

Not Verified | I went for boarding passes and I ask for front row because of my daughter. First told me they can provide me only one seat that time, they don’t told me about the charges of the seat. Another staff named came and told me to pay for that seat but when I am travelling from Kolkata to Bangalore only 2 days ago in the same airline they have not charged for the front row Why the rules are different in same airline. Worst staff service, its better to fly in Indigo

✅ Trip Verified | The flight journey began at 5:50 am, the estimated time has been 2 hours, now as I’m writing this review with the time 10:00am and not yet reached the destination. I agree on the airline not having control over the weather and landing to the nearest airport, but to consider, the passengers have been sitting in the capsule for almost 4 hours feeling trapped in the flight to get instructed by the captain to sit and wait a while before confirmation about the status of weather at the destination. I request airline authorities to come up with a drill to instruct the passengers in regards of few body movements for blood circulation at these moments of delayed flights or long hours of waiting inside the capsule. The drill can be trained to an emphatic hostess, so she could instruct the passengers at times of malfunction or delay in timelines from the airline.

✅ Trip Verified | Worst airline ever. The crew is so irresponsible. Also the flight was cancelled due to bad weather but i got no refund. Its been 15 days since my flight has been cancelled and i haven't received my refund and its also showing that the flight was not cancelled when they cancelled it right in front of me. Never going to fly in Air India express ever.

Not Verified | Worst crew I've ever flown with. Asked for a glass of water from a cabin crew as she was walking by when we landed in Guwahati. Gave me the side eye without even stopping and gave a slight nod rudely. Never got the water. I don't think it's commonplace nowadays for the crew to be this conceited. Felt like I was asking for a huge favour

Not Verified | The flight experience was worst. They charge exorbitant price even for an extra luggage. The flight got delayed and they did not inform us. It was at later stage, when we were informed about the delay. Would never recommend taking Air India Express

✅ Trip Verified | We flew from TVM to BLR via Indigo and reached at 8:30 am. Our next flight was via air India express from Bangalore to Varanasi which was schedule for 12:35. The flight was delayed multiple times and at Bangalore airport not a single staff to provide us with update on what’s happening. No proper communication and update it’s unbelievable how they are managing the airline.

✅ Trip Verified | Worst flight experience, the flight was delayed for 3 times, by 6 hours. My entire day and other plans got cancelled because of the flight negligence. I will never recommend Air India to anyone