Air France

Just few words to express Air France is losing contact with its customers. I was organising a long trip in Asia (14 days, 12 flights, 6 countries). Going first to Hanoi then coming back from Taipei. You cannot do this trip on Air France website! So I say I will move from Taipei to Shangai and the take Air France flight. I know there is an Air France flight from Shanghai to CDG. But if it is not a return flight, you cannot book it - unless you speak Chinese. So Air France has pushed me to buy a ticket with Emirates. Air France you should look at the competitors!

Havana to Paris CDG has got to be one of the best long haul flights my husband and I have been on. The comfort of the Business seats/beds and service far surpassed British Airways and Virgin. The cabin staff working our cabin were very friendly and attentive and the presentation excellent. The food was delicious and well presented and accompanying wines the best. We flew Air France the day before Heathrow/CDG. We arrived ok but our baggage did not arrive. Thanks to staff in the baggage office in the arrivals hall it was located and sent to our hotel within a few hours.

Bogota to Paris CDG. Great experience with Air France, who upgraded us, premium economy seats are very confortable. Flight arrived on time despite a late departure. In my opinion, Air France offers the best service among the major European airlines.

Paris to Bogota, and the A340 is showing its age : the cabin looks a bit old, and individual screens in economy are tiny. Seats are very confortable however, with a good pitch, much better than on the 777. As usual with Air France, food was pretty good for economy. Cabin crew was just OK.

Paris to Fort-de-France. Now that Air France have fully renovated their Boeing 777 fleet, all we can say is that it is absolutely perfect! We were warmly greeted at the airport and taken care of rapidly; we even got upgraded from economy to Premium economy. We were running late but the hostess took charge of us to make sure that we did not miss the flight. Once onboard, we were given refreshements, snacks and a large amenity kit for the whole flight which I still keep at home. Everything in the cabin was immaculate. The ambient lighting, cosy seats and the friendly staff were the main ingredients for this wonderful flight. In fact, when we went past the economy, which seemed actually quite comfy and had large IFE displays, we arrived to our seats. This premium economy featured really large IFE screens with so much entertainment for everyone's tastes and reclinable seats which reclined nearly 60 degrees without disturbing the person behind you. The food was really tasty and great for plane food, and defintely wasn't expecting to be served truffle spaghetti on top of sirloin steak! Ultimately, the flight was great.

Pointe-a-Pitre to Geneva via Paris with Air France. The plane was not new, however I would like to thank the crew, especially the girls who supported me during the filght because I am scared to fly. It was middle of the night, but flight attendants kept talking with me, explaining the turbulence etc. That was really helpful. Just simply thank you to these Air France cabin staff.

I was travelling from Porto Seguro to Paris, and owing to a booking error I ended up at Sao Paulo Congonhas. My time was short, I got a taxi at great haste to Sao Paulo Guarulhos, on arrival an attendant told me it was closed, I showed him my ticket, he said come. I followed him up 2 floors and into an office where a very helpful lady listened to my brief dilemma, she immediately checked my passport, made call and then at breakneck speed took me quite a way to the plane which was ready to depart. I got on as the doors closed, I want to give my utmost praise to the wonderful staff of Air France, and on that night Mar 2nd to that so helpful staff of Air France for enabling me against all the odds to catch my flight. My flight to Paris was wonderful, beautiful food rest, attention.

Short flight from Toulouse to Marseille with ATR 72. Ground crew helpful for a passenger who had lost her boarding pass. During this 50 min flight, as all Air France short flights, coffee or Tea and just a part of lemon cake. 600€ for this service.

Air France #11, New York JFK - Paris CDG, seat 4A Business Class, 777-200ER (772), V.2 I think ‘perfect’ just about sums it up. Starting with the Sky Priority designated checking, security and boarding lines. In the lounge, Clarins Spa offers a free facial. Sign up as soon as you get there as there is a wait. The JFK lounge is not special but it will do. Just okay food, lots of liquor. I always choose a single window seat. The bed was quite comfortable and I had a great sleep. Good movie selection, good service, decent food (it’s always better on the Paris-JFK route), great wine.

Air France #6, Paris CDG - New York JFK, Business Class, A380-800, seat 67A. This is a mammoth jet and business class seats are in the old side by side style (i.e. no privacy). It’s kind of awkward sleeping next to a stranger and climbing over to get up. No lumbar support. Still, the set up is quite roomy. If you travel with all sorts of small carry-ons, as I do, get a window seat which has it’s own storage bin next to it. The food was almost uniformly very good. Foie gras, salmon tartare. Unfortunately, the duck was horribly overcooked and swam, very unattractively, in a sea of orange something (it actually tasted good, but was about as appetizing as baby food). The service was extraordinary. Great wines.