Air France

Flew Berlin Tegel to Paris CDG and return and both flights were great. Mobile check-in worked well and I didn't have any issues. On the flight to CDG everything was fine, departed and arrived on time. The plane was very old, there even were ashtrays but nonetheless the seats were comfortable for a 1.5 hour flight. The flight attendants were very friendly. On the return flight I was surprised how slow the ground staff were, we nearly weren't able to check our bags because there was a long queue and it took a long time to check everyone's bags. We started later than planned but arrived on time in TXL. Air France selected seats with extra legroom for us although we haven't paid for it, what a nice gesture. I would recommend this airline.

Air France, Warsaw Chopin - Paris CDG on Feb 23rd, seat 2F. Got an upgrade offer at reasonable price and used it. Express and courteous check in by a well mannered business class agent, then visit to my favorite lounge. It excels in hot/cold food offer as well as drinks, even before 6am. On time boarding and arrival. It is a pity that AF is offering standard economy seats in business class. The only enhancement is adjustable armrest, which can me moved to a side, thus creating a bit wider space. Cold breakfast served, literally cold like out of freezer. Pre-packed bread was also cold and very hard. I would never pay full business class fare for a flight with that kind of seat configuration.

✅ Verified Review | Had a bit of issue with my original flight with Air France from Amsterdam to Shanghai via Paris, so I had to pay additional fee to be rebooked to another flight 4 days later than my original travel plan, out of London. I was sold a flight that I couldn't use given that I wasn't aware that to change flight within Schengen countries that I would need a visa on my Chinese passport! Although it is passenger's responsibility to verify travel documents requirements, it would be helpful if airlines remind their passengers such requirements! I paid for a business class upgrade and that was gone too. So I was 4 days behind my travel plan and £370 upgrade gone and I had to pay another £240 to rebook my flight! The AF UK helpline staff were defensive on the phone and the first one I spoke to told me that I needed to pay for a whole new ticket!I had to use Twitter to get a sensible solution to my problem rather than speak to someone on the phone. At my departure date, when I got to Heathrow check-in desk, staff were just going through the motions. I couldn't check-in online on my 're-booked' flight, so I couldn't chose my seat and was given a seat that I wasn't happy with and again had to use twitter. it seems that Twitter is the best way to contact Air France when you have issues. AF twitter account changed my seat for the CDG to PVD flight before my London to Paris flight took off. The transfer time in Paris was a bit tight. When my flight from London touched down, it was already boarding time for the PVG flight and I had to rush to catch the connection flight. They had changed my seat to be next to a mother and her young daughter. I like kids in general but it was clear that they needed all 3 seats and luckily there were 4 empty seats in a nearby row and I moved there. I didn't understand why AF couldn't give me that seat in the first place. The service was minimal, I wasn't expecting much for economy but it was very basic.

I flew with Air France from Istanbul to London via Paris. All cabin crews were friendly and professional, brand new aircraft with very comfortable seats and the food was great and copious (compared to other airlines). I will recommend and fly with Air France again.

I flew a CDG-JFK leg on a Boeing 777-200 and returned on an A380. Both trips were in economy. The cabin crew seemed friendly and attentive. Food on both legs was adequate, but not stellar (and not what could be expected of Air France). Although the A380 is a newer aircraft than the 777, I found that the renovated seats and IFE of the 777 were superior to that of the A380. The seats on the A380 was noticeably more uncomfortable and the IFE was less responsive with less resolution than the renovated 777 IFE, although the entertainment selection was about the same. Not to say that the A380 isn't an impressive aircraft to fly in as it is significantly quieter and certainly feels more spacious. I would recommend Air France, but I feel that it is no longer on par with Lufthansa or many Asian/ME airlines. Oh and everything ran smoothly and on time.

✅ Verified Review | Bangkok to London via Paris in Business Class, 4th April. Sad to say, it was the worst long haul business class flight I've had. Plus points: On time, relatively inexpensive - £1450. LHR-BKK-LHR, outward with KLM via AMS (which was much, much better). Minus point: Cabin service: Perfunctory, offhand, going through the motions (just about). This was a daytime flight but the shutters were battened down for more than 9 hours of a 12 hour flight. Patronisingly, like I was a 7 year old, I was told that "passengers like to sleep monsieur". So I checked the cabin and less than 20% were. - Lazy, inattentive cabin crew, they could do less work less if they kept the punters bedded down for as long as possible. Food: Dreadful. Just about OK for economy class, unacceptable for a business class. But at least the champagne was warm. A lamb dish that couldn't have been more overcooked. The rest was completely uninspiring. A self service "buffet" that any self-respecting airline should have been embarrassed to offer, even in economy. Narrow seat, but just about OK for sitting up in, but uncomfortable as a bed , angled rather than lie-flat. Verdict: The worst business class flight I've ever had. I'll never fly Air France by choice again. I would have had better value in Premium Economy with a proper airline. The quality of the cabin crew has a lot to do with whether you have a good flight or not. This lot would have been better working on a bus. The one exception was the female cabin attendant, who at least made eye contact and smiled with some sincerity. Air France: Remember, you have competition.

✅ Verified Review | Air France from Athens to Paris CDG and back. There was no delay, crew was welcoming and helpful. There was no Inflight Entertainment. We got our food about 50 mins after take-off, and the food was good. On the return flight, we had a 30 minute delay, but despite that we landed on time. I enjoyed my trip and would fly Air France again.

Dubai to Paris CDG on Boeing 777-30 ER delayed 1.5 hours without explanation (until Captain eventually said plane was late from CDG). Landed with just enough time for connection but plane had no gate and wandered around CDG until they finally decided to park at departure gates and deplane us onto buses, but no explanation. Family got separated deplaning from both aisles. Only one bus provided initially for 250+ PAX. The result was a missed connection to ATL. Great inflight crew. Great 1-2-1 seats on the Boeing 77, good food, but the operational mistakes and lack of explanations was really bad. At CDG, new flight offered with apologies to DTW. This A340 was delayed by 1.5 hours and eventually a plane switch was made to another A340. Very old, circa 1990s. Tiny screen, creaky seats, dirty. Uncomfortable seat. Great in flight crew as usual with AF. Arrived late and we missed another connection. They also lost one bag in CDG. Ground operations are really bad. Once finally in the air all is well with Air France. But, it's always a crap shoot flying through CDG.

✅ Verified Review | Mumbai to Amsterdam via Paris CDG with Air France. Check-in for this flight was smooth. The flight was delayed from 02:20 to 03:45am. It was a rather old A330 and the IFE was dysfunctional, as was the headphone, could not hear anything. The steward looked at it but said that it could not be repaired but since it was a night flight that was not a big deal. After departure and reaching cruising altitude there was no service since everybody in this cabin went to sleep. It was quite turbulent but otherwise had I had a decent sleep. But then the lights went on rather early, slightly less than three hours before expected landing. Lights going on usually suggests the start of breakfast service. Still sleepy, a stewardess approached me en said something in French which I could not really understand because I also had my earplugs still in. I thought that she wanted to know what I would like for breakfast so I answered "omelette au fromage" from the choices in the menu. She started to laugh out loud, as did the French speaking lady next to me. I took my ear plugs out, she could not stop laughing and said to the lady "quel idiot". The lady responded "un coup d'œil suffit pour que voir" and both laughed even louder. Well you don't need to know much of French to understand that! It appeared that she had informed me, in French, that the plane was diverted to Frankfurt because of bad weather in Paris and we would land earlier so breakfast would be served earlier too. I told the stewardess that I think it is not appropriate to call somebody "idiot" because somebody does not understand the French right after being waked up with earplugs still in. She replied "excusez-moi" and left. I should not have said anything because they "forgot" to serve the breakfast (I went to the toilet). When I asked for it, they told me we would land soon and they could not serve anymore, although there was still (according to scheduled arrival) two hours to fly and they actually still serving others! I asked for at least a cup of coffee, she brought it and accidently the cup flipped and I had the hot coffee over me! No excuse, she just walked away, so I went again to the toilet to wash the (not so hot) coffee off. Actually, we did not land in Frankfurt but could still land in Paris after all. But when I went off the plane I promised myself to never fly Air France again.

✅ Verified Review | Manchester to Johannesburg via Paris CDG with Air France. The premium economy is amazing and worth the extra you pay for it. It was superb flying premium economy with amazing food, drink and inflight entertainment. The seats are very comfy and the check-in is a lot quicker and easier. I would probably recommend that more drinks are provided during a long haul flight though. Overall I am a very happy customer.