Air France

Bogotá to Paris and after three weeks, return to Bogotá. In both flights the crew was polite, professional and with excellent attitude. The menu was a pleasure, full of details. Although the planes are a bit old, it was possible to enjoy the trip: enough inflight entertainment and soft pillows. Definitely, I recommend Air France.

✅ Verified Review | New York JFK - Paris Orly - Bordeaux on Air France. Flight to Paris was ok. Departed on time, arrived early. Slightly tired cabin but nothing missing or broken. Seats reclined, IFE worked. Lavs immaculate. Food edible, wine drinkable. One plus: real coffee, not Nescafe. Would have expected an "accueil chaleureux" on Air France but sadly, no. Cabin staff highly professional but seemed to be going through the motions. No refills on drinks, etc. Pax had to ask for aperitif and were not offered after dinner drink. Not flag carrier service. Transfer at ORY could not have been easier. Flight to BOD was on an A320, a pleasant surprise. Will certainly fly AF again, and probably often. Writing this review (a) hoping they up their game and (b) to support the JFK-ORY route, which seems perpetually endangered.

✅ Verified Review | Los Angeles to Venice via Paris CDG, returning from Florence via Paris to Los Angeles. Outbound flight on A380 in Premium Economy. It's almost a dedicated cabin, except the restrooms are at the rear of the aircraft in economy. Crew and service good; dinner was tasty, but didn't really notice that Premium Economy was upgraded as advertised. Mid flight an ice cream bar was served which was a nice touch. Breakfast was abysmal - basically nothing but sugar and nothing even vaguely nutritious. But the biggest downfall of Premium Economy are the shell seats. They are simply tortuous to sit in for any period of time, and sleeping was just about impossible. Even though the seat reclines within the shell, you still feel like you are sitting up. And even when using an inflatable back pillow I was extremely uncomfortable. The return flight from CDG to LAX was on a Boeing 777-300ER; this time the Premium Economy cabin had two dedicated restrooms, but the crew did nothing to stop biz or economy passengers from using them. Unlike the outbound flight the crew could not have been more disinterested. After serving dinner they disappeared for 8 hours. They did not even come around with water once during the flight. And barely a smile from anybody. Supposedly there was a mid-flight snack, but it was never announced or offered. The 777 has the same shell seats, and this time they seemed to have even less recline the A380. They also have a legrest which provides a little support for your upper legs, but unless you are 4 feet tall is completely ineffective. By the end of the flight both my partner and I had back pains. Air France needs to learn from Cathay and ditch the horrible shell seats. Until that happens we will fly Virgin even if it means the inconvenience of flying through London because it is a far superior product in both comfort and service.

✅ Verified Review | Flight from Sao Paulo to Paris. Departure was on time. Business class cabin service is good, as expected. Cabin configuration is 2-3-2. Business class starts at row 3. It was still the old cabin, but the seat reclines 180 degrees. Good service, 3 different meals options, snacks available during all flight. Arrived on time at CDG. Would fly again Business Class, but only with a ticket issued with miles.

✅ Verified Review | We flew from Boston to Paris after our flight with another airline got cancelled. Considering it was last minute, Myself and two other travel companions got wonderful seats almost next to each other. The flight had an on time take off and landed 10 minutes early. During the flight we got a choice of two dinners, and a small breakfast. The meals were quite good considering it was airline food. The staff were friendly and attentive. The seats were comfortable enough, but kind of hard to get to sleep on. One negative about the airline was that the flight had no wifi or connectivity, but it was equipped with a modern touchscreen that had games and tv available. Overall, I had a great experience and would fly Air France again.

Flew Air France on this route for a quick business trip to the Dominican Republic. Flights were on time, and baggage was swiftly delivered at both ends of the journey. The staff were first rate, courteous and helpful on all 4 flights. Food was tasty, if a little small in portion size. Champagne is available as an aperitif, and cognac served after dinner as a digestif. Flights were nearly full, but the service was efficient and hospitable. My only grumble is the seat design in Premium Economy, which slides forward but only pushes you forward. Not good and makes for backache after such a long overnight journey. But, I continue to be impressed with AF on short and long haul routes.

Bangkok to Manchester via Paris. Having flown to Bangkok with KLM and had a positive experience I was expecting the same service on Air France. No way. The cabin crew were indifferent and once the initial food and drink service was over and done they were notably absent for the whole flight only appearing again to serve a quick snack before landing in Paris. It is difficult to believe that this is the same company as KLM whose service on board is far superior.

✅ Verified Review | Had a great flight from Paris to San Fransisco. Had a "hop" flight and connected through Paris. Boarding was not that quick though. Had to wait a few minutes in the airbridge which was kind of hot. Seat room was good, a bit larger than KLM and Delta on long haul flights. Cabin staff came by almost every hour with drinks. Food was the best I have had on economy during a flight, time went by really fast for my opinion. I would fly with AF again!

✅ Verified Review | Air France from New York JFK to Paris Orly. Seat 11H, Premium Economy. Steward did not check for seat belt before take off and no safety leaflet in the seatback in front of me. In fact no leaflet at all in row 11! Although written on dinner menu, steward did not propose aperitif : I had to ask for. He did not propose water, I had to ask for. To get a second piece of bread, you have to ask! Hot meal (chicken with rice) was not properly hot. Premium Economy seat is larger than Economy and has more space for legs but recline is limited. My previous flight the week before from Paris CDG to JFK on Air France in economy was perfect : crew was attentive, smiling, customer oriented.

Paris to Johannesburg with Air France. We had a very bad experience with the staff on the flight AF0990. We travelled as a family with 2 babies, one 6 months and 1 and a half. Before boarding, the staff began by calling the families with children and made us stand in a queue for half an hour with the kids (we remained standing as they told us to queue in the priority line). Then they made us get on the plane before the other passengers, but the other passengers arrived immediately behind us, so no time to settle properly. The seats that were chosen for us were in the middle (booked by the company I work for, 1 week before), so there was no way to put the baby in the cradle provided. We asked for the seats to be changed and the staff told us to wait until all the other passengers are onboard. Once everyone was seated, the staff did not get back to us and avoided our gaze. So we stood up and went to look to see if we could change seats. The staff replied that the front seats are normally more expensive and it will be difficult to change. Finally, a friendly passenger who was sitting in the front row gave his seat to my wife and our 6 month old baby. I was forced to repeatedly disturb the person next to me to stand up and help my wife. My 1 and half year old should have a got a children's meal, despite my reminders, he never received anything. My wife who was busy with giving the bottle to our baby while meals were served, never received her meal. For breakfast, the staff failed to serve me the hot meal that was offered with the rest of the breakfast. Finally, during the flight, children had no special attention from the staff, on the contrary, they avoided us. The staff was rude in part and not necessarily attentive and service orientated. This is not the first time I experienced an unpleasant staff on long-haul flights with Air France but with young children, it is all the more unbearable.