Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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10/10

"everything went above my expectations"

(Ukraine)

Verified Review | This was my first time flying Air France long haul. Everything (absolutely everything) went above my expectations for my flight from Hong Kong to Kiev via Paris CDG. I'm a very frequent traveler, so I know what to expect, but again, they pleasantly surprised me at every stage of travel. I don't review the booking process as I booked at klm.com where everything worked fine. The small issue was when buying online a la carte meal option (didn't work in Safari browser) I had to make in Chrome. Then I had trouble with paid seat option: seat of my choice disappeared from my booking. Contacted them via Facebook and got it done in 30 minutes. Perfect! In town check in in Hong Kong worked fine. At the airport boarding was done in perfect order. On the plane, I found seating quite satisfactory despite it being 10 in row (I booked Duo set at the back). Padding was comfortable, and recline was enough to seat in relaxed position (I'm 186 cm tall). Entertainment options were amazing with lots of documentary and arthouse. Dining was fine. My a la carte order was delivered without noticing. All the crew were nice and very effective despite full flight and lots of Chinese customers who required lot of translation services. Toilets kept clean and stocked. Cabin had fresh look and didn't feel claustrophobic even with such a tight layout. Breakfast served was good. Departure and arrival on time. My bag made the connection. No problem with transfer within CDG 2E from gates L to gates K by train via fast security search. My next flight to Kiev was bang on time. European flight seating comfort is only good when you purchase exit row seat. Otherwise it is not good even in business cabin. Food was good again with full bar service. I do recommend them highly for long haul travel. For short flights I recommend allow at least 3 hrs for smooth transfer at CDG and exit row seating only.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Kiev via Paris CDG
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No info was briefed on why the delay"

(United Kingdom)

Verified Review | Delayed at stop off in Africa and was on the ground in the plane for over 3 hrs. No food or water was offered to any passengers. No info was briefed on why the delay. The worst flight I have ever been on, unfriendly staff, leading to almost missing connecting flight in France. Managed to get connecting flight but baggage never made it. Got back to UK and told air France that I needed my baggage the next day as I was due to fly again 2 days after landing. I had a text from them saying they would only deliver baggage a day after I am due to fly. Called up to challenge delivery time and the staff member in the baggage department was the most unhelpful, rude person. All in all. I would recommend staying as far away from Air France. Still don't have my bags or an answer on when I'm getting them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCameroon to London Heathrow via Paris
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"provided a full meal"

(United States)

Verified Review | After arriving via an A380 and a really unpleasant transit of CDG, we connected with our flight to Barcelona on an Air France A320. This is quite a contrast with regard to business class seating which on the A320 has the same pitch as economy class with the middle seat in a row of three left unoccupied. Seating felt cramped despite the supposed 32" seat pitch - it felt tighter than that. Seat width was fine. While being less roomy, the Air France business class in Europe does provide a much nicer food service than typically provided on flights in the United States. On United on a two hour flight I received coffee and a muffin. On American on a two hour flight I received some warm nuts and a cookie. Air France, on a one hour, twenty minute flight, provided a full meal - shrimp appetizer, mini burger, grilled vegetables, hazelnut cake, panna cotta and beverages. Quite a different experience. Service was pleasant and professional. I would have preferred a bit more space but the experience with Air France was fine.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis CDG to Barcelona
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was pleasant and professional"

(United States)

Verified Review | Great experience on this Air France flight from New York JFK to Paris CDG. Business Class seating comfortable and IFE was fine and included tail and nose cameras. Service was fine - pleasant and professional. The A380 is a pretty amazing plane - very comfortable and quiet. I do not sleep well when flying and did not make use of the lie flat seat but felt fine and not jet lagged at all when we arrived at CDG.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York JFK to Paris CDG
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight was excellent"

(United Kingdom)

Verified Review | We recently travelled with Air France from Paris to Havana in Premium Economy and the flight was excellent from boarding to getting off. There were only 5 people in the cabin so the crew had plenty of time to attend to us and they were friendly. Seat comfort was fine and champagne, wines and foods were fairly good. Flight was on time and was smooth.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteParis to Havana
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I recommend Air France"

(Brazil)

Verified Review | Sao Paulo to Paris. Check in fast and efficient. Boarding and departure on time. The business cabin and seat were very comfortable, full flat bed, service was of a very good standard. Lie flat seat was comfortable, with a nice duvet and a small pillow. Some turbulence during the flight. Arrival was on time. I recommend Air France for future flights .
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSao Paulo to Paris
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely fly Air France again"

(Belgium)

Verified Review | Dusseldorf to Miami via Paris. Check in Dusseldorf quick, plane to CDG was an Embraer (HOP!), flight was completely full and the service on board was good. Coffee and sandwich as dinner. CDG to Miami was a Boeing 777-300 ER in the beautiful Skyteam colours. Flight left on time and was full. Service onboard was good. Friendly crew and the food was delicious. I would definitely fly Air France again!
AircraftE190 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDusseldorf to Miami via Paris
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Online check in wasn't possible"

(United Kingdom)

Verified Review | Lima to Paris. Very poor. Online check in wasn't possible from Lima. Enquiries to customer services were dealt with in an unsatisfactory way. The seats on the plane were uncomfortable. Cabin crew didn't seem to take their job very seriously. The safety talk at the beginning did not seem to be done properly (didn't seem to be enough staff to do both sides of the plane). Food was okay. Luggage was transitted no problem. In flight entertainment was dated and didnt work, old fashioned screens in economy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLima to Paris
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"exceeded our expectations"

(Australia)

Verified Review | Singapore to Toulouse via Paris. We booked our yearly flight to France through Air France this requiring Singapore Airlines to take us on the first leg from Perth to Singapore. As we left the Singapore flight we were met at the aircraft door and taken in a motorised vehicle from Terminal 3 to Terminal 1 to board the Air France flight. We were taken to the First Class Lounge and when boarding was to take place we were again driven to the gate lounge where we were escorted to the front of the security queue. We quickly cleared security and were escorted to our seats 1E/F. The service we received on board was better than we have ever received with any other airline. The seat transformed into a wide and long full flat very comfortable bed. On reaching Paris (DG we left the plane and were guided via a secured doorway to a waiting limousine whereupon we passed through "private" security and immigration. We were the only people there - this process taking about 3 minutes. After being escorted to the First Class lounge where we waited we were picked up by limousine just before take-off of the Toulouse flight and driven to the waiting aircraft - again bypassing all the queues. What we appreciated more than anything else was being expertly guided through all the airports and at each stage being advised that our checked in bags had been located and were confirmed as being on the flight with us (a relief because we have previously lost bags on other airlines). We don't particularly like Airports and flying but if you have to do it, this Air France experience well exceeded our expectations - absolutely superb!
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSingapore to Toulouse via Paris
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"A380 is a great aircraft"

(United Kingdom)

Verified Review | Newcastle to San Francisco via Paris. Really impressed. The A380 is a great aircraft and we really enjoyed our flight. The cabin was not ultra modern and maybe in need of a refresh soon but it was clean and comfortable. We loved our seats in row 93 and no one behind us so we could recline. Service was punctual we were offered an aperitif with a snack and you could have champagne, the meal service was good with plenty of food. There was snacks and soft drinks in the galley where you could help yourself. Another meal was served before landing. Entertainment was a little outdated but it served a purpose. Loved the big storage boxes on the side of our seat as we were on the upper deck. Very comfortable flight. The crew were helpful and friendly.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewcastle to San Francisco via Paris
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes