Air France

✅ Verified Review | Paris to San Francisco. Firstly I had troubles with the booking as Air France is using a system where "Young" (18-24) and "Adults" (25+) are separated. Initially I booked an adult ticket as it was not as expensive as a ticket for young adults. I searched the logic behind this and still haven't found yet - whatever, I called the customer service to help me book this ticket and I was charged 10€ for a reason that I still don't understand. During the journey, it was quite frustrating to see that Air France does not have a small Amenity kit for economy passengers. Once arrived on San Francisco I found out that my baggage was still in Paris. 48hrs after I made the reclamation, I still don't have the missing baggage and the customer service isn't answering yet. Still not have a commercial gesture but fighting for it. I'll keep you updated regarding the worst flight experience I ever had and the worst customer experience I have ever experienced!

✅ Verified Review | Paris CDG to New York. Probably, from a service standpoint, one of the best flights I have ever experienced. On-line check-in was a bit of a problem so I contacted AF via Facebook, explaining the problem. They acknowledged my message almost immediately; four hours later texted me that the issue was resolved and they had proactively checked me in. Boarding in Paris I was met with sincere smiles from all the cabin crew. Interactions were light-hearted and good humored, and cabin service was at all times professional and upbeat with an obvious desire to satisfy passengers. Crew never seemed rushed and routinely chatted with passengers. I am fortunate to be Elite Plus with SkyTeam, and was seated at the end of the cabin. As meal carts were rolled out, one flight attendant came to me and asked my dinner choice to ensure I got it. This simple and thoughtful gesture was significant because it showed attention to detail and a desire to serve. I don't like the 2x2x2 seating; video library is awkward, and food is unappealing but the empathetic service made for a wonderful flight.

✅ Verified Review | Bogota to Edinburgh via Paris CDG with Air France. Simply farcical! Delayed by over 5 hours on BOG-CDG due to 2 damaged tyres when we were about to take off. Was supposed to be repaired in 60-90 mins according to captain but took close to 5 hours. Luckily I slept through most of it. A340 was old, smelly and dirty with a pathetic IFE (think old LCD screen a few inches wide) so I did not even consult. At least A340 seats are more comfortable and wider than slimline seats on newer planes. Toilets were dirty. Food was poor, saved by offer of champagne and spirits etc. Announcements in English very poor, hard to understand. This is very much a DIY airline, take your chances. Upon arriving in Paris, no assistance for onward flight despite 6 hour delay on what is already long trip. However, miseries were not over, since, due to an unexplainable problem, the CDG-EDI leg was also delayed by 1 hour! Incredibly poor management and customer experience. At least, thanks to EU laws, I am getting 600 euros of compensation for a wasted day. I imagine Air France lost a lot of money that day, and it is totally deserved.

✅ Verified Review | Paris to Venice . Air France didn't deliver my suitcase on time when I arrived in Italy. Nobody was able to tell me if it was a simple delay or where the suitcase was. Afterwards I discover through a colleague working at the airport in Paris that my suitcase was still in Paris. It was the first time I used the self checking at the airport, nobody was there to help me. I finally got my suitcase 3 days later. When I got back from my vacation 3 weeks later I sent to Air France receipts to get the money back. They said I was too late. Air France offer a very bad customer service.

✅ Verified Review | Flew Paris CDG to Vancouver. Amazing experience, food was delicious, I did choose the risotto with mushrooms and I must say it was the best food I ever had served during a flight. They also served ice cream and water in the middle of the flight and another smaller meal before landing in Vancouver. Cabin crews were very friendly and attentive. The cabin was looking new and clean. Totally recommend flying with Air France, best European airline.

✅ Verified Review | Flight operated by Cityjet for Air France from Dublin to Paris CDG. Outbound generally OK though lounge lacks decent food to eat. On board good service but they served ham with no other option. Cabin crew were great though and tried to give me something else to eat. Return flight from Paris with chaotic boarding. I wonder why have priority boarding if you are just going to pack all of us in like sardines into a shuttle bus to get on the plane. Defeats the purpose of paying more for business class and having priority boarding. Lounge in terminal 2E was horrible. Hardly anything substantial to eat, not even bits of sandwiches! I did notice some pot noodles (in a business class lounge) and a passenger having to get information as to where to get hot water! On board though the service was impeccable. This time they had prawns and lovely orange juice and coffee. My luggage was also delivered very quickly at Dublin airport.

✅ Verified Review | Bengaluru to Toronto return via Paris. The crew will ignore you wherever possible, and courtesy levels will be zero. I have not had any issues during any of my 4 flights, this is just based on observance. The food quality is pathetic with few options to choose from. Most of the times the captain of the fligth just make annoucements in french and forgot to repeat it in english. When I pressed the call-the-staff button in the middle of the night for water, it stayed pressed during the whole flight and no one bothered to come over. When I went myself to take the water they informed that we are entering turbulence and if i need something i should just press the button.

✅ Verified Review | I flew with Air France from London to Bangkok via Paris Charles de Gaulle, I enjoyed both flights. Boarding was fast, flight attendants were attentive and friendly, good inflight entertainment and the food was quite nice compared to other airlines. I do travel very often and Air France is one of the best airline in Europe. Looking forward to fly with them again soon.

✅ Verified Review | Paris to Marseille. Boarding was an absolute mess, with a rarely seen level of stress. Two Air France aircrafts at the same gate (F29), one to Florence supposed to leave 30 mn before the Marseille one, leaving therefore 10 mn to board to the second one. Unfortunately first boarding was delayed (due to staff at gate, a staff much more interested in preventing big cabin luggage than to speed up boarding process). Therefore stress started to grow between passengers of the second flight. It seems that staff at gate was unprepared, even after the obvious delays. They remained smiling, behind their desk, not helping the lady to security check. On board nothing important. Pilot succeeded is reducing delay on arrival.

✅ Verified Review | Cairo to Amsterdam via Paris. I had possibly my worst flight experience. At Cairo airport , the scheduled flight was boarded to depart 40 minutes past midnight. After sitting on the plane for approx. 90 minutes, announcement was made to disembark (I would add the flight had already pulled away from the gate and then returned). Anyone who has ever been to Cairo airport knows that communication is not easy in the best circumstances and no fluent English speaking staff were available. Okay, move on through security and airport terminals to locate Air France / KLM ticketing to receive new flight details and if necessary hotel accommodation. During almost 8 hours in a queue to achieve this, passengers were not given any refreshments. There was nowhere to buy anything, not even a machine. All passengers were told not to leave the queue and the reason it took nearly 8 hours for me and my travelling companion to be rerouted was because on average it took 15 minutes for every passenger to receive new tickets and where necessary a voucher. This was a debacle, no order, people pushing in airline staff running around doing nothing to help passengers but much shouting in Arabic. Naturally the connecting flight had to be rescheduled. After 10 or so hours we reached a nearby hotel and were at last able to get something to eat and a much needed sleep.