Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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8/10

"a wonderful Air France employee"

(United States)

Verified Review | San Francisco to Paris. A decent flight but quite turbulent, my daughter became sick not long after take off, we think due to bad food In SFO. Cabin crew did what they could, the purser on board was very helpful. When we touched down a wonderful Air France employee took us by the hands and arranged medical attention for our daughter and helped us with our connecting flights, she was absolutely phenomenal! Kudos to Air France for such an employee, she should train everyone else! Daughter got medical attention and we flew onto Zurich that night, she saved our vacation. Plane was nice, flight rather turbulent but all in all we were happy.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Paris
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they were not responsible for the delay"

(Germany)

Verified Review | Frankfurt to Montpellier via Paris. We arrived in Paris on time, however we were not able to leave the aircraft, as the passenger staircase was not the right one for our aircraft type. It took more than 25 minutes from parking to getting into the bus, which led to missing my connecting flight to Montpellier. I had to change airports (from CDG to ORY) and arrived at MPL at 1745 (instead of 1405). I claimed for compensation and received an email FROM AF that they acknowledged my claim and that they would transfer a total of 271 Euro (250 + 21 for the transfer CDG-ORY which I had to pay). Three days later another email arrived, saying that Air France made a mistake, that they were not responsible for the delay of the passenger staircase and that they would not pay the compensation or the 21 Euros for the bus to Orly. They claim that a missing staircase is an unavoidable circumstance for them, which is ridiculous, as ground handling (including the provision of the staircase) is the responsibility of the airline. Still speechless that Air France first acknowledged my claim and revoked it three days later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Montpellier via Paris
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Ground staff service good"

(France)

Verified Review | Return flight from Paris Orly to Toulon. Take off at 1840 for a landing at 2000. Ground staff service good. In flight service a beverage with small biscuit is not enough at that time. A sandwich would have been appreciated. Aircraft size okay. In flight entertainment for domestic flight would have been appreciated.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis Orly to Toulon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good inflight service"

(France)

Verified Review | Everything was fine for this return flight from Cayenne to Paris Orly. Aircraft on time, check in procedures OK immigration queue less than 3 minutes. We were about to embark the plane when the captain told us the aircraft was unserviceable due to technical problem. Instead of a departure on Thursday at 17:25, we took off on Saturday 02:00. Ground staff took us in charge very professionally and less than 3 hours after the captain announcement, we were at the hotel bar with nights and meals took in charge by Air France and we had new flight reservations. The flight was quiet (Take off at 0200 AM) with good inflight service.
AircraftBoeing 777-200
Type Of TravellerBusiness
Seat TypePremium Economy
RouteCayenne to Paris Orly
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"appreciated for size of seats"

(France)

Verified Review | Paris-Orly to Cayenne. Embarking procedures a bit difficult due to small embarking area in Paris Orly. In flight service very good. Meals: good quality, good wines, and staff service in premium economy area. Premium economy is appreciated for size of seats and in flight entertainment.
AircraftBoeing 777-200
Type Of TravellerBusiness
Seat TypePremium Economy
RouteParis-Orly to Cayenne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"quantity of the food was below par"

(Netherlands)

Verified Review | Amsterdam to Lima return via Paris. First part AMS-CDG with KLM 737. Good legroom, friendly staff and good service for this short haul flight. Because it was busy in Amsterdam, flight left too late, but arrived on time. So overall good experience. Arrived in Paris at time. Unfortunately the time at the border control took very long (approx. 1 hour) so I've made it just in time to the connection flight. Second part CDG-LIM won Air France 777-300. Old plane, and so was the IFE. Seats were cramped and legroom was so so. Seat had an USB port. It was a daytime flight of 12,5 hours. After departure (which was on time) the served already the lunch. You couldn't make a choice, and there was no drink service before or a towel. After the lunch was been served we didn't see the crew anymore. If you needed a drink, you had to go the galley by yourself. There were limited snack (little ice creams and small sandwiches). An hour before arrival we got a snack (orange juice, small piece of bread and a cake). It was not much. The food tasted good. Overall I thought that the service was limited (especially if you compare it with other airlines or with partner KLM). You pay a lot of money, and therefore you don't get much service. The same features with the IFE, which had limited options and didn't work properly. So I'm not impressed with the services provided by Air France. Third part was back from LIM-CDG with AF 777-300. This plane was slightly newer, and the legroom felt better, and so were the seats. IFE was still old. This was a night flight. Service started just after departure (same as on the way to LIM only one meal option). The service on this flight was limited too. On a night flight I don't care about that, but in the night your neighbour sometimes want to pass because they wanted some water (they dont walk by once a hour). So that annoyed me. I've slept the most of the flight, despite that my neighbour wanted to pass two times. Second (breakfast) meal was not much, so also here was the service under par. Last part of the journey was CDG-AMS with AF A320. Legroom was ok, seats were good. Service was fine for this short haul flight (sandwich and drinks). I wouldn't recommend flying with AF based on my experiences. You pay a lot money for the ticket, service was limited and the quantity of the food was below par. Furthermore the IFE was old and didn't work properly. The seats are cramped and the legroom was so so. I like to fly with KLM (friendly crew and enough service), but AF is not comparable. So if I book with KLM, I check first if the flight is with them or with AF.
AircraftBoeing 777-300 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Lima via Paris
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer experience2

(France)

Verified Review | Paris to San Francisco. Firstly I had troubles with the booking as Air France is using a system where "Young" (18-24) and "Adults" (25+) are separated. Initially I booked an adult ticket as it was not as expensive as a ticket for young adults. I searched the logic behind this and still haven't found yet - whatever, I called the customer service to help me book this ticket and I was charged 10€ for a reason that I still don't understand. During the journey, it was quite frustrating to see that Air France does not have a small Amenity kit for economy passengers. Once arrived on San Francisco I found out that my baggage was still in Paris. 48hrs after I made the reclamation, I still don't have the missing baggage and the customer service isn't answering yet. Still not have a commercial gesture but fighting for it. I'll keep you updated regarding the worst flight experience I ever had and the worst customer experience I have ever experienced!
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to San Francisco
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"one of the best flights"

(United States)

Verified Review | Paris CDG to New York. Probably, from a service standpoint, one of the best flights I have ever experienced. On-line check-in was a bit of a problem so I contacted AF via Facebook, explaining the problem. They acknowledged my message almost immediately; four hours later texted me that the issue was resolved and they had proactively checked me in. Boarding in Paris I was met with sincere smiles from all the cabin crew. Interactions were light-hearted and good humored, and cabin service was at all times professional and upbeat with an obvious desire to satisfy passengers. Crew never seemed rushed and routinely chatted with passengers. I am fortunate to be Elite Plus with SkyTeam, and was seated at the end of the cabin. As meal carts were rolled out, one flight attendant came to me and asked my dinner choice to ensure I got it. This simple and thoughtful gesture was significant because it showed attention to detail and a desire to serve. I don't like the 2x2x2 seating; video library is awkward, and food is unappealing but the empathetic service made for a wonderful flight.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis CDG to New York
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"A340 was old, smelly and dirty"

(United Kingdom)

Verified Review | Bogota to Edinburgh via Paris CDG with Air France. Simply farcical! Delayed by over 5 hours on BOG-CDG due to 2 damaged tyres when we were about to take off. Was supposed to be repaired in 60-90 mins according to captain but took close to 5 hours. Luckily I slept through most of it. A340 was old, smelly and dirty with a pathetic IFE (think old LCD screen a few inches wide) so I did not even consult. At least A340 seats are more comfortable and wider than slimline seats on newer planes. Toilets were dirty. Food was poor, saved by offer of champagne and spirits etc. Announcements in English very poor, hard to understand. This is very much a DIY airline, take your chances. Upon arriving in Paris, no assistance for onward flight despite 6 hour delay on what is already long trip. However, miseries were not over, since, due to an unexplainable problem, the CDG-EDI leg was also delayed by 1 hour! Incredibly poor management and customer experience. At least, thanks to EU laws, I am getting 600 euros of compensation for a wasted day. I imagine Air France lost a lot of money that day, and it is totally deserved.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBogota to Edinburgh via Paris CDG
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very bad customer service"

(France)

Verified Review | Paris to Venice . Air France didn't deliver my suitcase on time when I arrived in Italy. Nobody was able to tell me if it was a simple delay or where the suitcase was. Afterwards I discover through a colleague working at the airport in Paris that my suitcase was still in Paris. It was the first time I used the self checking at the airport, nobody was there to help me. I finally got my suitcase 3 days later. When I got back from my vacation 3 weeks later I sent to Air France receipts to get the money back. They said I was too late. Air France offer a very bad customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Venice
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no