Air France

✅ Trip Verified | Perfect short flight from London Heathrow to Paris Charles de Gaulle. Very easy check in on the Air France app. Boarding was fast and organised, the aircraft was clean and comfortable. The flight departed on time, pastries and hot beverages was offered for breakfast during this 40 mins flight. Totally enjoyed flying with Air France.

✅ Trip Verified | Lisbon to Paris CDG. Flight operated by Joon by Air France. Ticket at affordable price, with very good value for money. Ground service was kind and very fast. Comfortable seat and very helpful Cabin Staff service. Fast and free WiFi on board. Airline highly and definitely recommend.

✅ Trip Verified | Tel Aviv to Stockholm via Paris CDG. I arrived at the airport well in advance, and since I only had cabin baggage I could proceed directly to security, which is a big advantage at Ben Gurion where there is often a long line at check in. I had tried to order a gluten free meal for the flight, but I realized I could not do that since the meal at the first flight was considered breakfast, where there is no option of gluten free, and on the second flight they only serve what they call a "snack"; so there is no option there either. So there goes one of the reasons not to choose a low cost carrier instead. Buying a cheap ticket at Air France you don't get any check in luggage anyway, so the difference compared to low cost airlines is minimal. Well, you get some kind of meal, if you manage to eat it, and some coffee for free. But the worst part is the seating comfort. I have recently flown with low cost carriers like Ryanair and Norwegian, and both of these have had more leg room than Air France. I am not very tall, so if you are a bit taller than 1.90 m you will probably have to pay extra to get a better seat at this airline. They also make people pay in order not to have to choose between the last available seats 30 hours before departure. The airplane was decent enough, but since most passengers don't want to pay extra for baggage there was lots and lots of cabin luggage, and the staff were a bit too aggressive when trying to stow it away. Also one of the toilets on one of the flights did not have tap water. It would have been better if that was marked on the door. So I am sorry to say that Air France tends to get worse and worse for every time. The only reason to choose Air France is if you can manage to get enough time in Paris to go into town. Otherwise you can just as well choose Ryanair.

✅ Trip Verified | Cape Town to Los Angeles via Paris CDG. So this was the first time that I've flown Air France and I'm not entirely sure how I feel about it. I can't exactly say why I was expecting "more", but I was. Boarding was efficient and fairly prompt and we got away on schedule. After take off, a drinks service was completed, followed by dinner and then one more drinks run. I was sat at seat 40a (changed my seats at check in, I prefer a window seat). Cabin crew were nice enough (could have done with another drinks run) and the cabin was super clean. The seat was AWFULLY uncomfortable, there's something about the way it's positioned, one can't quite get ones legs straight out under the seat in front. This makes for all sorts of contorted positions throughout the flight and a charming game of leg olympics with the strange man seated in the seat next door. Connection in Paris was quick and well done, flight from Paris to LAX was torture. (Probably more down to the flight before). Service was arguably better on this flight though, and the crew - WAY friendlier. It took ages to get luggage at LAX though. All in, everything was ok. I can't really think of anything that stood out. In flight entertainment was not what one would expect from Air France, but it was ok. I would fly them again, but only because of the ease of connection from CPT to the US.

✅ Trip Verified | Flew Air France from Sydney to Paris CDG via Shanghai. The service on board was just average, the tickets are overpriced. Not even to mention the slow, inefficient customer service. No one would respond to your request on their website and if you call them on phone be ready to wait for at least 15 mins until someone picks up your call. My call was responded by someone that was not even good with English.

✅ Trip Verified | Enjoyed flying with Air France from London to Vancouver via Paris Charles de Gaulle. The connection in Charles de Gaulle Airport was easy and fast. Boarding was really organised and cabin crews were attentive and friendly. The aircraft cabin was clean and looking new. The food was very good compared to other airlines and the inflight entertainment was great with lots of different kinds of music albums and a good choice of recent movies. I do travel a lot and so far Air France is one of my favourite European airline.

✅ Trip Verified | Barcelona to Paris CDG. Ticket was purchased on Delta in early November with the BCN-CDG-MIA segments for travel in AF premium economy. When I tried to check in online it was not available for check-in; a phone call to Delta said that I was now flying JOON ex-BCN, in economy class. When I finally got to check in online via the AF site, I was offered a business class upgrade BCN-CDG for 480 euros (promptly refused). Flight was completely full with constant announcements promoting Joon as the innovative airline. Not quite – more like any other LCC. There is no seat entertainment, an app must be downloaded. Only coffee, tea, and water are complimentary, everything else is for sale. When I commented that I was on a premium economy fare the flight attendant’s response was no, it’s not offered and too bad for me. Unfortunately it seems AF is spreading this busline of theirs to numerous cities in Europe and that will impact selecting Air France for travel.

✅ Trip Verified | I had a pleasant flight with Air France. On the short-haul flight from Hamburg to Paris, I was served a snack and a drink, seats were comfortable with an okay-pitch. Ground personell were friendly, same counts for the crew. No entertainment system, which is okay compared to the duration of my flight. I only had one hour to reach my connecting flight in CDG (which is really the Minimum time-span you should count in when changing planes in CDG) and the Air France personell gave me detailed information on how to get to my gate the fastest way possible and made sure that I could exit the plane before the other passengers as we had a 20 minutes delay. All in all a good flying experience.

✅ Trip Verified | Flew Air France from London Heathrow to Mauritius via Paris. Shocking service from the word go, definitely not trying at all to make our booking experience or flight nice. One person serving at check in desk meant a 90 minute queue and a rush to board the flight, horrible start to the holiday when we got there early!

✅ Trip Verified | Paris to Abu Dhabi. My flight was booked through Air France but was on an Etihad plane. Prior to the departure date I tried to book additional luggage online with Air France for 80 euros unaware that I was actually to fly with Etihad Airways. I was unable to book online for additional luggage and so called Air France. I was informed by Air France that although I wasn't able to book additional luggage online that they would put a note on my ticket for me to pay only 80 euros for the additional luggage when checking in at the airport. With this information I felt no need to investigate further. Upon arriving at the Charles de Gaulle airport to check in I was informed by Etihad Airways that I needed to pay 321.17 euros for the additional luggage! They informed me that there was no note on the ticket. When asking Air France at the airport to assist me with this they informed me that the only note on the ticket was that I had attempted to book additional luggage online, nothing about having to only pay 80 euros. Air France said they could do nothing about this situation and I had to pay the fee Etihad was demanding of me. Since I wanted to bring my belongings home and time was ticking I felt I had no option but to pay the amount demanded of me by Etihad Airways. Upon arriving in Australia I contacted Air France to request compensation for the additional amount I was asked to pay over the 80 euros. I informed them that had I known I would have had to pay such a high rate for the additional luggage with Etihad Airways I would have sought other cheaper methods to get my belongings home. Air France refused to give me the amount of 241.17 euros that I requested and said that I ought to ask Etihad Airways. I did not accept their suggestion since it was Air France at fault, not Etihad Airways.