Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1350 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

"my daughters child meal was exceptional"

(Brazil)

Trip Verified | Flew Air France from Buenos Aires to Paris. Very nice flight. Travelling long haul with my 2 year old daughter alone for the first time. I got the flight with airmiles from the Brazilian airline GOL for a very good price especially considering it was the week of Christmas. I was able to use the Aerolineas Argentinas lounge at EZE which was well equipped. Boarding was efficient and having taken our seats the purser came up to introduce himself to me (I am Flying Blue Platinum) which I thought was a nice touch. Food was very nice and my daughters child meal was exceptional. Seats were for economy as good as can be with sufficient leg room for me (I am 6 feet 2). Flight was punctual. Horrendous turbulence which caused distress to some passengers which was very professionally dealt with by the crew. Recently moved to Skyteam from One World and each time I fly with Air France / KLM / Alitalia / Delta I become increasingly pleased that I did. Thanks Air France for making my Christmas happy!
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Paris
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Overall, a good flight"

(France)

Trip Verified | Early flight from Berlin to Paris. Check in easy. Boarding on time and departure ahead of schedule. The flight was operated by Joon and only hot and cold drinks were offered. I really like the outfit of the crew. The Youjoon in-flight entertainment allowed me to watch series and to track your flight on the map. The delivery of our luggage at CDG was quite fast. Overall, a good flight even if I prefer flights operated by Air France.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin TXL to Paris CDG
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"expect your luggage to arrive"

(United States)

Trip Verified | Paris to Sao Paulo. Plane was delayed for no apparent reason. My seat was dirty. A Business Class flight attendant came with a wet towel and cleaned. Despite the on board experience was very good from that point on Air France ruined my short stay in Sao Paulo delaying one of my bags. We checked in 2 hours before departure, the bag was marked Priority Elite etc. Upon arrival at Sao Paulo poor attitude, thinking that offering $100 refund for purchases of clothing resolves the problem. When would they understand that you expect your luggage to arrive with you
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Sao Paulo
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"seat was comfortable"

(United Kingdom)

Trip Verified | I flew from London to Paris with Air France. I have used the Air France app for the check in and to change my seat. Croissant and hot beverages were offered during this 40 mins flight. Flight attendants were attentive and helpful. The aircraft was clean and the seat was comfortable. Really enjoyed flying with Air France.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Paris
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"clean, beautiful cabin"

(Canada)

Trip Verified | Paris to Vancouver. Enjoyed flying with Air France. Boarding was on time, organised and ground hostess were smiling and friendly. The aircraft was clean with a beautiful cabin. Economy seat are quite comfortable and the inflight entertainment is pretty good. An hour after take off lunch was served, food was good and more bread was offered during the service. Another lighter meal was served before landing in Vancouver. There was also a bar setup at the back of the aircraft with some snacks where passengers could help themselves in case they were hungry during this long flight. I travel very often and I have to say Air France is doing very well compared to other European airlines. Totally recommend flying Air France.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Vancouver
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"still very good comfort"

(France)

Trip Verified | Paris to Rio de Janeiro. Not the new best cabin but still very good comfort and the best deal on the route. Night flight with excellent night dinner with superb foie gras and very good choice of wines (three white, three reds). Flight entertainment is perfect. Air France plus is their breakfast service (warm brioche and real expresso on demand). Even their toilets were clean despite a full flight.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Rio de Janeiro
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Sub par experience"

(United States)

Trip Verified | Paris CDG to Berlin. Sub par experience. Flight was canceled after sitting in the runway for 90 minutes. Then put on a flight that is 7 hours later. The gave me 11 euro voucher, to compensate for the loss of time. Then got a message stating they lost my baggage, despite reassurances from the crew that all my bags will be transited without any problems. I will never fly Air France again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis CDG to Berlin
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"it was completely under par"

(South Africa)

Trip Verified | Flew Paris to Cape Town via Johannesburg with Air France. For such a big new plane, it was completely under par. The cabin was hot inside, plane was delayed, the food was average. The delay caused us to miss our connecting flight and no effort was made from Air France to assist us or inform us. They rebooked my partner on I on different flights. Terrible airline. Not up to standard.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Cape Town via Johannesburg
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the best First available"

(United Kingdom)

Trip Verified | Paris to Beijing. In my opinion the best First available. The course at CDG and La Première Lounge are just incredible. The onboard service and catering is of excellent quality. The bedding is very comfortable and the curtains isolate you very well from the aisle! One downside, you should avoid the two middle seats that are significantly worse!
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteParis to Beijing
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the flight was average"

(South Africa)

Trip Verified | Johannesburg to Munich via Paris. First time flying Air France (in conjunction with KLM). Also my first time flying A380. In flight entertainment for the plane didn't work from take off to landing. Other than that, the flight was average. Average food andaverage service.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Munich via Paris
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes