Air France

✅ Trip Verified | San Francisco to Paris. I have a rather good time flying Air France. The food is above average in coach and FAs are almost always polite, friendly and helpful. The seats are nicely designed and allow for decent leg space and the cup holder is a really nice addition. Lots of people dislike Air France because of their CDG hub but I’ve never had a particular problem there and find it more organized than most US airports I’ve been to. If you get to choose, do avoid the A380 though, as the coach cabin hasn’t been refurbished on those yet.

✅ Trip Verified | Dublin to Paris CDG. Another good flight with Air France. Cabin crew friendly, efficient and excellent. Served a lovely prawn and hummus dish, fruits, a small cupcake and a delicious chocolate. All well presented. The collation was enough and not too high in calories. The lounge in Dublin had a reasonably good choice of food this time and was far better than my previous visits there. A bit of a wait for my luggage ( it took about 30 minutes) but immigration check in Paris was really quick. The only thing that I find really annoying is how some of the staff at check in at Dublin Airport can act. Ok I don't wear designer clothes and I don't look rich but please don't assume that I don't know which queue I should use so don't ask " are you travelling business class ?" before looking at my boarding pass first.

✅ Trip Verified | Paris to Amsterdam with an Economy class No Baggage ticket. I had a small luggage and a laptop bag with me and 15 minutes before the closing of gates of my flight Air France said they would not take them in cabin! Air France charges 50 Euros for a single checked-in baggage.

✅ Trip Verified | Tehran to Toronto via Paris. I have never seen such a poor service. My flight was on 14 August with my family and my little daughter to Toronto and unfortunately Air France lost the stroller of my kid and for more than 10 days we had no call from them and finally they delivered a broken stroller with no wheels to us! So they asked us to fill in baggage claim form to make it up to us and imagine all this is happening to us during a 20 days trip with my kid with no stroller and you can not believe how much it was hard and we couldn't go out for walking or visiting any place cause my daughter had no stroller to sit on! We attended two more times to airport till our return flight to home on 07.09 but nothing happened and no body gave any attention. I waited for another week to see if anyone cares about our loss and what they did to us but surprisingly no body did. You ruined our trip and you made a very bad memory in our mind.

✅ Trip Verified | Atlanta to Paris. I always thought that Air France is a good airline. I used them several times and I want people to know that crew on board the plane is fantastic no problems there whatsoever. However it really sucks when you call customer service to find out if they found the missing luggage and the person behind the phone treats you like your just an amount of dollar not a human being without your clothes and medication. I've never being humiliated in that way in my life.

✅ Trip Verified | Paris to Rome. After charging us the ridiculous baggage fees we were required to manual scan and load them onto their conveyor belt. Nothing worked. There was virtually no help behind the counter and three persons who tried to help all failed and kept referring us to others. One actually ran away and would not make eye contact. Give yourself an extra hour if you are checking baggage at CDG

Not Verified | Stockholm to Marseille. My flight was cancelled. Air France was helpful with the situation but I received numerous confusing delayed emails within a 12 hour span. "One of 2 connecting flights was cancelled we will get you a new one. Got you a new one in a different city. Oh by the way the second flight of the initial flight was cancelled. Then you have a new flight to another new city." I was so confused and the only way to contact them in the middle of the night without international charges on my phone was through a messenger app which can take hours for them to respond. After they did respond I was sent the initial flight information which had been cancelled. Why do I need this? I received numerous emails of cancelled flight I didnt need confusing me. Was the flight back on? I also never received a cancellation email for the second cancelled flight. All of a sudden I have 2 flights? Air France did respond and give me the most updated flight info bit what a roller coaster of emotions. Especially flying alone and on a time schedule with connecting flights.

Not Verified | Algiers to New York via Paris. This is my first time putting a bad review regarding Air France. My flight from Paris to NY, carrying 2 kids (2,5 years and 9 months was just horrible) This was on August 23, 2018. I had to carry my 9 months old during the 9 hours of my flight, as the bassinet was very tight for him, and I had to take care of 2.5 years with one hand. No one from the cabin crew tried to help, in fact, they were looking at me very weird, it's like I did something bad. Even when I asked them to bring the bassinet in the begging, she gave me a bad face. I struggled alone during my 9 hours without any, any any help. Then la cerise sur le gateau, I had a couple seating next me, who tried to change their seats as soon as they saw my babies, but the flight was full. My 2.5 almost threw up when we started out landing, they started screaming at me, both adults, they were saying we paid for our tickets, it's OK we all did, even my baby. Excuse me if you are seating next to strange people (Kids). The cabin crew didn't do anything to intervene. I felt alone among monsters who don't like seating next to innocent people. Plus when the plane landed and everyone left the cabin. The people from the cabin crew were all standing in front of me, and no one offered to help me to take our my luggage from the above cabinet. One of the passengers felt sorry for me and he did it. Bottom line, be careful when you travel with your kids with Air France.

✅ Trip Verified | Mauritius to London. Just for reference, I flew from London to Mauritius via Air Mauritius and that was simply amazing. Now on my flight back from Mauritius to London the flight was via Air France (although in the booking it said Air Mauritius); Mauritius to Paris and then Paris to London. 12 hours of air time. The flight from Mauritius to Paris was the worse flight I ever had! I tried Ryanair once and said never again but after trying Air France I probably would prefer Ryanair! So food, we had two meals and I know French are famous for their cusine but this was a complete disgrace, the quality of everything was so horrible. My wife does not complain about food ever and she couldn't finish any meal, the bread for dinner was good! But for breakfast it was like a dry ice cube. The staff were arrogant and annoying, I don't understand how an airline staff was not trained on common courtesy! I don't sleep on flights usually but on a 12 hours flight, I can get an eye shut for an hour or two but not with this staff, running around with flash lights up and down like Godzilla rampaging through a Japanese city, slamming chairs backs not considering or warning the person sitting at the back! One positive was, for a change I was not the only passenger who couldn't sleep! Last big complaint I have, from every three announcements one was repeated in English and on the plane the English was really bad (English is not my first language either but people can understand me clearly at my job)! At Paris airport I noted to one of the ladies that they announced check-in but didn't do it in English and I wondered if that's standard procedure. She said "I will check sir!" Went to the lady who was doing announcements and after giggling loud while I was 5 meters away, started announcing in French and English. Finally on the short trip to London, same thing, some announcements in English many without. I fly to Germany via Lufthansa a lot, they love their language as much as the French still they always announce first in German and then in English like clock work. It's something that shows respect to their passengers and a simple understanding that not everyone knows German. I could had added other issues such as the cleanliness, the old broken arm rests and the inhuman seats. The problem from my point of view was a clear lack of care for the passengers and a lack of professionalism by the staff. To sum it up, never again! If I was French I would be ashamed that such an airline is representing my country.

✅ Trip Verified | London to Paris. Hand baggage within dimensions taken at gate. Passengers behind me then occupied luggage bin above my seat. Will probably now miss connecting train and business meeting in morning. Will never fly again.