Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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9/10

"Perfect service, professional"

(Belgium)

Trip Verified | Brussels to Lome via Paris. Perfect service, professional and with good mood and humour. As usual excellent meal and As usual excellent food and drinks. The crew takes the time to talk, to make your trip as pleasant as possible.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrussels to Lome via Paris
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"service almost non-existent"

(United States)

Trip Verified | Paris to Atlanta. Very hard seat. The food was without taste. Wine great. Service during the flight almost non-existent. Near the end we did see 3 offering of water. The breakfast was a “pizza hot pocket” warm yogurt and bad juice. Great coffee but not enough. I did not eat my “breakfast.” Their motto French in the air. It is not! What a great country with excellent food choices and comfort.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteParis to Atlanta
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would not recommend them"

(United Kingdom)

Trip Verified | Nuremburg to Paris. I flew in business class, thought it´s worth it. Staff is very rude and not caring. You see that they feel bothered if you ask them for something (water, wine). No smiles and I didn´t feel welcome on board. And if you dare to ask for something the first thing you will hear them is a sigh. During the whole flight the flight attandants spend the time in the galley chatting and giggling. Later I saw them eating there and they ignored the button calls from their passengers. Never again and I would not recommend them. There are other carriers that value you, your time and your money much better than Air France.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNuremburg to Paris
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew were very nice"

(Sweden)

Not Verified | Dubai to Gothenburg via Paris. First time flying with Air France since 2004. The service was as good as I remembered. The food and drinks were very good. After take off a nice snack with a chicken salad, bread, croissant, and a dessert with a nice hot breakfast before landing. The crew were very nice and service minded. On the second flight with HOP also great service and a nice snack included.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Gothenburg via Paris
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"food was disappointing"

(Lebanon)

Trip Verified | Beirut to New York via Paris. The food was disappointing. We took a long flight, and the least that they can do is provide a decent meal for the people that are paying this much to fly with them. To be honest, i wouldn't fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeirut to New York via Paris
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Main flight was good"

(United Kingdom)

Trip Verified | London to Singapore via Paris. First small flight was ok. Main flight was good. Cabin crew very good but let down by one who was rude. The seat was ok but controls are where you rest your arms so press buttons without realising. Food and service of it didn't feel as good as other carriers and was served on a tray which I would expect on business.
AircraftA320 / Boeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Singapore via Paris
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most horrible experience"

(United Kingdom)

Trip Verified | London to Luanda via Paris. Had the most horrible experience from the bag drop to the aeroplane for long haul flight. The bag drop assistant was extremely rude, saying he was upset we were late, we arrived 10 min before bag drop closed. Never met someone so cruel we almost stayed behind until he changed his mind and said we could travel without our luggage which we crazily did and ended up paying around £700 to have it shipped because our trip was for 3 weeks. The aircraft was old and uncomfortable for a long flight overnight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Luanda via Paris
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lost both of my suitcases"

(Finland)

Trip Verified | Flight was delayed in Cancun, also was 30 min late arrive to Paris CDG, they lost both of my suitcases. I had to wait 7 hours for next flight (even they inform me is fully booked but plane was half empty ). Extremely rude personal on the ground, i didn’t get any mobility assistance. 2 very long lines at security, they were extremely slow,. Nightmare, they never give me any vouchers or food or drink. Do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancún to Helsinki via Paris CDG
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"champagne was even available"

(United Kingdom)

Trip Verified | Paris to Ho Chi Minh. Great experience flying with Air France. Boarding the aircraft was fast and organised. Cabin crew was professional, friendly and attentive. The aircraft cabin was quiet nice and the entertainment system was good, movies, music albums and concerts with a decent size screen. The food was not bad and champagne was even available on the economy class. Hope flying with Air France again soon.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Ho Chi Minh
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"I have check in one of them"

(Ireland)

Trip Verified | Paris to Prague. It was first time for me to travel with Air France, and I was quite disappointed. Even I bought more expensive ticket, so I could have 2 cabin bags, I was told that I have check in one of them as flight is apparently completely full, which would be understandable, however as I was boarding quite early there was countless amount of passengers coming on board after me who had bigger and more luggage than me. The final drop of this disappointment was, that flight was so full, that I was sitting by my self on 3 seater, so could store my luggage all around me if I wanted to.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Prague
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no