Air France

✅ Trip Verified | Manchester to Johannesburg via Paris. We paid to be seated together with extra cost and when we checked in the lady would not listen to us as we should our booking with the seat we had paid for but she just said she could not change our seat as that’s what it show. we then went to customer service at Manchester airport but she also was very rude and not wanting to help. we paid good money for our seat. so we got to France and I spoke to a nice gentleman who said he will try to help which he did then sort our seat to a different seat, not happy as wanted to seat on upper deck which we booked on. on return flight with KLM the ladies said sorry but your seat are already for you but she also gave me different seat. I said I paid for this seat. I was very angry so spoke to another lady and she said your seat are her so she put me back on our seat. why do you charge for seat when you check in you are given different seat when we have paid for second our meals we ordered veg but no food came as they said we have run out. Shame on Air France you charge so much on ticket and you cannot get it right.

✅ Trip Verified | Basel to Seoul via Paris. This is a fantastic airline to fly, the service is great, flight entertainment is decent and so on. I am dissatisfied that Air France sells a ticket to Korea with 40 minutes layover in CDG and the fact that my baggage had to come on the next flight do to this tight transfer ticket that they sold to me. Anyhow the seats was better than any other airline I flew in the past. Plenty of snacks and drink buffet at the rear of the plane for Economy. They provide a free internet access for messaging only but it is really just so slow for it to do Internet browsing and sending emails. You can do those, it will just take a much longer time than buying there internet service for a not so cheap prices. Meal was decent, I mean what can you expect from a Economy plane food from any airline. Well, it was a much more pleasant experience than with Lufthansa. And looking for my trip with KLM in this coming week back to my home.

✅ Trip Verified | The flight from Paris to Sao Paulo with Air France was excellent. Service friendly and professional. Meals and beverages on board were first quality. I slept 7 hours and arrived relaxed into Sao Paulo.

✅ Trip Verified | Munich to Nairobi via Paris CDG. It was my first time, flying Air France and I got a good impression on both a European and international route. Booking was through KLM, which caused quite a bit of trouble, as by that time, online booking was not working. Booking via a telephone was new to me, but worked out fine. Check in at Munich Airport was very fast and efficient. Once I arrived at the gate, I was told the flight was 30 minutes late, but I was amazed how good both the ground staff and the pilots tried to get back in time. We arrived 5 minutes late in Paris. The A318 is extremely small and seating is not very comfortable, but the friendly steward made that up. Snack was two small muffins, extremely tasty and satisfying. Transiting through CDG is not the best, but worked out fine. Flight from CDG to Nairobi was a 7 hours and 30 minutes red-eye flight, very smooth, again with extremely nice crew members. Although I don't speak any French, I felt very welcomed. IFE system is good to handle with a big variety of movies and music, I did not use it though, because I slept through most of the flight. Food was not outstanding but not bad either. I heard so many bad things about Air France beforehand, but I actually enjoyed my flights. Would definitely fly them again!

✅ Trip Verified | Flying Air France for the first time from Delhi to Paris. The boarding was chaotic but the staff tried their best to secure peace and order. Being a 2m tall guy and flying economy class is not the best experience. I could barely fit to the window seat and there is no way to stretch the legs. On the other hand if you are 1,8m you would be completely fine. The UX of fun portal was a bit outdated. There is a power outlet as well as USB output. The crew was fine. Due to flying over night we got a snack and then a breakfast. Both meals were fine as well.

✅ Trip Verified | I was on a flight yesterday that was cancelled which I blame no one for but then the staff afterwards was not helpful in the slightest. We were told that we would be put on a different flight which never happened then another which never happened.. we were told that all of our stuff was finally switched and we arrive this morning after waiting outside in the cold for 45 minutes last night to take a bus to the hotel, and we were told that the flight we were put on we actually weren't. And the woman this morning said and I quote "I dont know why this happened, the woman last night made a huge mistake" that being said nothing has been done to right this wrong. Then on top of that we were given the run around trying to find out were we needed to go to get our new boarding passes and we got a different answer every time.

✅ Trip Verified | London to Johannesburg via Paris. I enjoy flying with an A380. The seats as usual were excellent spacious and with adequate legroom. I always try to have an A seat as I lean to my left against the window to sleep. However seat 35A was quite far away from the window/side of the plane making it impossible to lean that way. The variety of entertainment although not as good as some airlines was good. The food was not great. Crew handed out a menu stating we would be offered an apéritif. The definition of this is "An apéritif is an alcoholic beverage usually served before a meal". We actually got our drink with our meal. Half a tiny glass of champagne with a very small plastic bottle of water on the tray. Tea, or something resembling that was offered. They rush through so much one doesn't get the chance to ask for something else. That was that until 2 hours before the landing. Paris to Johannesburg is a long long way. At no time did staff walk around with trays of water or just to see if anyone needed anything. I don't feel comfortable 'summonsing' someone with the call button to request one and the two passengers next to me slept the whole way so I didn't want to wake them. I used to fly this route with AF regularly and stopped. Now I know why. I won't be using them again.

Not Verified | Birmingham to Delhi via Paris. Upon arriving at CDG we had trouble finding the gate so I enquired from an Air France member of staff to help, the response I got was “read the board”, appalling. The flight was ok. That’s where it ends, I received a text to say my luggage would not be arriving. 2 days later I made countless useless telephone calls and I am still waiting, I am now in Nepal with nothing. I was told by Air France my luggage would not be on the next flight out of CDG as the plane was at its weight limit, my luggage was 13kg. I have received no further communication.

Not Verified | Prague to Miami via Paris. Booked trip 10 months ahead through tour group, had one connection each way when I booked (with Air France), some time before travel Air France changed itinerary on return trip, now two connections adding a lot of time and hassle right off the bat. Then on return leg flight delayed leaving Paris (middle leg) due to issue with Air France plane, causing us to miss the added connection, then had to take later flight. All together at least 8-10 hrs extra travel time over original itinerary. How did they think it was ok to add an extra connection? All I can say is there’s a lot of options to fly to Europe. I will not be using Air France again.

✅ Trip Verified | Short flight from Paris to Madrid but excellently executed by Air France. Check in simple and fast, fast track through passport and security, fabulous lounge with nice breakfast available. Efficient boarding, new comfortable aircraft with friendly staff. Flight arrived on time. Air France consistently performs.