Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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8/10

"Crew were nice and friendly"

(United Arab Emirates)

Trip Verified | Dubai to Stockholm via Paris. DXB-CDG on Boeing 777 then onward to Stockholm on A320 and return CDG-DXB. Crew on all flights were nice and friendly cabin is clean and seats are surprisingly spacious and comfortable. The entertainment system is good and easy with some Arabic programs as well. Food and drinks are very limited I must say for a 7 hrs flight but it’s ok I don’t like much the airlines food. All in all is a nice experience however Paris CDG is a nightmare in connection. The CDG-ARN was on a regional smaller aircraft A320 which was ok also served coffee and tea and a small snack was fine for the 2 hrs flight.
AircraftBoeing 777 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Stockholm via Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lost track of my luggage"

(United States)

Not Verified | Paris to Florence. Air France lost track of my luggage during a connecting flight. When my bag was found, I was told it would be delivered to me later that day. When it wasn't delivered, I was "guaranteed" it would arrive the next morning. It has now been 2 whole days and I still do not have my luggage, nor have I received any help in getting ahold of it. I have called the airline 4 times and have been told repeatedly that there is nothing they can do, and that I can't speak to a supervisor. They can't contact the courier service that is supposed to deliver my bag to me, and they can't give me a number or address for said courier service. They also can't put me in contact with someone at the airport in Florence who speaks english that might be able to help me. I have cancelled various tours and events to make sure that I am close to my Airbnb when I get a call about my delivered bag -- all a complete waste. I am in the dark on when I'll have access to my own toiletries, clothes, and technologies and Air France refuses to help me. If you want to guarantee your checked luggage will arrive at your destination, DO NOT fly Air France.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Florence
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I felt highly satisfied"

(Vietnam)

Trip Verified | Paris to Zurich. It was a short nice trip. It departed and arrived on time. Baggage claim was pretty fast. Food and drink were served during the flight, even thought its duration was only 75 minutes. The aircraft is very clean. In general, I felt highly satisfied and had nothing to complain!
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Zurich
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"entertainment was awful"

(Belgium)

Trip Verified | Nouakchott to Paris. Really really bad. Old plane, no hot water in business class. The entertainment was awful, you couldn't see a movie properly, it was blurred and the screen were so small. Meals were good but overcooked. The only positive thing was the professionalism of the cabin staff.
AircraftA340
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNouakchott to Paris
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never again Air France"

(Netherlands)

Trip Verified | Air France shines with poor communication and even worst customer service. Arrived an hour late in Paris, had an hour and fifteen minutes transfer, I already warned them about that after booking our tickets, you give us a transfer that is too short, they said that this is never a problem, your connection flight keeps a eye on it. On arrival in Paris we had to run to catch our flight, two customs checks, at the gate I asked if our suitcases were coming, yes they said, they are already on the tarmac don't worry. On arrival in Bangkok I saw a list on the belt with of course our names on it to report to baggage service, our luggage had not come along, we received a print that they would now be coming via Singapore and had to be there in the evening, nothing came. It turned out that Air France in Paris had put a flight number on our luggage from Singapore Airlines, from Singapore to Bangkok, which doesn’t exist. So apart from lying and unfriendly, they are also stupid. I send them a email, no reply, at last our luggage arrived more then two day’s after our arrival and they arrived separately from each other at our hotel. Why didn't the crew inform us about it, and why is the communication that poor, one day after we received our last bag I got a message that our bags had arrived at Bangkok airport and should be delivered to our hotel within 24 hours, so that’s very accurate. Service on board specially in Business class was poor, it took a long time before we got a drink, meals served very fast, didn’t see anyone for over 9 hours, and they complained that they were very tired because of the long flight, excuse me, are you complaining to your business class travellers who hardly saw you during our flight, strange attitude. So conclusion, never again Air France, as a frequent flyer in business class this was the worst we have had compared to Qatar, Cathay, Singapore Airlines, Swiss and even KLM and British Airways where we find the service is also not worth the money.
AircraftBoeing 787-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAmsterdam to Bangkok via Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"really enjoyed my trip"

(Ukraine)

Trip Verified | Kiev to Montréal via Paris. I really enjoyed my trip with them. The flight attendant were so mannered. The food was so delicious and so filling.The pilot too did a great Job. I will recommend this flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Montréal via Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"expectations were not very high"

(United Kingdom)

Trip Verified | Short flight from Paris to London and so expectations were not very high. As expected, on a short flight like this, there was no in-flight entertainment. The seats were 3+3 and leg room was not very good. The boarding in CDG was very slow with long queues building up on the skybridge. Part of the problem was with passengers carrying bulky kitchen sink-like "hand" luggage. The airline should enforce the standard rules on bulky and heavy hand luggage. I had to stow my modest 4Kg "Cabin Max" bag under the seat! The snack and drink were adequate for the short flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis CDG to London Heathrow
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Lost our luggage for 3 days"

(United States)

Trip Verified | Milan to Marseilles via Paris CDG. Lost our luggage for 3 days before we got it all back. Terrible communication, totally dysfunctional process, no one could tell us where our luggage was or when we would have it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Marseilles via Paris CDG
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"we couldn’t sit together"

(United Kingdom)

Trip Verified | Tokyo to Paris. We were on our honeymoon and thought we would spend a little extra on a more reputable airline such as Air France. Our outbound flight from London Heathrow to Tokyo had no entertainment and we were kept in the dark the entire flight. We were told we would get compensation and an apology email and heard nothing. Filed a complaint but response was unsatisfactory and did not address my concerns. On the flight back we couldn’t sit together and made no effort to assist.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Paris
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"most uncomfortable flight"

(Netherlands)

Trip Verified | Mauritius to Paris CDG on a Boeing 777-300ER. This flight wasn’t our first choice, as we were originally booked on a Air Mauritius flight, but were rebooked to this Air France flight because of the cancellation of the Air Mauritius flight (we knew this 2,5 months before departure). When we checked in online we were assigned two aisle seats on row 22. When we later checked our seats in the Air France app again we found out we were assigned different seats; row 20 and 54! The reason of this was a equipment change; Air France was operating a less dense 777-300ER with a lot less Economy class seats. During check in we adressed the seat issue and lucky we got new seats; 47A and B. When we sat down we felt extremely cramped; the seats were very uncomfortable with terrible leg room and appealing shoulder space. Air France is operating the 777 in a 3x4x3 configuration, and this cramped configuration is used with an increasing amount of airlines. The PTVs were of good quality with decent content; movies, series, music, games, interactive map and a front camera. The cabin crew was very professional, proactive and polite. Both meals (dinner and breakfast) were of a good quality, but a bit small. Last but not least, the temperature on board was extremely hot during the first few hours. We addressed this to the crew and they acknowledge, but couldn’t do anything about it as the system was not reacting properly. To sum up; this was my first and most definitely last experience on board of an Air France 777-300ER. The service was fine but the seat discomfort made it one of my most uncomfortable flights ever. I would certainly fly Air France again (this was my fifth flight with them), but only if it isn’t a Boeing 777!
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Paris CDG
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes