Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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4/10

"looking for place to put their baggage"

(Hungary)

Trip Verified | Paris CDG to Budapest. More than 50 minutes since the boarding started people in aircraft were looking for place to put their baggage. No coordination between stewardess, no help, no idea what to do. Pilot 2 times ask from passenger to be faster. Many passengers had 2-3 bags, nobody checked that.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis CDG to Budapest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Sad, no organisation"

(Hungary)

Not Verified | Paris to Budapest. Sad, no organisation during the boarding, no coordination, bad staff work during boarding. Each passenger had 2-3 baggage, more than 50 minutes of boarding.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Budapest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Very poor business class"

(Portugal)

Trip Verified | Bought a seat in business class for this flight from Paris CDG to Lisbon. Everything at Paris CDG went smooth and comfortably, from the priority security screening to the AF lounge and Boarding. All staff was kind, specially the cabin crew. However: They had no business catering for me, and gave me a economy meal, with the promise they would send me a 50€ discount for a future flight with AF (haven’t received anything yet). The seats were not specially comfortable (standard economy seats) and legroom very short. Very poor business class, in an otherwise very good experience.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis CDG to Lisbon
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"don't dim the cabin lights"

(Portugal)

Trip Verified | Paris CDG to Lisbon. I don't understand why they don't dim the cabin lights on the early morning and evening flights so passengers can get some sleep. Cabin was very cold again but my request for a blanket was promptly accepted. Food was better. It departed and landed with at least 30 minutes delay but Captain kept passengers aware at all times of the reasons why this happened.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis CDG to Lisbon
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Food given was miserable"

(Portugal)

Trip Verified | Lisbon to Paris CDG. Operated by Joon aircraft. Legroom was insufficient so I had to empty the seat pocket. Food given was miserable and not fresh. Cabin crew professional but distant. It departed and landed on time. Totally full flight.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Paris CDG
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"No proper information was given"

(Germany)

Trip Verified | Basel to Paris CDG with Air France. Plane was heavily delayed. No proper information was given. Unprofessional attitude of ground staff. Flight was ok. Steward was helpful, while his female coworker was not.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBasel to Paris CDG
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service was bad to non-existent"

(Germany)

After the connecting flight from BSL was late we had problems making it on time. The plane was terribly crowded. To our surprise a family right next to us was travelling with a dog. The service was bad to non-existent. 2 crew members for a rather large area. One of them really into talking to French passengers while neglecting others. Only the food was ok - the rest was simply disgusting. Never again!
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis CDG to Washington
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Dreadful experience"

(United Kingdom)

Trip Verified | Dreadful experience. Orly airport is unusable. Long connection transferred from CDG to Orly with heavy bags on packed bus. Got to Orly, have to wait three hours to check in, no free seats, sat on floor and Air France staff are rude to me. Ordered to sit in a disabled reserved seat. Have had some good experiences in the past but good memories with Air France are becoming a distant memory...
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewcastle to Perpignan via Paris Orly
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"improvement on the service"

(Israel)

Not Verified | Flight from Bogota to Paris in the new Boeing 787 was nice and comfortable even in economy class. The service in Air France is outstanding. flight attendants are very receptive and show a good and educated way to help the people at the airplane. I liked very much the way Air France is doing things lately, its no doubt a great improvement on the service this company is bringing.
AircraftBoeing 787 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Tel Aviv via Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is outstanding"

(Ireland)

Trip Verified | Dublin to Singapore via Paris CDG. Flew La Première on the Paris to Singapore leg and return. This is my fourth time flying La Première with Air France and the service is outstanding. By far the best first class experience for me. All the fine touches start as soon as my flight arrives in Paris, escorted to the superb lounge in a limousine and again when boarding the flight. The return Singapore to Paris flight deserves a special mention. I met the stewardess that I had met on a flight in 2017 and the service was simply impeccable. When you fly with a great airline and you meet someone you know it certainly adds to the special touch. My only minor issue is the luggage delivery was slow at Dublin airport ( like in previous years) but Air France explained that this was due to customs check at Dublin airport so that is beyond their control. However notwithstanding my priority baggage came out much later as there was also a mix up re priority. Air France apologised and did reply promptly when I raised this. Entertainment on board La Première was OK but I would have loved to have new albums by French stars like Matt Pokora and older icons like Brigitte Bardot.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDublin to Singapore via Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes