Air France

✅ Trip Verified | I booked a flight from Paris to Beirut and because of the political issue, they said the ticket was fully refundable in voucher. After completing numerous online forms, endless follow up phone calls, they refunded a 718 Euro ticket as 84 Euros. Each customer service representative pawns me off to another member of their team including Saudi Arabia (nothing to do with my location or my ticket). I have spoken with at least 15 people in the process, and yet, I have still lost my money. It's been extremely frustrating and such a waste of time. If I knew this would happen I would never ever have considered AF.

Not Verified | Paris to Calgary. My return flight from Paris was supposed to be 5pm. However, 10:45 am someone called from Air France saying the flight was cancelled (regular business practice to save money) she only gave me an hour and half which was not enough to go through security and tax refund. So I called back and she gave me another flight one hour later but kinda threatened me that it was the last flight they offered. I thought that was rude since they are the one that cancelled the flight. Long story short I just had enough time to get on the plane. This airline charges more but offers less service which is not right

✅ Trip Verified | Manchester to Tbilisi via Paris and return. A320 Economy. Both MAN - CDG legs on time with modest but OK snack. CDG - TBS delayed because of problems with starboard rear door. Captain kept us well-informed throughout, before eventual transfer to another aircraft. Good inflight catering. Good customer handling of delay. Seat allocations maintained and luggage made the transfer as well. TBS - CDG delayed departure because of ATC problems but time made up en route. Good breakfast - a bonus because France isn't a great breakfast country by and large!

✅ Trip Verified | Aberdeen to Dallas via Paris. The flight from Aberdeen eas late and I missed the connecting flight so they put me on another connecting flight via New York. The whole trip took about 24 hours instead of 12 hours. The bad part is I was travelling with my 3 years old daughter, i can’t explain the torture i had to go through during the trip.The worst part of trip was Air France lost my baggage which had all my custom made dresses which I had specially made for my nephew’s ceremony. It’s been already 4 days, tomorrow is ceremony and Air France has no idea where my baggage is. I have called Air France more than 20 times and visited their office 2 times in DFW airport but still they don’t have any clue in which city or airport my baggage is. The Air France staff have acted so slow and carelessly, it has shocked me.

✅ Trip Verified | Bucharest to Zurich via Paris CDG. Air France is surprising me lately! Functioning like a clockwork. Both flights leaving at time and arriving early! Onboard service very good, very helpful crews. Only minus was the seat in the A318, on the second leg, which has a fix/blocked back. Sitting on the emergency row, so very good seat pitch. Highly recommended!

Not Verified | Mexico City to Paris. Rude staff and the food quality was terrible for me. Flight without wifi despite advertising that this service was provided. It was extremely cold and no alcohol apart from wine and beer. Departure from Paris with 90 minutes delay and I had to travel away from my partner due to their rules to make people pay even more. At the return, I forgot my phone in the toilet of the airport of Cancun and realised that I missed it when I was already in the aircraft but still on the ground waiting for the departure. I asked the staff to let me go quickly and come back as people was still boarding the plane and they said no and added that as it was Mexico, I could forget my phone and declare my loss when I will arrive in Paris. As it turned out my phone was found and returned to my home address.

✅ Trip Verified | New York to Belgrade via Paris. My flight from JFK was 95 mins late and I miss my connection flight. Then I don't have direct connection flight and I end up arriving in Belgrade 10 h late. Not to mention lost luggage, poor service both on the airplane and at the airport, small non-working screens on a flight. I will never use Air France ever!

✅ Trip Verified |  Paris to Nice. On my way to Nice I paid for a luggage 80€ and in Nice I didn’t receive this luggage. At the airport the air France staff in the office informed me that I’m entitled for refund. So I make a claim and never received this money. On the time of the claim i did not receive one phone call or email. I had to call and send email always. On top of all this I was not refunded my money back.

Not Verified | First, the flight, food and service were great. My issue is with the baggage policy. We flew business class from Atlanta to CDG, then had an internal France flight to Marseille. We returned on a flight from Lyon to CDG, then business class from CDG to Atlanta. Business class was not offered on the internal France flights. Business class is allowed 2 checked bags. This wasn't a problem on the outbound trip. On our return we had to pay excess baggage fees because the first leg of our flight was economy and we were only allowed 1 bag each. Multiple calls to AF customer service indicates this is their policy. The originating leg dictates the baggage allowance. So be aware even if you fly business class if one of your legs doesn't offer that level, you don't get the full benefits of business class.

✅ Trip Verified | Rome to Paris. It was my first time flying with Air France and the first impression I got after being boarded was the yellowed up plastic around the old screen panel on the back of the seats. The in-flight entertainment on the A380 was disastrous. To give the impression that they have more movies to offer, a movie with 4 languages would be displayed as 4 movies; touch screen was extremely non-touch-sensitive; screen pivot was broken. The saving grace was that I managed to get some sleep in the air. Air France booked a 75 min transfer for us, and thanks to landing 20 minutes early, we managed to board on time for our connecting to Rome. On our trip back at Rome, ground staff assistance was non-existent, the pre-checked-in queue for bag drop was slower than the normal check-in+bag-drop queue. A queue of 4 parties spent almost an hour moving down the line, I was only moved to the front during last call for check-in...I arrived 2 hours before scheduled departure. Connection in Paris CDG was horrendous, the moment we landed, we had to rush out of the plane, rush to a shuttle to take us to the transit area. It was the longest queue I have seen at an airport passport control. We snuck into a priority queue and went to the front. Alas, after clearance, we had to wait for a shuttle to get to another terminal. At this point, we were almost sure we would miss the flight. Disembarking the shuttle bus, we rushed to the terminal lobby and luckily managed to find our way to our boarding gate at last call. We were so glad Air France booked us on China Eastern.