✅ Verified Review
| Los Angeles to Venice via Paris CDG, returning from Florence via Paris to Los Angeles. Outbound flight on A380 in Premium Economy. It's almost a dedicated cabin, except the restrooms are at the rear of the aircraft in economy. Crew and service good; dinner was tasty, but didn't really notice that Premium Economy was upgraded as advertised. Mid flight an ice cream bar was served which was a nice touch. Breakfast was abysmal - basically nothing but sugar and nothing even vaguely nutritious. But the biggest downfall of Premium Economy are the shell seats. They are simply tortuous to sit in for any period of time, and sleeping was just about impossible. Even though the seat reclines within the shell, you still feel like you are sitting up. And even when using an inflatable back pillow I was extremely uncomfortable. The return flight from CDG to LAX was on a Boeing 777-300ER; this time the Premium Economy cabin had two dedicated restrooms, but the crew did nothing to stop biz or economy passengers from using them. Unlike the outbound flight the crew could not have been more disinterested. After serving dinner they disappeared for 8 hours. They did not even come around with water once during the flight. And barely a smile from anybody. Supposedly there was a mid-flight snack, but it was never announced or offered. The 777 has the same shell seats, and this time they seemed to have even less recline the A380. They also have a legrest which provides a little support for your upper legs, but unless you are 4 feet tall is completely ineffective. By the end of the flight both my partner and I had back pains. Air France needs to learn from Cathay and ditch the horrible shell seats. Until that happens we will fly Virgin even if it means the inconvenience of flying through London because it is a far superior product in both comfort and service.