✅ Verified Review
| On our flight to Paris from Los Angeles, neither movie monitor worked. Not only did they not work, both were stuck "on" so you had bright monitor lights shining in your faces while trying to sleep. It could not be shut off. Then seat 85K would not recline at all, it was broken. So, once the plane's cabin lights were dimmed and everyone around us was asleep, we were left with monitor lights in our eyes and one seat would not recline. I have a bad back so this only made it worse. The plane was full so there were no available seats for us to move. At one point, a flight attendant tried to tape a magazine over the monitors.... only to have them fall off into our laps 20-30 minutes later. These premium economy seats were $2700 more than coach seats, yet they were horrible and an unpleasant start to our vacation. The folks in economy watched movies and their seats reclined. I filed a complain when we got back home with Air France, only to find that Delta Airlines handles the complaints for Air France. They were sorry, and offered some free mileage for the inconvenience. Nothing more, nothing less. Well, this might be a good thing to a frequent flyer, but in our lifetime, we will never have enough mileage, with or without their offering, to earn anything. So the mileage offering was nothing to us. This was a once in a lifetime vacation so we paid the extra money for the upgraded seats, only to have these indicated issues. There is no skin off Delta's nose to handling the complaint. I got the usual "this is the best we can do" response. Despite my repeated emails to Delta about this poor offering, they will do no more. The flight back home, two weeks later was great. Monitors worked and the seats reclined, but needless to say, we started off horrible on Air France and it took 3-4 days for the aggravated back issues to subside. If this is how Air France feels, then I'd opt for another airline. And, if Delta is handling the complaints for them, I suspect they would be just as bad. Find another airline besides Air France and Delta. They are not the only ways to fly!