✅ Trip Verified
| Vienna - Paris CDG - London Heathrow in Economy almost a year ago. Booked the flight directly with AF/KLM on their website. VIE-CDG was actually a codeshare flight operated by OS. Not a routing I would have normally booked, but affordable options were limited due to a late booking and a long weekend in Austria. The flight from VIE arrived in CDG 15 mins delayed due to an ATC slot, which should not have been an issue, but it was. We had a scheduled transfer time of 1 hour, which was now reduced to 45 minutes. CDG is a disaster and even the scheduled transfer time of one hour would have been not enough to be at the gate before the official flight closing time. Long lines at passport control with no special lines for EU-passports and no short connection lines. Also, nobody there from the airline or the airport to assist with short connections. Then a bus transfer between the terminals that seemed to circle the whole airport with multiple stops and which took almost 30 minutes. CDG has to be the worst organized airport in Europe. When we arrived at the gate (the very last at the end of the terminal) just before the indicated departure time, the gate was still green as open. When the gate agent saw us coming she welcomed us by saying she knows that the flight from VIE was delayed, but the gate is now closed. The flight was probably oversold so she quickly closed the gate. When checking in in VIE for this flight we were informed the flight was completely full and only two last middle seats at the back of the plane were available (sounded a lot like oversold to me). AF then rebooked us to another AF flight leaving 6 hours later. When looking for earlier alternative we were informed the next AF flight was booked solid, so no chance (not good but understandable). When we asked to be put on an earlier BA flight that had availability (as stipulated by EU Law), we were told “that’s not AF policy”. When asked why no transfer support was available given the delay and short connection time, we were told “that’s not AF policy”. When asked why they did not hold the plane a couple of minutes as we were at the gate before the departure time and they knew that a 6 hour wait was the consequence, we were told “that’s not AF policy”. We were then issued a meal voucher, but we had to wait for hour at the counter till AF got the approval from OS Otherwise AF would not issue it. Because, we were again told it is not AF policy to take responsibility whatsoever for a codeshare flight. Ridiculous and insulting! AF’s policy basically seems to be to do the utmost to inconvenience its passengers. The flight to LHR itself was actually okay, as the plane was almost empty and lots of seats unoccupied. Service was average for Y. But given the whole transfer experience and attitude with AF at CDG I will do whatever it takes not to board another AF plane. I have been happily avoiding AF for the last ten years because of previous bad experiences, and I will happily continue to do so.