✅ Verified Review
| Had a bit of issue with my original flight with Air France from Amsterdam to Shanghai via Paris, so I had to pay additional fee to be rebooked to another flight 4 days later than my original travel plan, out of London. I was sold a flight that I couldn't use given that I wasn't aware that to change flight within Schengen countries that I would need a visa on my Chinese passport! Although it is passenger's responsibility to verify travel documents requirements, it would be helpful if airlines remind their passengers such requirements! I paid for a business class upgrade and that was gone too. So I was 4 days behind my travel plan and £370 upgrade gone and I had to pay another £240 to rebook my flight! The AF UK helpline staff were defensive on the phone and the first one I spoke to told me that I needed to pay for a whole new ticket!I had to use Twitter to get a sensible solution to my problem rather than speak to someone on the phone. At my departure date, when I got to Heathrow check-in desk, staff were just going through the motions. I couldn't check-in online on my 're-booked' flight, so I couldn't chose my seat and was given a seat that I wasn't happy with and again had to use twitter. it seems that Twitter is the best way to contact Air France when you have issues. AF twitter account changed my seat for the CDG to PVD flight before my London to Paris flight took off. The transfer time in Paris was a bit tight. When my flight from London touched down, it was already boarding time for the PVG flight and I had to rush to catch the connection flight. They had changed my seat to be next to a mother and her young daughter. I like kids in general but it was clear that they needed all 3 seats and luckily there were 4 empty seats in a nearby row and I moved there. I didn't understand why AF couldn't give me that seat in the first place. The service was minimal, I wasn't expecting much for economy but it was very basic.