✅ Trip Verified
| Brussels to Miami via Paris. This trip was the worst airplane travel experience I have experienced with an airline. Departure more than hour late from Brussels. Delay that ended at the stopover at Charles de Gaulle which left only 40 minutes for changing terminal, saving my golf bag that Air France did not want to take from Brussels because luggage out of dimension. At Charles de Gaulle, the operator, following a telephone call that she gave in our presense, was assured that the golf bag would be on our plane (AF90) despite our late arrival at our stop over joining the M50 boarding gate with shuttle to Terminal M and run to the end of the 300 m long hall where M50 gate is located without any help with electric car. After landing in Miami, waiting 45 minutes in the plane before a door could receive the passengers. After the customs formalities, waiting for the arrival of my golf bag. After +/- 45 minutes we were told that my golf bag was not on the plane (like 65 other luggages). Air France Miami assured me that my luggage would arrive the next day (Friday March 2). From there, it was only disappointment on disappointment because the luggage was not there the next day nor the day after. After multiple complaints, phone calls from us, it became apparent that the situation on the Air France’side was no longer under control since a mundial research had been launched. As a result, I bought what I needed to be able to practice the sport for which we are in Miami. Air France had assured me, in a mail, that the Company would refund me on the basis of the supporting documents. I sent the vouchers. After 6 days, the luggage was found and now, the Company tells me that they will refund only 20,7% of my expenses. The position of Air France which is intended to be a major airline is at least astonishing or intolerable. So I expect the full refund of my expenses.