Air Europa

Miami to Barcelona via Madrid with Air Europa. Business class on the new 787. Continued on to BCN. Nothing but wonderful things to say about the inflight services, however, nothing but bad to say about airport and reservations services. At all but one ground staff encounter in all 3 cities, employees are unfriendly to the point of being rude and seem either untrained or just incompetent. BCN Business Class check-in agent did not even greet me as I approached, instead waited for me to speak. He then opened my reservation and just stared at the screen until I prompted him as to what he was doing (“Just looking,” he said.) Sky Priority is not respected at any point in any airport. Reservations agents are hit-and-miss - some try to help, others referred us to Delta because “Delta sold the tickets.” Inflight, however, is a completely different experience. Cabin crews are exceptional, with a sophisticated, professional, warm style of service. There was always a flight attendant either in the cabin or walking through, and all were, without exception, friendly and willing to oblige as best as they could. Outbound, the gentleman serving our aisle ensured little things, like nearly empty glasses, were filled as soon as he spotted them. On the return MAD-MIA flight the flight attendant working our aisle was probably the hardest working F/A I have ever seen. Nothing was an inconvenience to her, everything was served with a smile and true graciousness. She even offered to bag our shoes and put them in the overhead so we could have even more foot room. Service from all crewmembers was anticipatory and courteous versus ground staff who apparently see passengers as an inconvenience.

✅ Verified Review | I flew Air Europa from Valencia to Sao Paulo via Madrid. Upon arrival in Madrid at around 9.30 pm, flight to Sao Paulo was scheduled for 11.15 pm. We are notified that the aircraft would be late, no reason given. There was a bit of a riot being created at the gate with an exchange of nasty words between passengers and Air Europa employees. Finally, due to pressure from passengers, close to 1 am, they tell us departure will be 7.00 am. The airline refuses to provide hotel accommodation, instead they send the 300+ passengers to a shared airline lounge. When the 300+ passengers arrive at the lounge, there was only one employee to greet us and she needed to check everyone in one by one. Each passenger seemed to take 5 or more minutes until boarding passes and passport numbers were recorded manually. People were left waiting in line for about an hour or more. I was one of the first to get in, but there was already nowhere to sit, people were lying on the floor. The lounge offered some drinks and food which quickly vanishes and never gets replenished. Coffee machines are out of order. We spend the night there. We board at around 7, we don't take off until 9. We are given the reason for the delay from the captain: "the plane was late coming from America last night". After 10+ hour delay, we take off. Plane was old, lavatories were not in a good condition. Food was poor. The way back: flight from Sao Paulo leaves slightly late. We arrive in MAD ahead of schedule, however, at 5.00 am. Long story short: my 7.05 flight to Valencia is cancelled and I was put on the 14.30 flight, which is, what a surprise, delayed - we don't take off until 17.00. They did offer me a hotel for the layover, which was nice. But the rebooking process was as follows: had to exit the airport and go to the customer service desk at check-in level. There was no sign that says "Air Europa customer service". Nobody knows where it is, employees gave me the wrong directions. Customer service gives me a voucher for the hotel, but are incapable of printing a new boarding pass. I have to stay in line at check-in to get one. I make it back from the hotel at 13.00. Monitor says "delayed". Finally, a feisty employee was insisting that I check my small bag, because "it won't fit under the seat or overhead compartment because the plane is small". I asked if it's an ATR 42. She says "yes." I say, I've flown that plane before and my backpack will fit. I keep my backpack, it fits with no problem.

✅ Verified Review | Miami to Barcelona via Madrid. I have only good things to say about Our Air Europa flight from Miami to Barcelona and our return Flight on 12th June. Our flight was smooth and comfortable, our flight attendants were awesome I especially want to thank an attendant on the return flight from Madrid to Miami, she was so kind and friendly! I would recommend this airline and fly again on Air Europa the food was great and the wine was quite good!

London Gatwick to Havana via Madrid with Air Europa. This was the worst flying experience I've ever had. The journey to Havana was delayed by 1 hour from London but at least we were able to get the connecting flight to Havana, which was then also delayed by an hour - no explanations provided. The food provided was poor, the inflight entertainment was all in Spanish, the plane was old and the seats didn't recline properly. The flight back was dreadful. It was delayed by 3 hours - no explanation provided. The plane was old - the seats broken, the space between seats so small that knees touched the seat in front, and the seats barely reclined for a 9 hour overnight flight so sleep was pretty impossible, and there was no inflight entertainment at all. No food or drinks were provided until we were 6 hours into the flight - and then it was horrible dried up sandwiches. Many people on the plane had connecting flights out of Madrid and we were assured that planes would be held and the connections made. With about another 25 people we arrived at the gate to board our connecting flight to Gatwick to discover that we would not be allowed on the plane - even though it had not yet left. We were told that we would be put in a hotel and could travel to Gatwick the next day. Most of the people on the flight from Cuba had the same experience and we're not able to get their connecting flights. We joined a queue at the Air Europa desk. It took us 2 hours to reach the desk to get information about accommodation - by this time the queue was about 200 metres long behind us and we had been joined by people who had been not allowed on to connecting flights to a range of destinations. In the end 8 people travelling to Gatwick stayed in the hotel and took the flight the next day. The others had to get the the UK the same day so arranged their own flights back at their own expense - no help from Air Europa. The flight to Gatwick the next day was fine, but then it was late landing, and the crew did not communicate with the ground staff about the baggage, so we waited 45 minutes for our bags and then I missed connecting trains. It took me 2 days to travel home from Cuba using Air Europa - never again.

I had booked 6 tickets with this airline as a family celebration to Madrid. We had never used this airline before and it will be the first and last time. We were delayed 90+ minutes leaving Gatwick, there was no explanation or apology. The air crew were sullen to the point of being rude. On the way home there was a particularly "charming" member of staff who when my son told her his seat was broken she just shrugged and walked away - didn't offer to move him, although there were empty seats. At the end of the flight two other staff members were so busy talking among themselves they did not say goodbye to passengers. If you have a choice do not use this airline.

Madrid to New York JFK with Air Europa - I selected Air Europa as they have a partnership with Delta and I have been a Delta flyer for many years. I flew to Madrid on Delta and came back on Air Europa as they have a 5.40pm departure which was very convenient to not lose a day of work in Madrid. This was my first and last time. The flight was delayed by 3 hours with no communication. The seats on board are the old style business class seats that are not flat. Onboard service was poor compared to other airlines even though the business cabin was not full. The food was awful - very dry and horrible selection. The WiFi was terrible - it didn't work and was 22 euros for 50MB which didn't last at all (I didn't download files or stream). On my Delta flight from JFK to Madrid, I had great service, food, comfort and unlimited WiFi service which worked very well for only $16 USD for 24 hours which can be used across multiple flights.

Frankfurt to Lima via Madrid with Air Europa. Flight from Frankfurt was delayed for 1.5 hours, so the connection in Madrid was very short. For all flights a bus transer was necessary - the direct gangway seems to be to expensive for this airline. I was very disappointed with the cabin crew - especially with small children they were very unfriendly and not cooperative (I myself haven't got kids, but close to me there were a few). The catering reflects the price level of the airline and the same for space and entertainment. They offer only a few movies, but all in 7 languages, and the selection was not too bad.

✅ Verified Review | I read the reviews for this airline prior to my flight so I knew I was taking a chance, flying with Air Europa proved to be a big mistake. I was on a round-trip fight from New JFK to Barcelona with a layover in Madrid. All flights were delayed and the return connecting flight from Madrid to New York was delayed 3 hours but we were not informed until we actually got to the airport shortly before scheduled take off. They did give us a free sandwich from a local sandwich shop in airport which was good. The worst part of the travel was both flights had limited air-conditioning and I felt like I was in a sweatbox for seven hours, it was awful. The staff rarely came around and offered a drink even though that cabin was so hot. Also on the flight from Madrid they didn't turn off the cabin lights even though we traveled in the evening and most people were asleep they didn't turn them off until five minutes before landing. Also, they had onboard entertainment but the movie shut off every 15 minutes and I had to keep restarting it, at one point I just gave up. Because of the bad complaints I tried upgrade my flight to business class however on my first flight they told me I would have to cancel and rebook the whole flight which didn't seem like a good option for me. I tried at the airport to upgrade my return flight my they wanted me to pay €3000 so that wasn't going to happen. The only bright spots for me with my bag was that it was quickly at baggage claim when I got home however my ride was late so didn't matter. I must say the counter the staff were very pleasant, however I will never fly or recommend Air Europa.

✅ Verified Review | We took Air Europa from Miami to Madrid. After 2 days flew to Barcelona, 8 days later Barcelona to Madrid and Madrid to Miami. The flights all left between 30 minutes to 2 hours late. Regarding the meals don't count with the what is served aboard because you will be disappointed. When we flow from Madrid to Miami the crew staff was rude, for dinner they served only one option of sandwich with cheese and pork which some of us couldn't eat - I asked if there any other option because I can't eat pork, one of the crew members told his colleague "We have vegetarian sandwiches but if we will give him one, every one else on the plane will ask for one". Usually with my experience on flights there is a vegetarian dish for some of us who don't eat meat, but in my case the crew member just told me that there is nothing he can do for me.

All 4 flights I took with Air Europa on my recent trip to Havana via Madrid, were either late departing, late arriving or both. The transfers were chaotic and badly organised. The first flight UX1014 to Madrid left Gatwick late, arrived late and as such I ended up running for the next flight UX51 to Havana. When checking in I asked if luggage had made it on the transfer and was told by the gate crew all luggage had transferred ok. On arrival in Havana, the plane was 45 minutes late as it had no docking bay. Amidst the total chaos at Havana airport and with no assistance from any staff or Air Europa representatives I had no alternative but to wait to see if my bag turned up, after waiting 4 hours and by 12.30 am to see if my case arrived I was told ‘no more bags, maybe later’? I queued for another hour and eventually reported the loss to lost property and was given the receipt. As a result of these delays I missed my pre paid transfer and had to hire a taxi to take me to Havana at a personal cost of $30. After numerous calls, messages to the lost property etc I was eventually reunited with the bag 5 days later – when I was in Trinidad, Cuba some 3 hours away. I will not bore you with the details of the arguments I had regarding who should pay for me being reunited with the bag, enough to say when I was told I would have to pay $400 for a private taxi to bring it to me in Trinidad my patience snapped. To continue on my cycle trip I had to buy toiletries,spare clothes, bag to carry them etc all of which I don't really want or need, I had to borrow socks and other items all of which is incredibly embarrassing and inconvenient. I had been no better than a nomad for 4 days on what should have been a great holiday, begging and borrowing, carrying my possessions around in a carrier bag. In addition to the loss of my bag I actually reserved on Air Europa web site seats prior to departure (at a cost of £48) which I did not receive these on the return leg – no explanation just ‘this is the only seat’ at check in? Despite over 40 emails and letters to the airline they continue to ignore all responsibility to the point when I call and speak to someone in English they hang up on me!Customer serivce with Air Europa doent seem to matter at all I will do everything in future to avoid flying with them. On a long haul flight there was no films available at all on any flights so beware if you are flying with them take a good book.