Air Europa

Not Verified | I understand budget airlines but you really get what you pay for. I flew an internal flight from Rome to Porto via Madrid to start my 5 week trip. It was cramped, no service but that’s what you pay for and usually fine for a short flight. One of The ACs above my partner didn’t work which was a struggle in the mids of the European summer. But when it came to getting off the plane. Everyone started getting their cabin baggage off and were waiting as usual. An arm rest actually broke off with just the weight of a cabin bag on it. And then when we realised our bags didn’t make it - to get shunned to person to another, with no one wanting to take responsibility for it, it’s been a frustrating week. We lodged the PIR form straight away. We were hopeful that the bags would arrive within the 24hours like normal. But no luck. The number they provided for us to contact didn’t work, we had to find the number from online. There was a lot of broken English on the other side with call service staff not being able to provide any info apart from “we will write a note and follow it up” 2 days later they found our bags. 3 days later we get one of the two bags. Half a week later we’re still waiting for find where the other bag is - apparently it’s still sitting in one of the airports but they cannot tell us which one or when we will get it. As we were moving around every few days, there was at least one call on our side everyday to check up but no communication on their side. There appears to be a lot of “let me put a note on the file” but no reading of “notes” from each staff. We are leaving Lisbon tomorrow morning and we were actually told “maybe best option is to leave your bag in Lisbon airport for a few days and you can pick it up when you past through to leave Portugal”. Sure with the 100 euro max compensation Air Europa claims they will give: guess I’ll have to buy myself everything from scratch and see my bag at the end of my league here. I wish I read all these reviews before travelling with this airline as it appears people have had similar Experiences. My friends and I are frequent travellers who have had bags delayed or lost a fair few times in all Our flights. But with the lack of caring or help from the customer service team- I would definitely avoid flying with them again.

✅ Trip Verified | Amsterdam to Madrid. I paid the XL seat and people were constantly passing by my feet to go to the bathroom, it smells the whole flight because of being near the Bathroom. Delay of course, ground service was poor.

✅ Trip Verified | Flew London to Madrid via Santa Cruz Bolivia with Air Europa. You have been warned. This airline is cheap for a reason. 11 and a half hour flight with broken seats that didn't recline, no working TV's and rude cabin staff. We did insist that we move from the broken seats/no working tv's but were simply moved to other broken seats with no working TV's by the cabin staff who seemed to enjoy being rude and unhelpful.

✅ Trip Verified | During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase. It was not found. After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa.

✅ Trip Verified | Madrid to Paris. Worst experience with delays followed by cancellation with no announcement, no hotel booking. Flight itself is very bad, seats unconfortable, staff unfriendly. They do not even offer free water or coffee. Never again

✅ Trip Verified | Havana to Madrid. On the 9 hour flight nothing to do, no tv screens, nothing. No phone charger. Plane was very dirty with front seat pocket hanging off. Staff not very friendly.

✅ Trip Verified | Lima to Madrid. The boarding went well and fast and nobody though about any delay, but once on board the plane we waited without any communication by the crew for 1 hour. The crew was stressed and nervous, after 1 hour from departure they served the first meal, with no option, only chicken curry with rice. After the first meal the crew disappeared, they didn't offer water or fresh/hot wipes. The multimedia was good, many films and good entertainment but you have to purchase the headphones on board for 3€ (with low quality sound).

✅ Trip Verified | I flew UX89 from Madrid to Santo Domingo. No boarding in groups, so usual chaos. When I approached my seat (47D), I noticed someone already was sitting there. A crew member came up and told me I was wrong (I wasn’t) and demanded I should take the seat behind it (48D in my opinion). I didn’t argue. Then of course a passenger who had booked 48D came up. The same steward suddenly explained to me that I am plain wrong and that 47F in fact was 47D. It took 2 other crew members to convince the steward that I was right. Unbelievable! A crew that is not acquainted with seat numbering! Horrible food, 3 Euros for headphones on an intercontinental flight. Of course my steward did not issue the immigration forms before landing, so customs took additional time.

✅ Trip Verified | Lost my luggage on my way from CDG to Valencia. Offered no compensation for expenses occurred and have still not recovered my suitcase after 4 days. No food or drinks available on-board, cabin crew only speak Spanish and ignore you if you ask for water. Return flight delayed 3 hours. Would not fly with Air Europa again.

✅ Trip Verified | Valencia to Paris CDG. This is a terrible airline. They charged for what is usually a carry on suitcase at 60 euros. Rude staff. No free food on board. Do not care about their customers.