✅ Trip Verified
| Amsterdam to Madrid. I could have flown with KLM for the same money but I decided to fly Air Europa for the first time because a Boeing 787 would be operating the flight. Always nice to fly a wide body aircraft on a short European route! I checked in 40 hours before departure with their IOS app. The app is very basic because there was no way to select a seat. I was asked if I wanted to pay more for a seat with more legroom and after selecting no, I was randomly allocated to a middle seat without the option to choose an isle or window seat. After the boarding pass was loaded in my wallet I was shocked because my name was misspelled. My surname was shown twice, while my name was correctly spelled on the reservation. To avoid being denied boarding I called their service center on Saturday. After waiting for 50 minutes on the line, I explained the problem to an agent and first he tried to let me pay 18 Euros for changing my name. I didn't agree because my name was correctly spelled on the reservation so something must have gone wrong from their side. After a lot of noise from his keyboard he told me it was OK and my name would be correct on the boarding pass. Not a great first impression! The flight itself was on time. At the airport I was able to change my seat to a window seat and add my Flying Blue number because it was mysteriously gone from the booking as well although I entered my frequent flyer number during the booking process. The aircraft (EC-MLT) didn't look in a good shape for a 2 year young aircraft. Filthy carpets, filthy seats and a grey/brown sludge coming from the air vents on the side and overhead panels. The entertainment system however is good and legroom is sufficient. On board everything is for sale just like a low-cost carrier. Not that I expect a meal or a sandwich on a 2 hour flight but a water or coffee would be appreciated. They advertise as a full service SkyTeam airline, but they are just another low-cost carrier. The flight landed on time at Madrid an after a long taxi ride we arrived at terminal 1. The jet-bridge was connected and shortly afterwards the jet-bridge retracted again, because this was an intra EU-flight and terminal 1 is only for non EU-flights. Airstairs arrived and we were bussed to the Schengen arrival area of terminal 2. I had my trolley checked in and waited at belt for the luggage to arrive. Only the priority luggage arrived and after 30 minutes the system said that all luggage was being loaded at the belt, while there were at least 100 passengers waiting for their luggage to arrive. Air Europa staff said 10 minutes, 10 minutes but nothing happened. It seemed they didn't care and there was confusion because suddenly luggage from another flight popped up on the belt and the Amsterdam flight disappeared from the screens. Finally 90 minutes after landing the luggage arrived. I think the luggage was transported to terminal 1 (where the aircraft arrived) instead of terminal 2. 90 minutes waiting for your luggage to arrive is insane. While the flight itself was fairly OK Air Europa needs to improve a lot of things to make it comfortable for passengers to fly with them.