❎ Not Verified
| Gatwick to Madrid, and the cabin crew were so rude! In my job, making sarcastic comments to customers is not appropriate, and we don't deal with people who have been waiting around for hours. In terms of the booking experience, the website is quite difficult to navigate, and crashes a lot. The first time I tried to book, it kept crashing at the payment page, so I called customer service. They told me that AMEX is not accepted (when the website says it is), so I booked my flight over the phone, with a different card. However, I received no email confirmation, just reminders from the website to complete my booking or it will be cancelled. So, I called customer service again, and they sent me an email. There is no way of just viewing your booking online to check details: you have to go to add luggage, or pre-book seats, or some other edit. The third time I called customer service was to send me a credit card receipt, or at least the booking details with price on them, as this was missing from the first one. It was hopeless trying to check in online, there is no way of skipping the paid-for seat reservation, and I wasn't fussed, so I couldn't check in online. Checking in at the airport, there were only two desks, and although only a short queue of people, 4/5 at most, each check in took ages. Compare this to other airlines with a smooth online check in and quick bag drop, and it really is behind the times. It took me less time to go through security! And finally, boarding with rude staff, who kept walking up and down the aisle pushing past people who were trying to put luggage overhead as quickly as possible. I was in a window seat, and the two people nearer the aisle were kindly waiting for me to put my bag overhead before stepping out. My little handbag was next to the seat for maybe 5 seconds while I put my bag away (and no-one walking past this far up) but the steward picked it up, shouted 'whose is this', and shoved it at me while I was closing the locker, followed by 'no wonder', as he had already told me I was in the way further down the aisle. Totally needless - he was such a jobsworth. Overall, not an experience I want to repeat, and I won't be flying with them again. It's just not worth the hassle.