✅ Verified Review
| After reading reviews I thought, could it be that bad for just a short European flight? Well, I regret ever spending my well-collected miles for a flight with them. Number one problem? Communication. Departing from Amsterdam with a delay a little less than 1 hour (which is doable) because of what? We will never know. No apologies were given. The good thing is that Amsterdam airport has a good mobile app and provides a lot of information so you always know upfront that your flight is delayed and gives opportunities to adjust plans. All set, finally in the plane. After a while you would expect some kind of service, maybe a drink, a small bite. Well, this is not to be expected with Air Europa. I know it was a 'short' flight but KLM for example always offers a drink, sandwich and a muffin. I ended up paying for a can of sparkling water plus potato chips which then was being charged as separate items since the crew don't remember the package deals. After a calm flight we arrived at Madrid airport, too late of course and I had just about 30 minutes to change gates. Once at the correct gate, everybody was already in line since boarding was about to start at that hour. Nothing happened for 2 hours. No announcement, no information, nothing. Finally the boarding started after 1 crew member was being dropped off by a bus just 10 minutes before, making it look like we were all waiting 2 hours for this lady to arrive. Once in the plane, the captain actually spoke to us and informed us they were having a technical error which has been fully resolved now and we could fly safely to Barcelona. OK, all good, so why were we still stuck with toilets closed, inside the plane for another hour? Everybody was hot, thirsty, in need of a pee etc, passengers were getting angry. During take-off the pilot flew straight into a thunderstorm, the turbulence wasn't very helpful. Traffic control 'forgot' to change the route? Once in the air, again no gestures.