Air China

Nanchang to Los Angeles via Beijing with Air China. By far the worst service I have experienced on a flight. I have a pretty high tolerance for bad service from all the years of flying domestic in China, however, this trip had to be the worst. I had my 2-year-old on a flight from Beijing to LAX yesterday, and when I asked the staff for milk when the baby was hungry. They told me that there is no dairy on board. I confronted her and told her that I was given milk on the flight from LAX to PEK and they replied that milk is only for premium economy and up clients only. Needless to say, this will be the last time I fly with this airline.

✅ Verified Review | Copenhagen to Taipei via Beijing. I flew with Air China in July and I have never tried a big international airline this disappointing. Economy class did not have individual screens for entertainment. Instead they had a few big screens for all in economy class. Fair enough. However, the screens only showed commercials and no movies, tv series or other kinds of entertainment. They had a few music options (mainly Chinese, fair enough the airline is Chinese), three channels was playing English music, but roughly around 15 songs. That is not a lot of entertainment for 2x7 hours. The staff was a bit rude and as an economy passenger you are pretty much worth nothing or so it seemed. The food was alright. But I will never fly with Air China if I can help it. It is not worth it.

✅ Verified Review | New York to Manila via Beijing. Although I experienced 2 delays in Air China flights, it was bad at the start of my journey. The first time there was flight delay what followed was security taking so long that resulted to the missing of my connecting flight. Although they were able to book me to a flight that waited three hours the further delay of three hours meant missed pick-up! My second experience in flight delay turned out to be worse because now that my flight is once more delayed, it would be a nightmare to miss the final leg of my journey. I run nearly passing out covering the distance and long lines of security and arrrived at the gate on time. Misfortune again struck me when I did not get my second luggage.

Orlando to Shenzhen. I booked my ticket on Air China's international site. It was very time consuming, and the amount of information I had to provide was so much that the system kept timing out. I would have to start over from the beginning each time. When I finally got all of the data input, along with my credit card data, I submitted my order. I Immediately got a page saying that there was an error in the request and the order could not be processed. What I didn't know is that this also meant they charged my credit card even though the reservation could not be made. I went through the entire ordering process again, and finally got my confirmation number. Two days later I was alerted that I was charged two times on my credit card, once for the error and once for the valid booking. Now Air China is saying that it will take 2 - 3 weeks to refund my money. We called Air China's China office, and spoke to them. They seemed to be aware of the problem and are working on it. I called the US office of Air China. I was on hold for 40 minutes and no customer service person came to the phone. My credit card company is also involved with this as a dispute. What should have been a simple order is turning into a nightmare of red tape. Isn't this 2016? I thought technology was much better now.

Xian to Guilin. We booked this trip almost a year out from the flying date. One of the first, if not the first to check in at the airport. We were placed in the very back row with the rear toilet alongside us. Not to mention the flight was about 40 minutes in departing, which did affect our night in Guilin adversely.

✅ Verified Review | Shanghai to Wenzhou. Air China was the most terrible airline I have even taken. They had no services at all. No meal, no water, no smiles. Cabin crew were unhappy to service passengers and they can't speak English at all. I remember that we boarded the aircraft at 9.05 but we were waiting inside the small aircraft (seats were too small) for more than one hour.

✅ Verified Review | Paris CDG to Taipei via Beijing. Air China was offering the lowest price on this route but the expérience was positive. The business class seat comfort was excellent, transforming into a lie-flat bed and flight attendants were very polite, efficient and discreet. Food was the only disappointment, but for the price paid, I recommend them and would use this airline again.

✅ Verified Review | Beijing to Munich on CA961. The Beijing T3 lounge is awful with terrible food and bad sockets. No separate passport checks for Business Class. Service has improved from previous Air China experience, and flight attendants attentive and flexible. However, the passenger besides me had a faulty table and was forced to change seats. No WiFi is available as per Chinese government rules. Entertainment is almost Air Koryo level. Other parts are slightly worse than Emirates. Very good for the money.

Flew Air China Beijing to London Heathrow return while working in China. The ticket price was around half that of BA and other major carriers but the service was not. While non-mainland Chinese customers may have their own views on mainland Chinese idiosyncrasies, I must remind you that the latter are Air China's main customer base. I would rate the airline highly for value, I speak Mandarin so communication was fluent anyway however the staff made a big effort to speak in English - I would definitely recommend this over 'premium airlines' if you want value for money as their aircraft ano service are very satisfactory.

✅ Verified Review | Xi'an to Guilin with Air China. Check-in was fast and easy, wished to have emergency exit seat and this was easy to get. Airplane with large space between seats, food very good. Flight departed on time, I enjoyed the atmosphere and the kindness of the cabin crew. Overall a very pleasant experience.