Air China

✅ Verified Review | Tokyo to Milan via Beijing. Horrible experience, not recommended at all. Maybe worse food ever for an airline (and I fly quite often), on-board entertainment system was half-broken (the movie froze every ten seconds so I couldn't watch anything). Cabin crew are really rude, no smiles no matter what, asking for a glass of water gives you back a annoyed face. Ok, it is quite cheap, but really, give you a favour and choose another airline.

❎ Unverified | New York to Bangkok via Beijing. I will never select them again, they are rude, the food is disgusting and they never leave on time - if you don't have a deadline then to meet or specific time you need to be somewhere they are perfect for you. They need to get it together. The food - everything was rice and chicken or rice and pork, my friend is vegetarian they said oh were sorry we don't have enough seafood dishes sorry. It's a 13.5 hour flight. What was she suppose to eat. They give you tiny cups with splash of a drink and then get mad if you ask for refill. You have to ask for ice! We get to Beijing and of course because it took them hour half to leave after we boarded, we got stuck in China they put us in some run down hotel. It was terrible.

✅ Verified Review | Ho Chi Minh to Vancouver via Beijing. Worst airline ever, flew from Ho Chi Minh to Vancouver, my baggage was still in China when I arrive in Vancouver. Air China didn't even bother notifying me or at least let me know what happened to my luggage. It was a hassle to get my luggage back. I called them 10 times, every time waiting 30 min on the phone but no answer. Finally got them back thanks to the help of the staff from Vancouver airport. Its impossible to call Air China office Vancouver from the number they provided. I will never fly with this airline again even their price is the cheapest. You get what you pay for.

✅ Verified Review | Barcelona to Vienna with Air China. To begin with I really fly a lot and hold a Platinum status and a Gold status at two different frequent flyer programs. I defenitely know what good service should look like. If there would be 0 stars to rate Air China I would do so. Cabin crew are grumpy and unhelpful. Entertainment system is a joke (if you find a movie in English you still have Chinese Subtitles). The cabin interior has the charm of the industrial seventies and the toilets are dirty right from the start. My second flight with Air China and the second time delayed because we had to wait for obvioulsy important passengers. I will never have another flight with Air China. I pity everyone who has to fly with this airline. You are also not allowed to turn on you mobile phone, not even in flight mode. Haven't had this on an airplane since more than 5 years. I want to say something at least one thing that's positive. I guess it's the food. The food was ok.

✅ Verified Review | Hong Kong to London via Beijing. Worst airline I have ever tried, from their online services to the flight quality. Their website is a joke, it keeps timing out and it doesn't allow you to checkin for flights that have intermediate stops. I have complained to one of their staff at the airport and they admitted that they have issues with their online check-in. The plane was also a joke, especially the one used to fly from Beijing to London. I'm 188cm tall, I didn't have enough legroom and my knee were pushed against the sit in front of me for 11 hours! The legroom was less than in a cheap low cost airline (e.g. Ryanair), how can that happen in an international flight where you need to be sit for more than ten hours! Let's ignore the cleanliness and comfort, but a minimum amount of legroom should always be provided. The flight entertainment was also embarrassing, straight out of the nineties, the resolution of the display was probably the same as one of the first smartphone ever produced, it was painful to watch, and the controllers of the entertainment system were unintuitive and most of the buttons to press were unresponsive. The meal quality was really poor, food was just a little warm, they gave us two options for the meals and they ran out of the first option immediately, I think they managed to serve maybe ten persons and then they ran out of it, speechless! To conclude our trip properly they damaged one of our luggage, we found the luggage completely open running around on the belt at the luggage collection, we obviously filled in an official complaint as part of the content was broken/lost. I think, no matter how cheap their flights are, we will never book a flight with them, worst experience ever!

✅ Verified Review | Ho Chi Minh City to Newark via Beijing. The absolute worst airline I have ever flown with. For starters they boarded us at 10:30am and we did not leave until after 2pm. They gave us no reason why, the weather was perfect and there were all types of rumors flying to where they could not get approval for us to fly over Russia. The staff is extremely rude, unpleasant and speaks next to no English not even understanding basic questions about food and drinks. At one point the staff told me and my neighbor sitting next to me we had to be quiet. Mind you we were talking quiet and politely. A couple hours later a couple of Chinese women were rudely talking basically where anyone and everyone could hear, but of course the staff said nothing to them. The food is disgusting and the only snack they offer is card board bread with a slice of fake ham. Then when I finally arrive at my destination they announce my name and then tell me my luggage was left in Ho Chi Minh city and it would be delivered to me 2 days later. Finally 2 and a half days later I get my luggage and the lock is missing and you can tell my luggage has been opened. I will never fly with this disgraceful airline again and I advise you too avoid them at all costs. I almost forgot to mention my tv monitor did not work, but it did not matter 95% of the movies were all Chinese flicks.

✅ Verified Review | Los Angeles to Tokyo via Beijing. Recently, I had a delayed flight and it turned out to be the worst flight experience I've ever had. First of all, hardly any of the staff can speak English. The ones that can speak very minimal English. They are not helpful at all and it seems like they don't know what they are doing. At times it seems like they are more confused than the passengers. When we had to get new boarding passes, the staff seemed very frustrated. There were 3 lines and I unfortunately stood in the line that had an employee who was trying to help the other two lines. He ended up attending to our line about half the time. Eventually, one of the the staff left and he ended up following her. They were never seen again and no one told us what was going on. Air China gave us a free night at a hotel since there were no flights available that night. It was a pretty bad hotel experience. The free stay would be nice if you came with another person, but as a solo person, you had to either share a room with a complete stranger or pay $100 for a single room. Ridiculous! When trying to reserve a room, the staff seemed very rude. They would say, "Wait a moment." They wouldn't specify how long I had to wait. When I asked them a third time, the guy appeared to make a number up just to shut me up. I saw another staff behind the counter playing a game on his phone. Customer service is non-existent in this company. They are fine when there are no problems, but when their are difficulties, they really need to manage the situation better. I'd say 75-90% of the passengers were confused based on what they told me and their reactions.

✅ Verified Review | Hailaer to Beijing. Check in and security check was easy and fast, but due to snow in Beijing no plane arrived. Our flight was delayed by almost five hours, we arrived Beijing at 07:00 hrs (am) instead of 01:50 hrs (am). No information in Hailaer - at least not in English. Sparse information in Chinese, our translater needed to ask the ground staff to find out what's happened. As compensation for the delay Air China offered 350 ml of water and an instant noodle soup - but without hot water (you needed to get that from the restaurant). The flight was okay, tight seat rows, no proper food but at least something and beverages where available. Not impressed!

✅ Verified Review | Beijing to Chengdu. Appalling service. We were scheduled to depart at 1700 and have just been advised that it will now be at least 2025 before we depart. Despite being a popular tourist route they have a staff member who speaks little or no English. Announcements are nearly all in Chinese. There has been no offer of anything to compensate for the delay.

✅ Verified Review | Hong Kong to Madrid via Beijing. Hong Kong to Beijing flight should've landed at 21:00 but we took off at 2200hrs! I lost my connection in Beijing to Madrid and Air China gave me a hotel room (it seems that some passengers had to share the room with unknown people!) and a seat in the CA907 flight the day after. When I arrived in Madrid, I didnt find my baggage: it will arrive 2 days later. Service on board is poor: it's a very long flight but the food was not enough (especially beverage: 2-3 glass of beverage in 11-12 hours, are you serious?), seats uncomfortable (it wasn't possible to reclinate it very well), hostesses and stewards are rarely nice and they couldn't communicate properly with non-chinese passenger because of their so limited english! They didn't know how to tell me at which time we will be landed or what I have to do when in Beijing. The most funny thing is Air China sent me an email to communicate me a change of hour of a flight, and the email was partly in english and partly in chinese! And then they sent me the same email totally in English - 4 days after my landing at home! Try to avoid Air China.