Air China

✅ Verified Review | Beijing to Manila. This is the second time in a year I have flown with Air China, and I can't sing there praises high enough. The price of a ticket for me to fly to the Philippines was cheaper than a return train ticket from London to Edinburgh! I've always believe there level of service is spot on. It's the Chinese national flag carrier so it's going to be catered more towards that culture. But there is plenty of movies, documentaries and music to keep you entertained. The food was perfect and the Chinese beer is excellent. Highly recommend this airline.

✅ Verified Review | Beijing to Singapore. With a decent price tag, the meal was tasty, the crews were friendly and professional on the flight, offered drink service after the meal service. Overall I would choose to fly with Air China again.

✅ Verified Review | Shanghai to Beijing. Chose this airline as it was cheaper and the timing gave me half a day more in Shanghai before moving on to Beijing. The aircraft type stated during booking was a Boeing 787-9, however, they changed this a few days before the flight to an A330. Luckily I had a point to check my flight booking consistently, as the seat that I selected (33A) was a premium economy seat on the 787, but an economy class seat on the A330- managed to move to seat 32A, which was a premium economy seat. The seat itself was identical to the economy class seat, with the exception of a different colour and generous legroom - I could stretch my legs fully without even touching the seat back in front of me! Before take-off, the cabin crew served drinks to the passengers in premium economy - a welcome service, but perhaps the standard of a premium economy class cabin, given that this was my first time flying premium economy. The flight was delayed-the boarding time was supposed to be 5:25pm, but the aircraft did not even come in until about 5:35pm! In the end, we landed in Beijing 30 minutes late. The cabin crew were quite friendly, giving out drinks quickly and clearing them fast enough. A meal was served on board, but I found it to be rather small compared to other full service carriers. The IFE screen, though touchscreen, was a bit small and the selection was quite limited. However, what I really found weird was the ban on all electronic devices - being used to being able to use smaller PEDs (with communication features turned off, of course) on other airlines, this was a surprise to me. Overall I found this flight to be enjoyable and given the fare, would choose them again.

✅ Verified Review | Shanghai to Harbin. Our flight unfortunately misconnected at Shanghai Pudong and Qantas rebooked us on an Air China which is two days later. The itenary was confirmed by Qantas staff and was in writing. When we arrived to check in with Air China, the check in staff was printing our boarding when he suddenly then tore up the passes. He then claimed there was a minor technicality with the ticket (the re issued ticket had its validity date set at yesterday instead of today when we were supposed to fly). He refused to offer further assistance and told us to contact the airline ourselves, even though we had no local phone to use. Basically he said that was not his problem. When we tried to seek help from a neighbouring female check in agent, she got up and yelled at us at the top of her voice to "get lost". We are stuck in the airport with no way of getting our flight rescheduled. It is really shocking how Air China can simply dishonour a confirmed itenary by another airline just like this. This experience left my girlfriend absolutely in tears. I am absolutely shocked how Air China's check in staff can treat passengers in such a dehumanising and humiliating manner.

✅ Verified Review | London to Hong Kong via Beijing. Plane was modern and clean. Staff spoke just enough English. Food not so good for European tastes, but enjoyed by Chinese who made up majority of passengers. Drinks served quickly and replenished during the flight. Seats were comfortable with clean blankets and pillows provided. Entertainment was limited but included some new Hollywood films. Phones not allowed to be used so bring laptop or tablet! Bearing in mind the price of the flights I can't see what people complain about. Bearing in mind the overall standard and price I would fly again.

✅ Verified Review | New York to Manila via Beijing. Horrible airline flight is delayed in Beijing going to Manila for 3 hours and the airline crew didn't say anything why the flight has been delayed. The staff don't know how to speak English so it's really hard to communicate with them. Never fly with this airline again they have poor customer service.

✅ Verified Review | Singapore to Beijing. Very comfortable flight, and the chicken noodle was delicious. The cabin crew were passionate at their job, flight was delayed and they offered concern to passengers who would miss their connections.

✅ Verified Review | Hong Kong to Moscow via Beijing. I can say that although it wasn't the best flight experience, it was not the worst either. If lack of IFE or decent meals is not a big deal for you, then Air China is going to be just fine. The cabin crew were friendly and accomodating despite the language barrier. I would fly Air China again.

✅ Verified Review | Air China Business class from San Francisco to Beijing on the upper deck of a fairly new 747-8. The flight was decent and food service was OK. From the reviews I read, people should be reminded that this is a Chinese airline and the entertainment system is tailored accordingly. Knowing this, I was prepared with movies on my iPad. Flight attendant service was adequate. Beverage selection and service can be improved - Johnny Walker "Red Lable" in Business? No issues with checked baggage. Air China provides and affordable choice to the budget minded traveler.

✅ Verified Review | Frankfurt to Shenzhen via Beijing. The key to tolerating a long flight is a good entertainment system since you are stuck in the plane with nothing else to do. I was shocked and disappointed at how bad the in-flight entertainment was! It's a small screen that was extremely pixelated, not touch screen, with a wired hand controller that dates to pre-internet days where you have to tab-tab-tab-select and oops you missed your target so start all over again tab-tab. The choice of movies and shows were kind of okay but catered to the Chinese. They also provided English subtitles but as the resolution was so poor it's not possible to read them! The more recent movie choices in English had the qualify of having been pirated. The audio was just awful. I gave up on the entertainment system an hour in, and read ebooks off my tablet instead! In this day and age, such a bad quality entertainment system is just unforgivable. The Chinese food was not too bad. The seats were just ok for an average-sized person but when the person in front of my reclined back, the entertainment screen was practically in my face and I had to in turn recline all the way back so I would stop kissing the screen. They wouldn't let anyone use any phones, even in flight mode! I would only fly again if there was a huge difference between the cost of their ticket and that of a more reputable airline. There are no USB hubs, and don't get excited when you notice there are power supply outlets under your seats, as they don't work! Our luggage arrived on time with no damage.