Air Caraibes

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 14 reviews
5/10
3 star Skytrax Rating
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2/10

"refused to refund my money"

(United Kingdom)

Verified Review | Paris to Pointe a Pitre. I booked a flight Premium Class flight through Opodo and I am due to flight out with Air Caraibes near the end of September 2017. I recently contacted my travel agent who mentioned that Air Caraibes had cancelled my return flight from Pointe a Pitre to Paris Orly and rebooked me for another flight 1 day later. I explained to Opodo that I booked this ticket 9 months ago and I also booked a connecting flight from Paris Orly to London on the same day that my flight has been now changed to which means that I will miss my Connection. Opodo mentioned that they could not do anything and I would have to speak with Air Caraibes. I transferred to Air Caraibes and the staff did not even give me a chance to speak, she was very rude and told me to go speak to Opodo and did not want to listen, I was speaking to her for about 1 minute. This service was very disgusting as I had booked 2 premium class tickets and I was expecting some sort of understand. I called back Opodo and explained what had happened and they didnt really care, I have asked Opodo to give me a full refund as my return flight has been changed for a different day and they are unable to give me an alternative flight for the day I booked to leave. It was even more upsetting as I check Skyscanner and found many other carriers offering flights however Opodo mentioned that the airline does not have alliance with these carriers. That said they still refused to refund my money. I asked Opodo to find me an alternative flight to leave 1 day earlier so I can make my connecting flight however I have not yet heard back from them and it has been 4 days now.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteParis to Pointe a Pitre
Date FlownSeptember 2017
Ground Service 12345
Value For Money 12345
no
8/10

"Service onboard was very good"

(Ireland)

Verified Review | Air Caraibes direct flight from Paris Orly to Pointe-à-Pitre. Lounge access in Orly but not a great selection of food. The lounge was calm and not too crowded. Good service on board with a 2-2-2 configuration. As I was travelling on my own I opted for one of the aisle seats in the middle. That way I had direct access to the aisle and nobody will need to step over me to get to the aisle. The food served was good and the cabin spacious. The return flight was delayed but it didn't worry me too much as I had no connecting flight to catch. However the lounge in Pointe-à-Pitre was quite basic with not much to eat. Nevertheless the ambiance was calm and relaxing. Service onboard was again very good and the food delicious.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteParis Orly to Pointe-à-Pitre
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"rude customer service"

(Guadeloupe)

Verified Review | St Martin to Paris Orly via Pointe-à-Pitre with Air Caraibes. Seats are very narrow and legroom very limited. On the outbound flight to Paris my individual screen along with numerous others in the Economy cabin were not functioning and despite advising the crew nothing was done. Both out and inbound flights to and from Paris were delayed and very disorganized boarding process didn't help. Poor seat cleanliness and rude customer service.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSFG to ORY via PTP
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a very bad experience."

(France)

Verified Review | Paris Orly to Punta Cana (Dominican Republic) with Air Caraibes, and a very bad experience. 36 hours of delay. Very old and dirty plane, and no inflight entertainment screen. The cabin crew were extremely unpleasant, and Air Caraibes Customer service never answer to me. You have a number of your seat but when you arrive in the cabin crew just say "you can sit where you want"! Crazy, and it was unconfortable travel
AircraftB767-300 ER
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteParis to Punta Cana
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

Air Caraibes customer review

(France)

Flew from Paris to Cayenne on October 2013 in business class. Overall good experience nice lounge in Paris Orly South fast track to go quickly from customs and police. Good seating on board with a 2x2x2 configuration. Not a full flat but a 160 degrees recline seat but very comfortable. Very good food and excellent champagne. But the most interesting is the price: 1600 euros Air France is much more expensive comparing with Air Caraibes.
Cabin FlownBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Air Caraibes customer review

(France)

Flew July from Cayenne French Guiana to Paris in Premium Economy during an overnight 8 hours flight. Food ok seat premium economy standard seat. Very friendly service my wife's IFE was not working crew were nice and asked another passenger if he would move as he was not using the IFE.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

Air Caraibes customer review

(France)

Travelled from Orly via Pointe-à-Pitre to St Barth. Newish 330 across the Atlantic with comfortable and fresh Business section - nearly flat with large screens. Friendly service with OK meal service. Helpful transfer process in Pointe-à-Pitre and then small plane across to St Barth. Competitive pricing translated into great value.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Caraibes customer review

(Belgium)

I flew on TX from ORY to FDF have to admit I was quite impressed. The PA in 3 languages including Creole meal was great with Caribbean touch and 2 options in Eco PTV on board (larger than AF COI very high density) cheaper than other competitors. Colourful friendly cabin crew and on time performance was great. Very professional.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Air Caraibes customer review

(France)

I was really surprised with this flight between Cayenne (French Guiana) and Paris in business class. There is a new business class on the A330-300 angle lie seat with a recline of 160° 18 seats with a configuration 2x2x2 outbound 8.5 hrs flight to Paris. Very good staff during this night flight I called to get some water and the attendant was there within 2 minutes. You can really sleep well in this new seat inbound 9 hours flight very good food wine champagne with attentive service - really worth the money. Only 1300 euros for a return ticket.
Cabin FlownBusiness Class
Value For Money 12345
yes
4/10

Air Caraibes customer review

(Switzerland)

ORY-PTP return in Business Class. On the outward flight from Paris we were first told we would have to fly via Fort de France eventually they got us a seat on the initial flight. It was a leased aircraft of Hi Fly. The cabin was filthy plastic spoons on the floor the seat with bread crumbs dust and grease everywhere. The seat was at most an Economy + seat. The entertainment was of no use an economy tray with inedible food. No curtains to separate cabins and galley. Not to speak of the condition of the toilet. I feel it is not correct to not provide excuse and compensation to passengers if the delivered product differs so much from the purchased one.
Cabin FlownBusiness Class
Value For Money 12345
no
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