Air Canada

✅ Trip Verified | Toronto to London. This review is only for Check-In desk staff. My kid and parents were travelling, and their seats were not together. The staff were humble and helpful and went above and beyond to get their seats together. I really appreciate her efforts as my kid was just 21 months old. I'm really thankful to that lady.

✅ Trip Verified | This past Thursday we were on our way back to Vancouver from DC through Montreal with Air Canada. On the second leg of the trip, we were seated in the 15th row (preferred seating) in front of the exit row and discovered our seats didn’t recline. We asked the flight director if we could move and before take off he remembered our request and moved us to two vacant bulkhead seats. The rest of the flight crew were just as professional and attentive. We felt it was important to acknowledge that this crew went above and beyond to make our trip enjoyable!

Not Verified | Toronto to New Delhi. I waited to purchase duty-free and was told that the it was impossible to do so as there are less than 2 hours left in the flight. I originally pushed the service button 1.5 hours prior to the duty-free closing and not one crew member came to my assistance. I then went and flagged down a crew member explaining the fact that I've been waiting for 1.5 hours to have someone bring me duty free. She then left and said that she would return in 15 mins. 15 mins later she came back notifying me that the flight had passed the 2-hour marker and was unable to provide duty-free. So, because it wasn't my fault and yet the crew members for not entertaining to the service call, I have realized how bad Air Canada is and as a Canadian disappointed at the service we offer. Will never be using Air Canada again. Would rather fly with an airline that cares about the travellers.

✅ Trip Verified | Dubai to Toronto. I was travelling with 3 kids and my husband. My 2nd daughter got a bug bite. It is very common for her to get that. It was itchy and she was crying. The lady behind us told the flight attendant that she was hurt. The flight attendant called nurse on board and one nurse came and assisted her. Everything was okay. She didn’t get any medications and slept good. Before reaching Toronto airport, I asked the flight attendant, do we have any procedures to do because of the bug bite? She said, just give your address and she was the one who was doing everything. But, when we went to the gate for boarding to Regina, they said, we are not allowed to travel until we get approval from med- assistant. They send us to the customer service. It was very hard for us because I had to travel with 3 kids and walk all the way to customer service. They all were tired of 2 days of travel. I didn’t get good experience from the person at the customer service. We missed our flight to Regina. We called med- assistant. The med-assistant said, my daughter has to be consulted by on call doctor in air canada. Otherwise, I have to take my kid to a clinic and fill out a 6 page form! But without doing this all, they sent us to Winnipeg. So we had a bad experience in our travel.

Not Verified | Montreal to Dubai via Toronto. I would like to express my disappointment with Air Canada customer service. I had a flight delay in Montreal, causing me to miss my flight from Toronto to Dubai. Customer service failed to book an alternative flight and they are not responding to my communications through emails, and no one is answering when I am calling on the phone. In Montreal, me and some other passengers were promised a booking for a direct flight from Toronto to Dubai. When we reached Toronto airport, we were surprised that they booked us on British Airways via London with no consideration to the class of booking we had or visa restrictions some might have which was clearly explained by me to their staff in Montreal. The only option was Emirates. Air Canada staff couldn't book us on Emirates with an excuse of no seats available. I booked on Emirates myself, and since then I am sending emails for refunds, and to express my disappointment, with no response and no care for my needs as a customer. I really don't recommend Air Canada, because if you got stuck with the customer service, you will never receive good service, neither help.

✅ Trip Verified | ✅ Trip Verified | . I was very happy with the service in this flight. At Rome airport, Air Canada provides access for business class passengers travelling to the Casa Italia (Air Italia) lounge which was a memorable experience with all the Italian flair one experiences in Italy with food wine and hospitality. The plane left on time and the pilot strolled through the cabin before we left and advised us we would arrive in Montreal half an hour early. This was excellent news as I was making a connection at Trudeau Airport for another flight to my home. The food and wine were excellent on the flight and the staff were friendly and provided service when needed. I also really liked the selection of films on the IFE as I am travelling on quite a few Air Canada flights this fall and I appreciated that there are still more films I look forward to seeing. I'm a tall guy and was in the air on this and a subsequent flight for 13 hours so I really appreciated the big comfortable seat/bed, pillow, blanket and service. I highly recommend their business class service if you are travelling to or from Europe.

Ottawa to London. I had ordered the Jain meal, just to see what it was about. It came on a tiny tray with a small container of a few slices of cucumber and tomato, a container of pieces of fruit and a hot container with steamed basmati rice, steamed broccoli and a portion of chick peas. One of the most bland meals I have had. The second round of food was a dry rice cake and fruit. The seats are not very comfortable; they should consider to replace them with the type of seat where the bottom slides forward and the inside of the back changes angle. How does this airline maintain its 4 stars when supposedly inferior airlines offer better food and seats in economy? Had the meal been better, the rating would have been a 7/10 or 8/10. I will seriously consider connecting in Montreal to access European airlines and avoid Air Canada.

✅ Trip Verified | Had a serious delay at the Canadian Border, so tried to call Customer Services to inform them that I might be late in check in. Was on hold for +15 minutes twice. No operator or consultant available. Arrived at the airport 15 minutes before gate closed, informed client manager at the checkin line. Was told to wait my turn. Obviously then missed the flight. The ticketing office offered me a ticket at 3x the original price. For my luggage refund I have to apply online but that could take weeks. Customer service at the ticketing counter was callous and not interested in their clients. I was in the line there for another 20 minutes. As a consumer I will vote with my wallet. Air Canada will never have the pleasure of my clientele ever again.

✅ Trip Verified | Toronto to Vancouver. This airline is getting more and more ridiculous by the day. They keep eliminating staff and replacing them with machines. Remaining staff are getting more and more useless. Now they have started charging for one single luggage unless you pay their high fares. If you want to check in your small carry on bag they charge you $30. Limited food options in domestic/North American flights are outrageous for what they are for such low quality and the food in international routes are hardly digestible. In the world that most airlines are competing to get worse Air Canada is one of the top contenders.

✅ Trip Verified | Vancouver to Yellowknife. The flight itself is fine, flight crew are nice, but the customer service on the phone is horrible. My bag got lost on the way to Yellowknife. I am here for work on a tv show and have speciality clothing and other things I need to go to work with and they cannot tell me where my bag is. The call centre seems like it is in another country and they have no idea what they’re talking about. Very disappointed with this customer service and I still have not received my bag.