Air Canada

✅ Trip Verified | Fly between Vancouver and London Heathrow frequently and decided to fly in Air Canada Premium Economy in November. The experience was a major disappointment - the Air Canada premium product is far below the standard offered by other major carriers, including British Airways on the same route. Dinner was marginally better than economy class but wines were exactly the same as offered in economy. Breakfast was appalling - a slice of cake, a small yogurt and one cup of weak coffee. The food on BA is considerably better and they provide a hot breakfast. While the seat was more comfortable than in economy, it came with a flimsy pillow and a useless acrylic sheet that passed for a blanket. BA provides a quilted blanket. Service was generally mediocre; none of the FAs seemed interested in their jobs. Overall, Air Canada’s Premium Economy product and service is disappointing and definitely not worth the hefty additional cost.

✅ Trip Verified | Some of the worst customer service I have experienced. We were delayed due to a security malfunction in the screening area. We arrived at the gate at 7:06am and were denied entrance for our 7:00am flight. Many people were paged over the intercom about their flights giving them warnings and we were not. The lady at customer service then had the audacity to say “if you were paged, would you have made it?” As if it’s not their responsibility to do so regardless. Also the same lady said there was a flight at 8:00am but she couldn’t book us in because of the time. I was furious at this point as they sent us back out to the ticketing booth where there were about 15 employees behind the desk and only 3 at the computer. We waited over and hour to be attended to. At this point I just wanted to get on the next flight when I was told that a one way ticket would be $700 - more then our original round trip. An absolute scam if you ask me, but of course with everything already booked we really had no choice.

Not Verified | Edmonton to Sudbury via Toronto. Don't trust anything there agents tell you on the phone or in-person about there cancellation policies, no matter what type of ticket you buy you will get screwed out of money! They lie and change their policy to keep your money if you cancel or change flights. Terrible customer service, I wish WestJet would step up and take the reins as Canada's top airlines to stop the kind of things that Air Canada gets away with.

✅ Trip Verified | Booked the flight, Vancouver to San Diego return, because of the departure times. Sometime later the return flight was changed from 12.35 to 17.00 and now arriving into Vancouver at around 20.00 instead of around 15.39 but by now this was too late to get an alternative carrier. At San Diego airport time of departure was listed as on time but a little later was changed to 18.00 then 18.16. It was not until 18.45 we actually took off as we had to wait for the incoming flight which actually arrived at 18.05 to off-load and be cleaned, etc. We finally arrive in Vancouver at 21.50 with no apology from Air Canada. At check-in at San Diego I was told that I had to put my carry-on under the seat (it is smaller than the 55cm x 23cm x 40cm allowed), this did not happen for the Vancouver to San Diego part. So now I was sitting for over 3 hours with my feet on top of a 20cm bag and could not lower the tray as my knees were too high.

✅ Trip Verified | Extremely expensive domestic flights. $764 for one way economy from Vancouver (YVR) to Toronto (YYZ). Booking confirmation says the ticket is fare class H which is supposed to accumulate 100% Aeroplan miles and PQM but when checked in, fare class changes to basic economy and only 25% miles and PQM are given. Priority bags do not come out first. Very limited food options in Maple Leaf Lounge.

✅ Trip Verified | Edmonton to Las Vegas with Air Canada. Terrible seat space. If you are over 6 foot you will want to upgrade or better yet book Westjet. I fly economy with them at 6'4 and never have an issue. Staff are decent.

Not Verified | Excellent staff. I hope someone from Air Canada reads this review. I flew on Monday 11th, November with AC859 from London to Toronto. All the cabin crew were friendly, supportive and looked like they love their job. Most of Air Canada's crews are like that but last night it was beyond good. Although the weather conditions were bad and we landed with delays the captains are awesome sharing with the news and extra smooth take of and landing .They never lost their mood and kept on serving us. Thank you very much.

Not Verified | Worst experience with an airline. We flew from Montego Bay to Toronto Canada as a layover. As we boarded the plane the Captain advised that it was snowing in Canada, but we will be on time. As we arrived to the Toronto airport we spent a hour and a half on the runway. Due to traffic and the airline plowing. You would think they would of plowed ahead of time or at least prepped for snow. So are connecting flight was boarding in 20 minutes as we lay in wait on the runway. We checked Air Canada site and it stated that our connecting flight was delayed 2 hours. So my wife and I believed we had time to make the connecting flight being that we were sitting for our an hour on the runway. Well we were wrong not only didn’t they let people with connecting flights exit off plane first but the staff and the website lied about the delay. (The connecting flight was on time) As we approached the gate to our flight we were stopped and not allowed to enter US customs because they closed at 9pm. We arrived at the gate at 849pm and had time to walked 50 feet to customs. But not to our knowledge Air Canada already rebooked our flight for the following day for 920pm without advising us. The staff was rude and blamed it on US customs even after we told them we have 11 minutes. Then they advised that we couldn’t go through customs because our check bag was on our previous flight. We explained that they can send the bag at a later date because we have to get home to our kids. Note there are over 25 other people they denied as well. Also, other airlines sent our check bag at a later date of flights were running late. Furthermore, Air Canada did book our hotel rooms but did not state when we had to check out. So at 11am the next day we received a phone call that we have to check out. Our flight wasn’t due to arrive until 920pm. What were we supposed to do from 11am to at least 7 pm. With no winter clothes because we are coming from Jamaica and we didn’t have our clothes due to the checked bag being on the previous plane. We called several Air Canada customer service lines and we met with excuses. I will never fly Air Canada or will recommend this airline. We were warned but decided to try them out anyway. Lastly, my wife checked for flights and they had a flight leaving Toronto at 11am the next day but Air Canada boomed is on the last flight leaving because it was more convenient for them. Absolutely no regard for their customers.

✅ Trip Verified | Toronto to Providenciales. This is the second time within a year that I have shown up to the airport in Toronto to check in for my flight to discover that the ticket I had booked through their app did not get paid. Last time I missed my flight entirely and Air Canada did nothing to rectify the situation telling me it was an issue with my bank. I ended up flying American. This time I once again arrived at the airport to check in, to discover I had to go to ticketing and purchase the ticket. At no point in either of these situations did I receive a notification that the ticket was pending payment, rather I received a reference number and 24 hours prior to my flight I began receiving check in notifications. This was the similar experience I had last flight. This time when I booked the flight I had my bank on the phone to ensure it wasn’t on their end. They confirmed it was not. Both times due to their issue I was inconvenienced and stressed about not being able to return home to my family in time. Air Canada charged me for my baggage and only offered up that it must be an issue with my bank. Unacceptable service and poor communication. Thankfully I was able to get on my flight this time.

✅ Trip Verified | Whitehorse to Vancouver via Toronto, Air Canada turned me away at the airport. Never try to fly with your pets in the cargo hold. After booking my ticket, I called to book my 2 cats in the cargo hold. I was moving across the country. Everything was fine and I booked my pets. On the day of the flight, I arrived at the airport only to be turned away due to an embargo on flying pets. They did nothing to rectify this and left me stranded. I ended up having to fly with Air North and Westjet who were great.