Air Canada

✅ Trip Verified | Frankfurt to Calgary, B777-300ER economy class. Having flown to and from Europe to and from YYC on Air Canada several times and exclusively since September, I was hoping for a standardized product in economy class. Each time, something has been a bit missing: poor French skills, inaudible captain PA's, etc. The food, entertainment, and cabin cleanliness was relatively standard, including this time. The attendants this time were especially bad. In particular the one who served me, who handed the food to the passenger on the aisle, and have him figure out the portion and pass it to each of us. The announcements were impossible for me to hear because of so much feedback on the PA. Sometimes, French announcements were absent.

✅ Trip Verified | My wife and I booked tickets to fly Toronto to Saskatoon in Nov, well in advance of our trip in Jan to attend a wedding. After many AC initiated changes to our booking, I.e. flights, times, seating, for fees and over 7 hours of discussions and holding on AC’s service line we finally made the flight. We have just learned our sons who are flying Air Canada to meet us today had their flight canceled several hours before departure and rebooked on a later flight. Air Canada’s performance apprears to reflect a mantra of ‘We are not happy until you are not happy.’ Any option is better than Air Canada!

✅ Trip Verified | Calgary to Kelowna. I will never fly Air Canada again. Despite checking in more than two hours before my flight, my luggage was offloaded for some reason and missed the flight from Calgary to Kelowna (along with a number of other passengers). I have had to ring and ring to ever get an update, was told it would arrive when it didn’t and have ended up missing a significant part of my ski holiday. And I still haven’t got my luggage.

✅ Trip Verified | Toronto to Seattle. Horrible airline, horrible service. Flight was deplaned after late boarding due to mechanical issue, then +3 hour delay and gate change with no meal voucher or reimbursement. Once on a new plane and in flight, cabin was horribly hot and service was non-existent. After landing at SEA, no gate was provided – we had to wait for a bus to take us to the terminal, and then had to walk the full length of the SEA terminal to leave. Tried to receive compensation from customer support but they have no phone service for customer support (wild) and refused over email after many attempts. Will never fly Air Canada again.

✅ Trip Verified | Toronto to London. Fantastic experience. Valet service took me from connecting domestic flight straight to the gate. Excellent service, food and comfort throughout the trip, both before and during the flight.

Not Verified | Flew into Tokyo from Bangkok on ANA, Nippon on a 787, economy class. We were offered water within 30 minutes of takeoff, a full elaborate and delicious dinner after an hour, then another drink service half an hour after that. We were offered a snak and drink again before landing. All of this on a 4.5 hour flight. The seats were a comfortable width with good leg room. This was a great flight experience. We were connecting on Air Canada Flight 2 to Toronto, connection time was 55 minutes, we were at the gate in about 25 minutes, boarding had not started, we boarded and lifted off about 45 minutes late, something about baggage loading problems. We paid extra for a preferred seat were in row 18 at the bulkhead, seat location was good, seat itself was very narrow and uncomfortable. (extra seating probably means extra luggage and with the allowance of 2 checked bags per person might explain luggage loading problems.) Three hours after takeoff there was no service whatsoever, not even water. Then there was an announcement that Air Canada was implementing a new service, they were offering a hot towel service and the availability of both hot chocolate and sparkling in Economy Lass. A special representative was on board to explain this innovation and to hand out a 20 question survey on this startling innovation. Water and a meal service followed. The main was horrible, a tiny salad, a tiny bun and a Twinkie like desert. After a discussion with their service people water was offered more frequently. An attempt to order duty free on board failed, an attendant tried to help but was not able to place the order. The duty free cart came by when I was asleep so no success there. This 11.5 hour flight was a very poor and uncomfortable esperiance. In the last two years we have travelled on KLM, Lufthansa, Air France,West Jet, Bangkok Air. All of these airlines provided better service and a much higher quality food service. Shame on you Air Canada. I will not use you again if I can help it.

Not Verified | London Heathrow to Toronto with Air Canada. I am a million mile flyer so I have a lot of experience with traveling. I fail to understand why the baggage retrieval at Pearson Airport is consistently the worst I have experienced. Comparing Toronto with Paris, London, Zurich, Hong Kong, Vancouver, New York etc. etc. Typically, baggage at Toronto takes 30 to 50 minutes after having passed through customs and immigration. One wonders why the bags are not waiting for the passengers when they emerge from customs and immigration. At most other airports I have my baggage in no more that 20 minutes. In London, my bags are always on the carousel before I arrive. This continues to be an issue at Pearson (Air Canada) Terminal 1. I primarily fly Air Canada so my experience is with them. Frankly, I don’t care whether Air Canada blames Pearson management or whether Pearson blames Air Canada baggage handlers. This is a serious customer service problem that should be rectified. It is an embarrassment to Pearson and Air Canada both. Particularly since other international airports don’t seem to seem to have this problem.

✅ Trip Verified | Our flight Vancouver to Honolulu was delayed and almost didn't make it to our scheduled tour. I thought maybe just this one time only. Then when when we go back home, our flight were cancelled. Hotels and taxis were compensated , we ended up stranded in a hotel. Never again we will fly with Air Canada. The delays and cancellation is not worth the money you spend. I won't recommend.

✅ Trip Verified | Biggest Air Canada fan waning after A220 inaugural Flight Experience. I purchased a Comfort Class ticket on the Air Canada inaugural A200-300 flight on January 16th between Montreal and Calgary. When I reached my seat, boarding in Zone 5 I found that my aisle seat was already being encroached on by a Plus Sized passenger who had moved the arm rests up as he could not fit the confines of his seat. This was certainly not a Comfort Class seat experience from my perspective, although probably an Air Canada bargain at just over $500. I thought Air Canada would put their topnotch flight attendants on this flight as it was an inaugural flight of a new aircraft type! Instead the economy cabin was blessed with 2 lack lustre crew members. I went to use the washroom at the back of the airplane and two service carts were blocking the access to the lav that was open while the 2 flight attendants were busy snacking and socializing. The male flight attendant later manned the Bistro Cart in the aisle offered the menu to me and I had to ask him if he had my prepaid voucher recorded on his manifest. He looked at a sheet of paper on his cart, then looked above at my seat row and number then offered the meal item and snack item. I chose for a meal item the mac n cheese which was one of the few hot items available. The flight attendant warned me that it would be at least 30 minutes because he would have to heat it up first. This, while the plane was over northern Ontario. I decided by the time we were flying over Saskatchewan, I would check on that 30 minute Mac and Cheese. I went to the rear galley and found a female flight attendant freshening up her makeup and I asked her if she knew anything about the 30 minute Mac N Cheese I had ordered off the Bistro Cart and she opened the oven and found the cardboard box with the Mac N Cheese which was probably cooking for and hour and a half. She admitted that the Male flight attendant could not remember who ordered the item.

Not Verified | Calgary to Frankfurt via Mumbai. The flight was delayed out of Calgary due mostly waiting for deicing as the weather was not horrible. Upon departure with almost 1.5 hours initial delay, the plane finally made it to Frankfurt with just 1 hour delay. However, they could not make sure that the passengers that were connecting to a Lufthansa flight to Mumbai with just 1.5 hrs connecting time could at least make it to their flight. They have code-share and it is their responsibility. Lufthansa left without a single minute delay leaving passengers stranded at the airport for an indefinite time. There were many plans that have to be completely revised and rebooked with much loss of money and time. Absolutely horrible service by Air Canada, not only this time but most of the time. This is one of the worst airlines in the world.