Air Canada

Not Verified | Mexico City to Winnipeg via Toronto. Purchased ticket in November. Checked in at Mexico City at 12:00. No seat assigned in final leg. After 4 hours on airport was finally assigned last row middle seat. Wouldn’t change it to a different seat, even thigh when I hit in the plane there were multiple seats available further forward in the plane. The entire Mexico City staff is short-tempered, overworked, stressed out, angry and blames the customer for their shortfalls, as in “you should have come to the gate earlier” - as noted, 4 hours in the airport.

✅ Trip Verified | Frankfurt to Calgary. Cabin crew and inflight services were quite decent. I did have some problem with my missing extra luggage. The claims department did not handle the claim fairly. They did pay a claim of $500 which is half the cost of the item i had in the missing luggage. The first sector flight was with Lufthansa from Port Harcourt to Frankfurt.

Not Verified | Saskatoon to Frankfurt via Calgary. Not the first time and won't be the last time. Air Canada is by far one of the worst airlines that sometimes I have no choice but to fly with. Poor food, customer service, delays, lost luggage all are daily routine with this carrier. If you have any option other than Air Canada to fly anywhere, take it. I do the same!

Not Verified | Dubai to Toronto. Poor Service, on a 14.5-hour-long journey they hardly asked for drinks twice. I kept calling the staff using the button which was getting switched off again and again without any show. Finally, I had to go to them for water. Their staff don't take their job seriously - poor hospitality. One time when I asked for water, she said that they are working very hard to deliver food and drinks to the passengers, however, I got the drink and food after 1.5 hours of wait.

Toronto to Delhi. I wonder how this airline with poor standard and worst customer service get to the top rate in North America. Their website systems are getting upgraded for several months and customer calls reach nowhere. On top of all, in my recent international flight, the airline didn't load any baggage of economy class passengers and none of them notified in a 14 hrs flight that got delayed by another 4 hours. Upon arrival, passengers were shocked to know their baggage didn't get loaded at all. How this airline is expecting them to plan their stay or arrange onward travel without baggage? One among 100s of stranded passengers.

Not Verified | Kelowna to Calgary. I had a family emergency and looked into booking a flight to Kelowna as soon as possible. I very rarely fly with Air Canada and am a proud frequent flyer with WestJet. I regret trying to use Air Canada as it always disappoints and their prices never match their service. Not only did I get downgraded upon boarding my flight from Calgary to Kelowna, but the flight attendants also had no idea what they were talking about and couldn’t organize their thoughts one bit. For a $600 flight, I would expect the staff to at least know how to tell me the safety instructions properly. Now boarding my flight home from Kelowna to Calgary, sure enough, the flight is delayed over an hour. And not only that! The Vancouver flight with Air Canada just announced that they “oversold” the flight and need volunteers to re-book! That is so bad! Highlights of this travel experience: Nothing.

Not Verified | Calgary to Sydney via Vancouver. The outbound was ok because the flight was empty and the check-in crew was kind enough to provide us with a row each. This was quickly offset by the fact that they didn’t pack the vegetarian food and made little effort to provide a reasonable set of meal options. Late leaving and late to arrive so missed the connecting flight but this can happen so no biggie there I guess. Did well to find a practical solution to this and didn’t lose our baggage which was very much appreciated. CIgnored by staff when the assistance light was on. Staff were very poorly committed to providing a good flying experience. The flight home! Sardine-like conditions but poor food. Chickpea on rice, then in a bun followed by the piece de resistance, avec hash browns. Air Canada - you have a great opportunity to jettison your plastic options and go with bamboo and paper. It’s a disgrace that you have shown no leadership on this basic environmental consideration. 2

✅ Trip Verified | Chicago to Montreal. My flight was cancelled due to weather without an update. Employees are unreachable, you can only talk to an automated message. They do not reply to their emails. Their website's flight status doesn't even work. It was showing my flight as on time for the whole day. They are a costly mess

✅ Trip Verified | Toronto to Los Angeles. Reserved an aisle seat changed to center seat. Apparently they changed our aircraft. I had a carefully selected aisle seat reserved. We arrived at the airport I discovered the Seat change. At the gate I checked with the lone, over-worked gate agent. She kept having to re-ask my name. In the end, the airline switched the type of plane and the forced me into center seat without apology, for a 4-5 hour flight.

✅ Trip Verified | New York to Kingston via Toronto. The check in was smooth. Despite bad weather flight departed on time. They just served coke/glass of water. Wifi was there but not free. Fare was costly particularly the Toronto-Kingston sector. The flight operated in Toronto-Kingston sector needs restoration.