Air Canada

✅ Trip Verified | Washington to Quebec City via Montreal. We boarded the flight, but while we were awaiting takeoff we had to evacuate the plane due to a mechanical issue. After waiting a couple of hours for counter assistance, we were rebooked for another flight. We were advised that we could not continue on to Quebec that night, but would be rebooked for a flight the next day. Unfortunately, the flight was also delayed again and we arrived quite late When we arrived in Montreal the counter agents deliberated over whether we qualified for lodging as we had been promised, and we received a lecture on Air Canada’s cancelation policies. We were eventually provided hotel and meal vouchers, given directions to the shuttle, and confirmed our reservations for the flight for the next day. Our flight was cancelled the next morning due to weather, and we received an email notification that we were rescheduled for a flight two days later. We called Customer Service to see if we could get an earlier flight; the representative informed us we were scheduled for the earliest flight he could get us on to Quebec City. Since we would not have had any time 8n Quebec we decided to cancel our vacation and requested return flights Our return flight was delayed due to “Crew Availability Issues”. This delay would cause us to miss connecting flight in Ottawa. We immediately contacted the Air Canada agent at the boarding desk, who rescheduled us onto a direct flight to our home. Our Air Canada experience can be summarized as such: two flight cancellations, one for mechanical issues and one weather related; three delays, causing us to miss connections; cancellation of our Quebec Winter Carnival vacation plans; computer issues, and a stressful experience for my wife and me I think you can agree our experience with Air Canada was not universally positive. I think it is important to emphasize that if our original flight had not been cancelled for mechanical issues we would have arrived in Québec City before the snowstorm and enjoyed our vacation. We filed a claim with Air Canada for our (first) cancelled flight based on your policy of recompense for cancelled and delayed flights. Their official response was to claim the flight cancellation was beyond their control, but offered us a 15% discount on our next Air Canada flight. We have requested reimbursement for the Montreal to Quebec and return leg of our trip that we could not take. Their official response was to claim the flight cancellation was beyond their control, but offered us a 25% discount on our next Air Canada flight.

Not Verified | Denver to Casablanca via Montreal. I am not the only one who traveled on Air Canada and had a bad experience, my family and friends also been travel with them and they had such an awful experience. Do you know that they never answer their customer service phone calls? Yes never! I have been trying for 3 months now but still no answer. I sent emails and also still no answers. There are no ways to communicate with them. They take your money and they let you figure things out!! Please do not travel with them!

✅ Trip Verified | Before we left for our trip at the beginning of February flights were cancelled due to avoiding China, which is understandable but we were unable to call anyone from Air Canada due to their higher than normal call volume and were unable to put-on hold, just completely hung up on. We lost all of our selected seating that we had picked and ended up with not the seats we had selected. My food was garbage. On the way home our last of 3 flights was cancelled and we were stranded in Toronto for two days. We were unable to speak to anyone regarding our baggage and how to re book flights. I have a hard time believing this as we are in Canada and there are storms all the time. The was completely unacceptable. Returning to the airport the next morning to hopefully retrieve our baggage we found out that our bags had been forwarded to Winnipeg. So we have no winter clothes and baggage for the remainder of the 2 days in Toronto in February. Still one week later and you are unable to contact anyone from Air Canada by phone with not even being able to be on hold. They redirect you to their website which also gives you the run around. You need to increase your staff to deal with all the problems that you incur.

✅ Trip Verified | Tokyo Narita to Vancouver. I left a laptop at my gate in Japan. I called Japanese customs, they found it and were holding it with a 4 digit reference number. I called different Air Canada customer service and lost and found numbers numerous times, filled out lost item forms, and went to the airport to speak with them in person. They were unable to do anything to get it back to me. My only option was to fly back to Japan and get it myself. They wouldn't help me with a discounted flight. Mediocre comfort for a cheap flight. I had decent flight attendants on the flights. Adjustable darkness window tint was a nice feature

✅ Trip Verified | Montreal to Toronto. After boarding we were asked to deboard the plane as the weather conditions in Toronto were bad. All flights to Billy Bishop Toronto were cancelled. I was automatically rescheduled for a flight at 6 in the morning for the next day. On the reassurance of a customer service agent from Air Canada that seats might be available for an earlier flight to Toronto Pearson, I stood in line for 1.5 hours trying to get on an plane back home. I was put on standby for a 5 PM flight at 4:30 PM and asked to run to the gate. I obviously was not put into that flight. Then they put me on standby for a 6 PM flight at 5:15. No food or water was offered to me. 4 hours of running around and not until I got mad was I even heard. When I asked for a food voucher my request was not heard. Thank you nothing Air Canada.

✅ Trip Verified | We weren’t allowed off the connecting plane for an hour. My connecting flight was delayed, but I made it to the gate. I was told that it was too late. Then I found out that plane was delayed even more! But it was too late for me to get on it. All the other flights are full for the evening. Customer service didn’t care and didn’t help.

✅ Trip Verified | Delhi to Vancouver. The aircraft was very new, there was a little mess on the floor of my seat, which i alerted to the flight attendant. Unfortunately, they could not completely remove this and i was to take this seat or move to another seat (no window). The food was awesome and really tasty. The service was good and they didnt really do anything wrong. However, the flight attendants did not seem to smile much. Not sure why the entertainmement system was not available till a while into the flight. Otherwise, it was a good flight.

Not Verified | I have to say that we were relatively surprised on a recent return trip from Sydney to Vancouver and back. The departures were within 10 minutes of planned take-off times, and arrivals were either on-time or early. Check-in at both airports was very straight-forward and special thanks to the lovely ground staff lady at Vancouver who helped with our self check-in / bag drop at the airport. The crew did their job but lack the polish and personal attention to detail that you receive with the likes of Emirates and Qatar (which is one of the reasons why they are among the worlds best airlines, and Air Canada isn't). We flew Premium Economy and I'm glad we did as I felt sorry for any passengers flying in economy in a full plane on the return flight. The food service in PE was poor with rubbery, burnt omelette, rock hard bread rolls and tasteless chicken on the return route - not helped by being offered only one small glass of wine. While the entertainment system was very good and extremely easy to navigate, the earphones offered in PE were next to useless. The provision of toilets on the aircraft was rather disproportionate with 5 lavatories for 260 economy / premium economy passengers against 3 for 40 business passengers. We chose these flights because we booked 7 months in advance and got a very good deal plus the flights were direct.

✅ Trip Verified | Toronto to Chicago. Staff was incredibly rude. I had my bag measured earlier in security and they said it was ok. The gate agent, however, wouldn’t let me carry it on, saying I could have had the tag that says it was measured on my bag for awhile. So she effectively called me a liar when I tried to say it was given to me today. The flight also left about 1.5 hours late. They didn’t give info as far as what was going on. I will try not to fly Air Canada again if I am able.

✅ Trip Verified | San Francisco to Toronto. I was flying with Air Canada and checked in my hand luggage at San Francisco Airport as requested by the Airline staff at the boarding time. When I got home, I realized my tiny little Osmo Pocket camcorder was missing. I reported the Air Canada lost/found department as soon as I realized that I have lost my camcorder. The Airline took every attempt to check for the lost item and finally they reimbursed the full cost of the camcorder even though there was no proof that I lost it. This indicates how well they take care of their customers.