Air Canada

Not Verified | Air Canada refuses to refund cost of the ticket for which they canceled both legs. Outbound flight was canceled and inbound flight was rerouted and delayed. Air Canada refuses to refund the cost of the ticket and wants to issue a credit with the airlines. With very limited flights, costly fees, and such terrible customer service I refuse to accept the credit and will dispute the charge with the credit card company since I feel Air Canada is not honoring the ticket which was purchased in November. I had also purchased a ticket for my son on the same flight out but with a different airline, and that airline issued a refund with no hassle. Avoid Air Canada because you can’t trust them.

✅ Trip Verified | My flight in October 2019 from Toronto to London was cancelled at the last moment and I had to pay 80 dollars for a bus back to London. I have been trying to get compensation and a refund since then and got a email saying I cannot get a refund.

Not Verified | We had westjet cancel our flights so we booked on Air Canada. Kahului airport is old and needs renovations, we waited an hour to drop our bags off. The staff were very kind though. Seriously Air Canada one queue for two fully loaded aircraft. We got through the nightmare that is security but that’s not air canada. The plane had a brand new livery on it but the interior had not been renovated, but the seats were comfortable and had leg room. There was no service due to covid-19 but we expected that. Air Canada’s IFE is top notch though for selection. We got there though and it was not terrible definitely a decent option.

Not Verified | My wife and I were going to have our honeymoon in St. Lucia. Flights into St. Lucia were canceled due to the COVID-19 scare. Our travel involved Air Canada, American Airlines, and Airbnb. American Airlines and Airbnb gave full refunds without any questions and no hassle. Air Canada was a completely different story. Air Canada was willing to work with me to receive a refund for a flight that no longer exists. According to the employee I spoke with, the flight does not count as canceled because it was canceled more than 48 hours in advance. So the flight that I bought the ticket for no longer exists, but according to Air Canada, the flight was not canceled. This was a very eye-opening experience.

Not Verified | We booked a ticket from Edmonton to Rome for May 2020 that we saved 2 years to be able to go, now Air Canada as cancelled the tickets and they will not give us our money back only a credit. We are both in our 60’s and not working right now due to this virus, we need that money to live. But unfortunately, Air Canada does not care and as no compassion and will not do a refund. This is my money I should have the legal right to decide if and when I want to travel. Air Canada I always thought you were the best, but I will do nothing but bad mouth from this day forward in any way I can.

Not Verified | Air Canada flew an empty plane to Cancun last week to provide passage home to a number of people, including my wife and me, stranded in Mexico. The flight from Cancun to Toronto was only half full. While AC did not make any money on this flight, they are certainly to be thanked for their efforts on our behalf. Well done to our national airline. We were certainly grateful that you came, got us and delivered us safely back to Canada. Thank you, Merci beaucoup!

✅ Trip Verified | Toronto to Philadelphia. I had to go on a business trip on March 19, 2020. when I got my boarding pass in Toronto, they told me that I would receive my bag in Philadelphia. Unfortunately, when I arrive there I did not get my luggage, I had my laptop, iPad and other necessary stuff in it. I was in the airport the whole day, and even the next day my bag was not there. They were very rude, and I had to cancel my trip and come back to Toronto since I was not able to continue my trip without my belongings. I received my bags after six days with my lock broken and belongings were mixed ups. I am very disappointed in the customer service and service provided by Air Canada.

Not Verified | Toronto to Vienna. I am Super Elite with Air Canada. I fly over 100,000 miles a year each year. Air Canada cancelled half of my flight (from Toronto to Vienna) but not the return flight. I called Super Elite desk to address the issue. The person on the phone just kept reading their new policies they put in place and giving me regular answers, I've asked to speak to the manager. Manager called me within and hour. I have explained my situation to the manager and it was silent. I thought may be call got disconnected. I have asked if anyone is still here to what manager was very rude, unprofessional. The manager replied: "I was waiting till you will be finally done talking". I was shocked. I didn't say anything. He didn't say nothing for over a minute. I then told him that I am taping his silence, waste of time and horrible treatment of other people. He screamed so loudly how dare I to tape him. Called me names and hung up. It is perfectly legal in Canada for me to tape a call. It is also helpful because when I called back Air Canada they said they will not give me even the name of who I spoke to. I paid money for service. It wasn't delivered. Why should they get to keep my money during this time. A big company keeps money of people who need it now more than ever. What a horrible company. Self serving policies.

✅ Trip Verified | Vancouver to Hong Kong. First things first, I flew business class after Covid-19 measures were implemented, so I came in expecting reduced cabin service, and that was what I got. That being said, even with all the precautionary measures, I was surprised that they were still able to put a somewhat decent service together. Air Canada uses the B/E Aerospace (Now Collins Aerospace) Super Diamond seats, which arrange passengers in a reverse herringbone configuration. It's a pretty standard product, though I must say I really like the colour scheme that Air Canada uses. It just looks really clean and the colours contrast nicely. Due COVID-19, I requested the upgrade to business as a precautionary measure, and I wasn't disappointed. Even with reduced cabin services, it was still a nice experience. Sure, there's no pillow or bar service- they've warned about this on their website, but as it turned out, when they said they would be serving pre-packaged meals, all they meant was that they weren't going to plate your meal for you. It was still business quality (veal from Hawksworth), but they simply didn't give you that picture perfect plating that is so greatly appreciated. Despite the lack of a pillow, the seats were still quite comfortable, though it could still do with more lumbar support, and the lack of a pillow made the sleeping position a tad awkward because my head was dipped backwards even with the power adjustable headrest. Service could admittedly be a bit more polished, though to be fair, part of this definitely has to do with the COVID-19 precautions. I should probably try upgrading again when this blows over. I do appreciate how quiet the cabin was, and was pleasantly surprised to see that the food quality was not compromised as a result of their infection control measures.

Not Verified | We flew out Heathrow - Calgary return, Calgary - Kelowna and Castlegar - Calgary. Air Canada were pretty good (apart from dealing with my wife's lactose intolerence Business Class). Having used their On My Assistance this worked really well when we were stuck an extra night in Castlegar and promised an overnight food allowance. So having paid in UK pounds and Canadian Dollars why pay this compensation by a US Dollar cheque. This will cost a lot to cash here in England.