Air Canada

✅ Trip Verified | Montreal to Los Angeles. Air Canada always go the extra mile to make your life miserable as a passenger. One example, when I have a 6:30 layover in Montréal while the airport is empty and most businesses closed I am unable to pay for lounge access, I am told you need to book ahead. Of course, I never seen any mentions of that before and no other airline do this kind of thing. I could see their lounge is mostly empty. They absolutely don't care about the passengers. If the company was not practically a monopoly and continually sponsored by my taxes and those of all Canadians, I wouldn't be so angry about it. But the truth is, as a Canadian, you are despised by your national transporter but you have no choice to fly AC and sponsor the airline with your taxes. Oh Canada

✅ Trip Verified | The flight time was changed at least 3 times before the flight. On the flight, most of the cabin crew was rude to me, yelling at me for trivial matters (like changing your seat) even though their colleague said it was ok. If you ask for a snack or a drink on a 14 hour flight, expect a dry and short response. For me, the flight experience was uncomfortable. Forget about ever reaching them if you try calling customer service internationally. Impossible. If you try calling them from within Canada, expect to wait on the line for 1-2 hours.

✅ Trip Verified | Frustrating to say the least, I had to pack my patience. Went to visit my in-laws for the holiday as they are getting older and my mother-in-law really wanted us to visit. My husband and I got the the family together to travel we flew out of Orlando on Christmas day which was reasonable enough I give a pass to the attitude of the staff because it is Christmas day but the horrible part is returning home. We got all of our COVID test done on New Years Eve as we were traveling on New Year's Day, got to the airport in plenty of time(t3 hours ahead) and the incompetence was just mind boggling but we got through and told our bags would be checked all the way through to Orlando as we would pre-clear customs in Montreal and then head to Orlando. Well this is where it went batshit crazy. Our flight out of Vancouver was delayed by an hour we got into Montreal and Air Canada lost one of our bags so we were held up in US immigration because we couldn't clear customs without that one bag (which was mine) of course my family didn't leave me we all were stuck. At the last minute the agent filed a missing bag for to allow us to go through he then called the flight attendant on the plane we were scheduled to leave on and she was so rude and refused to hold the plane for five minutes so my family and I could run the 100m dash to the gate. We got through finally and yes they left us even though it was their fault we missed the connection. Had to trek down to the baggage department with absolutely do direction or help from Air Canada. We finally got back to the departures in Montreal after collecting our remaining bags and a bit of luck we ended up with an agent that was actually concerned and nice for the first time in this whole ordeal. She booked us on a flight in the morning and she arranged to put us up at a near by Marriott and $80 in meal vouchers she was amazing, it gave me hope. Got back to the hotel in Montreal only to get an email that the flight she booked us on in the morning was cancelled and we are now being bumped on to a Delta Flight through Atlanta into Orlando. We never arrived in Orlando until January 3 at midnight. If it hand not being for Air Canada incompetence, the selfish, inconsiderate flight attendant and the laid back agent at customs this could have been avoided. I am back home and still don't have my bag and they are trying to get out it.

✅ Trip Verified | I have rarely had a connecting flight through Toronto Pearson Airport without my baggage being delayed. My flight from Las Vegas to Toronto was delayed twice and, even if I originally had a 3-hour layover to make it to my final flight, I had to run through customs, vaccination checkpoints and through security to make it to my connecting flight. I was told that my baggage was checked all the way to my final destination, but apparently it was not. I barely made it to my gate while the last passengers were boarding and in the end the flight was delayed for 1.5 hours. At my final destination, half of the passengers had to line up at Customer Services because their baggage was delayed when connecting in Toronto. I was told that my baggage would be delivered at my address the following day, but it still has not been delivered. I spent one hour trying to contact a Representative on the phone to know if my baggage was on route (at 9.30pm) or at least if they could give me an idea of when I should expect it. However, when the person finally picked up, they could not tell me if it would be delivered on the following hours or the next morning. From now on I will avoid any connecting flights at Toronto Pearson Airport and, if possible, travelling with Air Canada.

✅ Trip Verified | I have never flown Air Canada and not had a problem. Their flights never leave on time, I have never made a connection with them before and getting a new ticket is impossible because their customer service is no good. You would think the biggest airline in the country can afford to hire enough reps so there is not a 3 hour wait to talk to someone. I will never ever ever fly AC again. Also the only airline I’ve ever flown that doesn’t give complimentary drinks or snacks they squeeze every last penny they can. Such a joke. They’ve managed to ruin all my vacations in the last 3 years.

✅ Trip Verified | Toronto to Quebec City. Every flight I purchase using Air Canada, it is either cancelled, delayed, or changed for a much more inconvenient flight. Impossible to receive a refund or rebate as there is a maze of red tape to navigate through in order to retrieve monies lost.

✅ Trip Verified | Canceled the flight 30 min after the boarding would have started, no rebooking, basically just said “you’re on your own, call this number and try to rebook your flight on this busy week”. I did manage to get to Vancouver on the next day, and then when I had a return trip they forgot my baggage at Vancouver. The baggage should’ve arrived like 4 hours ago, but unfortunately no one in the airport from Air Canada can be bothered to check so I’m celebrating new year without any clothes and 5% on my phone. Terrible company with terrible customer service.

Not Verified | Pilot showed up 20 minutes late to an already delayed flight. Crew provides drink and meal service and disappears, never to be seen again until the end of the flight. As if these aren’t bad enough, after boarding my connecting flight (also delayed - by over an hour) we are notified via PA that the plane isn’t fuelled. Reflecting on my flights this day, one had no pilot and the other no fuel. I don’t have to explain how unprofessional and frankly pathetic this service is. The problem is we Canadians don’t have any other choice for an airline, so we pay a premium for inferior planes, services, and routes. In the future my family will fly US airlines to avoid this headache.

✅ Trip Verified | Absolutely awful experience! First, they cancel our flight and book us on a flight leaving 2 hours later. Then, they make us sit on the plane waiting for multiple hours, telling us every 35 minutes that we have to wait another 35 minutes because a few people were late! Had to cancel my plans. Don’t use this airline - terribly inconsiderate.

✅ Trip Verified | Worst flight experience of my life. I had to switch my flight to a connecting flight which was delayed. The airline automatically rebooked my connecting flight because they were unable to transfer my bags in time, even though we made it to our gate with an hour to spare. Resulted in unnecessary travel costs of more than $200 because the new flight landed after the rental kiosk closed. Had to drive over an hour out of the city via Uber then taxi back to the airport. Ended up traveling for 10 hours more than I needed to. Do yourself a huge favor and avoid this airline at all costs. Oh, and not to mention COVID restrictions make it much much worse. Save yourselves the headache friends and look elsewhere!