Air Canada

✅ Trip Verified | Boarded the flight and was sitting on the tarmac in the plane for 6.5hrs, did not even properly feed us as we were all hungry, apparently they were having an issue with the auto brake function. Instead of turning back to gate, we sat still on the tarmac for 6.5hrs, very little notice as to what was going on. Then they deplaned us and all they created was a bunch of angry mob at the gate, wasn't even organized with compensation as they seemed like idiots at the gate. They were more concerned in taking our duty free purchase than anything else, had to come back the next night and then even the flight was delayed by another 2 hrs. Lost a prepaid hotel day which they never compensated for, apparently I can't even file a claim with Air Canada because they say it's due to mechanical issue which I think should have been check before passengers were boarding. Overall they acted like this was a budget airline. Even though I was travelling Business Class, they food was still horrible. You would think they would serve better food in Business class, the best was the cold croissant. Who eats cold croissants?

✅ Trip Verified | Absolutely horrible customer service. Flight was canceled and had to fight with employees for 4 hours to retrieve our bags. Every employee that we dealt with was extremely rude and arrogant. Absolutely unacceptable.

✅ Trip Verified | For our most recent trip to India we chose Air Canada again as they offer a direct flight. My parents for the first time wanted to upgrade our experience from economy to premium and naturally our hopes were quite up and the excitement of what this experience will have to offer gave us a lot to look forward to. The flight itinerary made the level of comfort, service and meal quality sound like it was worth the money we were paying yet that was not case. Firstly they served the dinner within 2 hours of the flight taking off, leaving the passengers for the remaining 12 hours depending on snacks. When I politely asked for some coffee from a hostess she gave me the most dirty look and claimed “the cart just came 5 minutes ago”. I was sleeping and even if I wasn’t how difficult is it to grab someone a coffee. I do not plan to travel with Air Canada again. Do not waste your money please.

✅ Trip Verified | Air Canada continues to deliver excellent service in business class on their overseas routes. The seats are very comfortable and I enjoyed a good sleep on this 8.5 hour evening flight. The food service is very good with a choice of 4 entrees and a complete selection of wines and other beverages. Flight attendants were friendly and attentive. Flight left and arrived right on time such that I could make my tight connection. Complete selection of movies available, both American and foreign.

✅ Trip Verified | We had a 6am flight to Montreal connecting to New York and we boarded the 6am flight only for them to turn the power off and on again to realize the plane had technical issues. We had to get off the plane and could not be rebooked to be in New York the same day. We flew to Montreal at 2:30pm the same day and once we got to Montreal our bag had also been lost, we had to wait in a 2 hour line to find out where the bag was. We were booked on a flight to New York at 9am the next day and when we got to the airport it had been cancelled and the Air Canada agents refused to help us re book or book a flight back home. This has been one of the worst experiences of my life with travelling. We were given 2 $10 food vouchers for my mom and I to cover meals for the whole day.

✅ Trip Verified | Flight from Sydney to Montreal cancelled on 05 February, automatically rebooked on the next day flight. A 24 hour delay which was not acceptable to me - only seat available on the 06 February flight from Sydney to Toronto and then Vancouver and Smithers was business class when I went online to book .. so I paid $3,900 for a flight which is normally less than a $1,000 eco and $2,000 business but I needed to be in Smithers on 06 February. I arrived in Toronto 15 min late with a 45 min connection I received a text message saying I had been rebooked to the 15:20 flight meaning I then had an 18 hour stopover in Vancouver and arrived in Smithers on 07 February. I go to the gate of my original flight and people still boarding .. they say I have been rebooked as my baggage would not make it and nothing they could do I needed to go back to the service desk - on the way back to the service desk I get a text message saying my original flight was going to be leaving 20 min late, so back to the original 45 min on which the ticket was sold - service desks gets me a seat on the 9am from Toronto to Vancouver in economy as no business seats. Flight from Toronto to Vancouver is now 60 min late due to late servicing of the plane and we are all boarded and sat waiting.

✅ Trip Verified | Air Canada’s website booked me with another airline’s flight to connect to their airline’s flight. The flight prior to my Air Canada flight was canceled for holiday, so I got into contact with that airline and they said since I booked through Air Canada, they would not be able to resolve the issue. I talked to Air Canada (via messenger because no one answered the phone) and was told it was the responsibility of the other airline to get me to my final destination, even though I was booked through Air Canada. There are no human customer service representatives at Narita Airport today, on top of that. At this point I cannot even get a refund on a $1000 ticket. Worst airline ever, I will not make this mistake again.

✅ Trip Verified | I had booked business class for my mother and for me I had booked economy. I wanted to upgrade my reservation for business. With the covid it was necessary to pass a test before leaving 48 hours before departure. While the possibility of raising the category of the seat was open up to 48 hours before departure. So I had the trouble of doing this upgrade, because the possibility was closed on the website, at the airport in Beirut, with my agency in Montreal, etc. I arrive on the gate at London airport after a stopover. they tell me that now it's too late to do the enhancement. The seats in the business section were almost empty and the staff had no power to act, all they tell you is company policy. I asked to pay for the upgrade, or to accommodate myself with an upgrade because my mother is an elderly person and she does not speak the language. They said they will take good care of my mother, something they did well but my mother did not feel comfortable because of the language barrier and they did not want to disturb the business section while during the 7.5 hour flight I was able to go see my mother 4 times only for 1 min only, so as not to disturb. I find that Air Canada does not give any power to act to its employees and it should have put a travel manager who listens to passengers and that we have the tools so that they can do the impossible to satisfy its clientele. J'avais réservé business class pour ma mère et pour moi j'avais réservé économie. je voulais rehaussé ma réservation pour business. Avec le covid il fallait passé un test avant de partir 48 heure avant le départ. Alors que la possibilité de rehaussé la catégorie du siège était ouvert jusqu'à 48 heure avant le départ. Alors j'ai eu la misère de faire ce rehaussement, car la possibilité était fermé sur le site web, à l'aéroport de beirut, avec mon agence de Montréal etc. j'arrive sur le gate à l'aéroport de londre après un escale. ils me disent que maintenant c'est trop tard de faire le rehaussement. Les sièges de la section business était presque vide et le personnel n'ont aucun pouvoir d'agir. tout ce qu'il te disent que c'est la politique de la cie. j'ai demandé de payer le rehaussement, ou de m'accomoder avec un rehaussement car ma mère est une personne âgée et elle ne maîtrise pas la langue. ils ont fit qu'ils vont bien s'occuper de ma mère, une chose qu'ils ont bien fait mais ma mère ne se sentait pas confortables à cause de la barrière langue et ils ne voulait pas déranger la section business alors que pendant le vol de 7.5 heure j'ai pu aller voir ma mère 4 fois seulement pendant 1 min seulement, pour ne pas déranger. je trouve que air Canada ne donne aucun pouvoir d'agir à ses employés et il aurait dû mettre un chef de voyage qui soit à l'écoute des passagers et qu'on l'outil pour qu'il puissent faire l'impossible pour satisfaite sa clientèle.

Not Verified | Houston to Prince George. They cancelled my flight from Houston to Prince George over 5 times (I lost count) due to Covid and gave me a travel credit that was emailed back to me. I have tried to redeem the credit. I have called 5 times to "customer service", I use that term with hesitation, hung up on 4 times, put back on hold because the travel credit code that they emailed me does not match any records. 45 minutes later, they tell me my flight credits are about to expire and are under another credit code and I have to change those flight credits into a flight voucher but that will take 2 months to get my travel voucher. How does a company in 2022 take 2 Months to give you your flight credits that you paid for? I can return something on my Chase Credit Card and get instant credit but it takes 2 months to transfer credit internally at Air Canada. (The only think I can figure is that this is a technique that the Air Canada uses to take your flight credit or make you wait until the ticket prices go up and charge you more money.) Absolutely the worst airline I have ever dealt with in my life of travel.

✅ Trip Verified | Air Canada cancelled my flights twice so I had to pay additional charges to change my flight for last part of my trip with United twice. I had to stay in airport hotel in Chicago. I was not reimbursed for charges related to cancelled flights by Air Canada and the staff at Chicago airport were very unhelpful when I asked for help regarding the process for refund. I will not fly with Air Canada and do not recommend it.